HTC Desire HD Update (Android 2.3.5) | Vodafone Australia blog

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Posted by Andrew Tran on Wednesday, January 4, 2012

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Android

HTC Desire HD Update (Android 2.3.5)

The HTC Desire HD update (Android 2.3.5) will be available for both Vodafone and 3 versions FROM 4PM today.

What will this update do?

This update will focus on 2 main things:

  • Upgrade to Android 2.3.5
  • Upgrade to HTC Sense 3.0

How to update your HTC Desire HD?

To update you HTC Desire HD you receive a notification on your smartphone to update (via FOTA)

Just to note

  • The update is available free of charge
  • Good idea to back up you data before updating. Just in case.
  • It’s recommended that you have a full battery when upgrading

How big is the file size?

The file size for this update is approximately 226MB

What is the MR Technical Specifications?

Android version: 2.3.5
Software number: 3.12.178.2
Baseband version: 12.65.60.29U_26.14.04.28_M
Build number: 3.12.178.2 CL200874 release-keys

The technical specifications for 3 Mobile users will be

Android version: 2.3.5
Software number: 3.12.861.2
Baseband version: 12.65.60.29U_26.14.04.28_M
Build number: 3.12.861.2 CL200874 release-keys

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Recent Comments

95 Responses to “ HTC Desire HD Update (Android 2.3.5) ”

  1. Sri says:

    Love it! Hope everyone is enjoying the new look..

    Reply
    Wednesday, January 4, 2012 at 5:53 pm
  2. Evan says:

    Will other Desire models see this update too?

    Reply
    Wednesday, January 4, 2012 at 7:54 pm
  3. zOOm says:

    Good job Vodafone, did the update last night. A few things to note for those that are interested:

    1 – the update was smooth and I didn’t lose any info
    2 – The phone is taking longer to turn on and seems to be slightly slower
    3 – HTC Sense 3 definitely looks better than 2.1 – makes the screen look like the one on HTC Sensation
    4 – Some of my app shortcuts disappeared and I had to add them to the screens again
    5 – The “Select your timezone” issue is still here
    6 – LinkedIn for HTC Sense stopped working and I had to reinstall it. However, it is still not working well with FriendStream (all posts are marked with “No content” instead of the content itself).
    7 – Facebook App requires an update.

    Reply
    Thursday, January 5, 2012 at 8:46 am
    • zOOm says:

      OK, the LinkedIn app fixed itself after HTC did an update. All my e-mails are working fine and my HTC Sense account started working as well (it never worked previously).

      MAJOR ISSUE:
      The phone goes haywire when trying to answer a call 40% of the time. I receive a call, drag the ring up to answer and instead of answering it shows me the unlock screen. It then shows me an android error message that something has stopped working and whether I’d like to force close or tell HTC. In the meantime the phone is still ringing.

      Once I select “Force Close” the ringing stops, the phone goes into “airplane” mode, closes all network connections and connects back again. The process takes about 30 seconds and the missed call is not recorded.

      Reply
      Tuesday, January 10, 2012 at 11:23 am
      • dpn says:

        Yep, I’m getting this too… very frustrating. I think I’m going to have to root.

        Reply
        Wednesday, January 11, 2012 at 8:56 am
        • zOOm says:

          I noticed that this is only happening to contacts that are “linked” to Facebook and Facebook for HTC Sense….

          Reply
          Tuesday, January 17, 2012 at 8:47 am
          • J.Gilchrist says:

            ah ha! I think you might be on to something (only happens with numbers linked to facebook).
            z00M have you resolved this?

            Tuesday, January 17, 2012 at 12:27 pm
        • kiwilittleg says:

          hi ya… any success with rooting the phone – not having any luck here!

          Reply
          Friday, April 27, 2012 at 11:02 pm
      • bam says:

        Same here….Its driving me nuts!
        Also as of today i am sending sms (and people are getting them) but the sent messages no longer show on the phone……beginning to regret jumping on this this upgrade :(

        Reply
        Monday, January 23, 2012 at 2:16 pm
  4. martin says:

    hey
    do i have to have the previous update , before i update to the latest version. i have the factory version of android. 2.2. when i check for update it shows update 103 MB only but you stated 226

    Reply
    Thursday, January 5, 2012 at 3:24 pm
  5. gh37 says:

    thanks for the update but the timezone thing is still there :(

    Reply
    Thursday, January 5, 2012 at 7:24 pm
    • Andrew says:

      I experience this ongoing issue too.

      Reply
      Friday, January 6, 2012 at 11:04 am
  6. Andrew says:

    With this upgrade I discovered the Car Panel app has vanished. I had an icon on my front screen to it but, after the update, that icon now appears with the Android logo. I’m not pleased as I’d handed my wife the Tom Tom and I had selected this phone as it included a suitable navigation app.

    Reply
    Friday, January 6, 2012 at 7:11 am
  7. Kelly says:

    Don’t like it. If I can find a way to uninstall it I will, and I certainly won’t be confirming any further updates.

    I don’t get the need to make unnecessary changes, like dragging a freaking ring UP to unlock my phone as opposed to the dragging down that has been used on my phone for 12 months. I’m not against changes, I just don’t see how this operation is a useful improvement to my mobile usage.

    The 1 day calender display is useless for me. I have no need to see an hourly schedule that I need to scroll up or down to see events. The previous display of simply listing events for the day was far more useful. Perhaps allowing the user the option on the hourly schedule instead of forcing its usage would’ve been a better approach.

    Why is it necessary to over complicate the snooze/decline buttons on alarms/reminders. It was so much simpler prior to this update, now at 4 in the morning I have to be awake enough to find a button and drag it to that freaking ring!!

    One thing this smart phone had going for it when I purchased it was that the text messages didn’t resemble an iPhone talk bubble display. Thanks for jumping on the iPhone ‘look alike’ bandwagon.

    Also, several of my app icons were removed and I had to re-install a couple.

    Having said all that, I do like the updated Weather app.

    Reply
    Friday, January 6, 2012 at 9:14 am
    • Paul says:

      I agree with you Kelly.

      I think the calender should be made to allow the user to choose what type of view they wanted when using the calender would have been better.

      And OMG about the alarm, I’m struggling to be awake enough to be able to switch the alarm off.
      A bit annoying.

      I can live with the above two, but I hate the new look text message. I mean the look of it is fine but what I don’t like is that previously on the old text message interface, you could see the message that had been sent to you and you could read what the sender had sent you so you could respond.

      But now, the pre-emptive spell check bar takes up most of this space and you have to scorll up to read the original text message.

      But I too love the Weather App.

      Reply
      Thursday, January 12, 2012 at 1:31 pm
    • Kelly says:

      Also hating WHATEVER now causes my phone calls to be answered with the dang speaker on. I’m becoming deaf in my left ear. Regardless of whether it’s a received or made call it seems to turn on the speaker as some sort of default setting. If anyone is experiencing this and knows how I can stop it please let me know…before I loose the hearing in my left ear!!!

      Reply
      Wednesday, January 25, 2012 at 11:36 am
      • Suey says:

        Try turning off your phone and removing the battery. It happened to me once and removing the battery for a few moments fixed the issue. Also check to make sure there is nothing blocking the usb port (lint or paper).

        In terms of the interface changes … you can always use another launcher on your phone. “GO Launcher” is free on the market/play store. You can even install “GO Locker” for free which works with Go Launcher and it changes your lock screen to many different designs. Also “GO SMS” is a free messaging app which I use, it is easy to use and you choose whether to show SMS’s in the conversation style or the speech bubble style.
        You can always get free alarm apps which show different interfaces for turning alarms off as well.

        Anyway, hope that helps :)

        Reply
        Monday, March 12, 2012 at 12:22 pm
  8. martin says:

    its much faster scrolling between screens, no more lag, i love the new weather app:)

    Reply
    Friday, January 6, 2012 at 3:11 pm
  9. Stacey says:

    Having issues sending emails after the new update

    Reply
    Friday, January 6, 2012 at 7:28 pm
  10. onamish says:

    Beware! I regret not checking out the rest of what the world was experiencing before updating to the new versions on the Desire HD

    Crash, crash, freeze, crash… Oh, did I forget to say crash!

    Just glanced across to see it reboot again with the Vodafone Logo I’m quickly starting to hate.

    The UI looks crisp and fresh but as soon as you start trying to use the phone, it goes into freak out freeze mode.

    The Available RAM has dropped down to a disgusting 100MB, which could easily explain the freeze effect, before vene considering any bugs with the software.

    Removing the battery, launching in Safe Mode do not make any difference and it seems that a format and fresh reinstall is going to be inevitable.

    Vodafone AU, can we have some answers because your global clients are in the same boat.

    Reply
    Friday, January 6, 2012 at 8:05 pm
  11. KC says:

    Since the update, I’m unable to log in to HTC Sense from my phone. I enter my email, password then go through to the phone number then when I click ‘sign in’ it says: your phone was unable to connect to HTC Sense. I can log in to HTC Sense from my computer but it doesn’t recognise my phone when I try to remotely ring it, etc. Any ideas?

    Reply
    Sunday, January 8, 2012 at 10:56 pm
  12. Charles says:

    Word of warning, my Active Sync email account is now no longer working.

    Reply
    Monday, January 9, 2012 at 9:41 am
  13. Lb27 says:

    What I don’t understand is why they bothered to release it? 2.3.3 was fine and 4.0 will be available soon.

    The new look is nice, but the “Ring” unlock thing is stupid! I want my “Pull down to unlock” thing back :(

    Reply
    Wednesday, January 11, 2012 at 4:41 pm
  14. HELP! says:

    I think it looks pretty good,
    but my battery life is horrible (worst than previously)
    anyone know how i can get it to last!?

    Reply
    Wednesday, January 11, 2012 at 6:43 pm
  15. john says:

    so can i ask a really dumb question..can i use my 3g to download this massive update and b sure im not gonna get charged if i go over my data…wifi is taking forever!

    Reply
    Wednesday, January 11, 2012 at 8:31 pm
    • Vodafone Australia says:

      Hi John,

      You can use your 3G connection to download the update but if you do go over your data allocation then you may incur excess data charges. I would still recommend the WiFi option as this won’t cost against your mobile bill. I am surprised that WiFi is slow, then again it is quite a large update!

      Cheers,
      DA.

      Reply
      Friday, January 13, 2012 at 8:18 am
  16. Michael A says:

    Hi, I have tried downloading the update a few times and my phone suggests that the downloaded update is corrupted, and asks whether I would want to download it again.

    What is happening?

    Reply
    Friday, January 13, 2012 at 2:40 pm
    • Michael A says:

      seems that downloading via wifi instead of the mobile network’s internet service has allowed the update file to download ‘uncorrupted’.

      Reply
      Friday, January 13, 2012 at 9:49 pm
  17. Oli G says:

    Since the update my HTC Desire HD is constantly crashing and restarting every 10 minutes… Incredibly frustrating… I use it to run a business and had it set up beautifully to suit my needs… What do I do now???
    Loose Business??

    Reply
    Friday, January 13, 2012 at 10:13 pm
    • Oli G says:

      Ok… turns out that it was part of the updating process… working fine now and I like it… Man it would be nice if during the update there was a small dialogue box telling you what is happening…

      Reply
      Saturday, January 14, 2012 at 1:12 pm
  18. Luke says:

    Hi,

    Update looks good.. but having a lot of issues with Bluetooth now.. my headset keeps disconnecting randomly.. even when phone is 20cm away…

    if i have phone in my hand or hold it a certain way the audio in my ear goes soft/0 audio but turn the mobile 1mm.. and I can hear the person talking again.. very odd..

    Reply
    Friday, January 13, 2012 at 10:18 pm
  19. jasmine says:

    this update completely screwed up my phone. I cant even access my phone anymore, its like the touch screen isnt working. i can turn on m phone using the top button but then i cant to anything else. It shows the new look for htc and it says the date is 1980′s? i cant even hold the on button the restart my phone. when someone calls me i cant answer though it rings, and i took the battery out and tried to restart but when i turned it back on the same thing happened. it feels like i’ve downloaded a virus? is that possible? im so annoyed right now, my phone is useless at this stage. please help!

    Reply
    Saturday, January 14, 2012 at 4:41 pm
    • Andrew Tran says:

      Hi Jasmine,

      Thanks for the comment. To assist, you can start a thread on our community (http://community.vodafone.com.au/t5/iPhone-and-Android/bd-p/iphonedroid) where our team can try and help you our further.

      Cheers

      AT

      Reply
      Monday, January 16, 2012 at 8:31 am
    • sandipan says:

      Please contact HTC support as your case is different…

      Reply
      Wednesday, February 1, 2012 at 4:18 pm
  20. jagdeep says:

    hi i am three regular customer but i got mine own phone which is htc desire hd would i b eligible for the phone update to 2.3.5 eager to hear back from u soon thnx

    Reply
    Sunday, January 15, 2012 at 5:06 pm
    • Andrew Tran says:

      Hi Jagdeep,

      Thanks for the comment. Did you mean you got your Desire HD overseas? If so, you’ll need to contact HTC or the overseas carrier to update your Desire HD.

      If you have any more questions, please start a thread on our community – http://community.vodafone.com.au/t5/iPhone-and-Android/bd-p/iphonedroid

      Cheers

      AT

      Reply
      Monday, January 16, 2012 at 8:46 am
  21. Benson says:

    Hi, just wondering if the update is avaible to pre-paid customers as well? Because whenever I click “check now” I always get “Your phone is up to date – There are no updates for your phone” Help!

    Thank You

    Reply
    Monday, January 16, 2012 at 4:44 am
  22. WIlliam Prell says:

    I completed the update without a hitch apart from the phone restarting a number of times (may have been part of the package update).
    I like the new look and feel although I have the following issues:

    1) Answering calls: I have been unable to do so from locked.
    Dragging the ring up to the answer icon does not work.
    The answer icon appears greyed out and only the cancel call icon shows coloured (red).

    2) Alarm snooze functionality: I have been unable to snooze from locked.
    Dragging the ring up to the snooze icon does not work.
    Same as the call issue, Icons appear greyed out and dragging into the middle of screen just turns off alarm.

    3) Emails arrive in my Gmail inbox but I receive 2 notification icons that mail has arrived.

    Any assistance resolving these issues will be greatly appreciated.

    regards,

    Billy

    Reply
    Monday, January 16, 2012 at 7:47 am
    • Andrew Tran says:

      Hi Billy,

      if you start a thread on our community we and can try and answer it from there – http://community.vodafone.com.au/t5/iPhone-and-Android/bd-p/iphonedroid

      Cheers

      AT

      Reply
      Monday, January 16, 2012 at 8:41 am
      • Billy P says:

        Hi Andrew
        Thanks for the prompt response.
        I have now found out where I was going wrong with answering calls etc.
        I will go and create a new thread re: duplicate email notifications once I have completed more troubleshooting to make sure it’s not being caused by some setting I have activated. :)

        regards,
        Billy

        Reply
        Monday, January 16, 2012 at 8:58 am
        • Andrew Tran says:

          Hi Billy,

          Glad to hear that mate, hope you enjoy the new update.

          Cheers

          AT

          Reply
          Monday, January 16, 2012 at 9:08 am
    • Billy P says:

      Hi fellow bloggers,
      I feel like such a n00b now after more playing.

      You don’t drag the ring up to the icon you drag the icon (answer call, snooze alarm, ect) to the ring.

      I’m still trying to find out why I get 2 email notifications for every email I get…
      I will provide an update once I have figured it out!

      regards,
      Billy

      Reply
      Monday, January 16, 2012 at 8:56 am
    • J.Gilchrist says:

      Also having the same issues including cant upload image to Facebook from phone camera.

      Reply
      Tuesday, January 17, 2012 at 12:16 pm
  23. shane says:

    where can i download this to install as my fone is saying no updates avilable

    Reply
    Monday, January 16, 2012 at 12:26 pm
  24. Warick says:

    is there a net link to a download not via mobile. i only have very limited data on my phone and wifi does not seem to download the update.

    Reply
    Monday, January 16, 2012 at 2:17 pm
    • Andrew Tran says:

      Hi Warick,

      Thanks for the comment, from as far as i know the update isn’t available via PC Sync. The update for Desire HD 2.3.5 is zero rated, meaning it’s free to download.

      If you have any other questions, please start a thread on our community forum – http://community.vodafone.com.au/

      Cheers

      AT

      Reply
      Tuesday, January 17, 2012 at 10:54 am
      • Warick says:

        does that mean it will not cost data if it takes me over my plan limit

        Reply
        Tuesday, January 17, 2012 at 12:53 pm
        • Andrew Tran says:

          Hi Warick,

          Yes the update will be free, make sure you back up everything (just in case) and make sure you’re in a 3G mobile broadband zone to do it

          Cheers

          AT

          Reply
          Tuesday, January 17, 2012 at 12:56 pm
          • Warick says:

            thank you

            Tuesday, January 17, 2012 at 3:04 pm
  25. Kevin says:

    My phone keeps saying there are no software updates available. I am on 2.3.3 recently swopped from 3 to voda

    Reply
    Monday, January 16, 2012 at 4:50 pm
    • Kevin says:

      Tried restarting the phone and went under settings – Phone – check for updates and it found it…in the process of upgrading.

      Reply
      Monday, January 16, 2012 at 6:02 pm
  26. heather says:

    so how do i update my desire hd then?? ive done the setting system update thing and apprantly my phone is up to date. i did get the notification the other day i downloaded it but it didnt install found it in downloads but couldnt install it grr. so how do i redo it all?

    Reply
    Monday, January 16, 2012 at 8:40 pm
  27. J.Gilchrist says:

    I recently updated my software and it has now caused issues with my HTC Desire HD.
    When my phone is locked (99% of the time), I can not answer or decline a phone call – it simply does not respond and gives me a “focus quit” error message. However, I can answer the call if the screen is not locked.

    I also have some minor issues such as uploading a photo to Facebook from my camera – which will no longer work.
    I have called HTC and they said to take out the battery, wait 1 min and see if it fixes the problem.
    It didn’t. So my only option now is to go back to factory settings .. otherwise I cant use my phone as a PHONE!

    Highly recommend you DO NOT update your software to Gingerbread/Senses 3.0. Very disappointed with Vodafone for allowing this update to go ahead.

    Reply
    Tuesday, January 17, 2012 at 12:10 pm
    • Glen Parker says:

      Hi all, found this on another forum, to the fix the “can’t answer an incoming call” problem: – haven’t FULLY tested it, but I can now take calls again (who would’ve thought?):
      ____________________

      1. Go to your facebook app and under synchronize settings choose to delete all facebook data. Afterwards log out of the facebook app.

      2. Go to account and synchronizing settings and remove any facebook entries.

      Now your contacts should no longer contain any data from facebook and should not be linked with facebook either.

      3. Go to the facebook app, sign in and re-choose the synchronizing settings. Press “synchronize in upper right corner”

      4. Go to accounts and synchronizing and add facebook for HTC Sense and perhabs also the normal facebook account.

      It will now start re-synchronizing everything and you have to link all your contacts again, but it now works

      _____________________

      Worked for me! (HTC Desire HD).

      Good luck with yours :)

      Reply
      Tuesday, January 17, 2012 at 4:12 pm
      • Peter Holland says:

        Thanks Glen,

        I’ve just given your suggestion a go. I’ve just got to wait for a phone call now !!

        Cheers,
        Peter

        Reply
        Sunday, January 22, 2012 at 5:56 pm
  28. Harry says:

    Blog posts on the phone updates are nice, but I’d really like to see some explanation of what the updates DO!
    Vodafone, please, please, please from now on go into detail about the changes that these updates will make to our phones. I’d like to be able to see a little more detail about what will happen, not just a new software version number.

    Reply
    Wednesday, January 18, 2012 at 10:46 am
    • Liz says:

      My thoughts exactly.

      It’s just lazy. I wonder what testing has been done?

      Reply
      Wednesday, January 18, 2012 at 4:38 pm
  29. kimmy says:

    my phone is telling me i have the current version, which is not true, how do i get the update?

    Reply
    Wednesday, January 18, 2012 at 6:05 pm
    • Andrew Tran says:

      Hi Kimmy,

      Thanks for your comment. If you’re having problems updating your device, so long as your device is still under warranty, our service center team can take a look at it.

      For more information, please head over to our service center page http://vodafone.com.au/theservicecenter

      Cheers

      AT

      Reply
      Thursday, January 19, 2012 at 8:09 am
  30. Alana says:

    I have had no problem with the new update, but only confused about one thing.. I managed to take a screen shot of my home screen even though all the forums I have read said in order to do that you need to root the phone and certain apps need to be installed, which I haven’t done. I have absolutely no idea how I did it! Has any one else been able to do it with the new update (without adding all the extra programs)?

    Reply
    Sunday, January 22, 2012 at 10:27 am
    • Rob says:

      It is a new feature.

      If you hold down the power button and then press the home button, it will take a screen shot.

      Reply
      Tuesday, January 24, 2012 at 4:17 pm
  31. Amy says:

    Since the update I get SMS every time the network tower changes when I am on the move. ie SMS Sydney CBD, SMS North Sydney, SMS Manley….. SMS comes form number 50 very odd. Is there a solution to turn this off?

    Reply
    Sunday, January 22, 2012 at 2:53 pm
    • Greg says:

      Hi Amy

      Go into:

      SETTINGS

      CALL

      and unselect “Cell Broadcast” checkbox

      Reply
      Friday, February 3, 2012 at 12:37 am
      • Reece says:

        Thankyou Greg mine was doing the same

        Reply
        Friday, April 27, 2012 at 1:11 pm
  32. Cody says:

    I love the new update, but it has made the phone incredibly slow. Every time i unlock i have to wait for my homescreen to load and it is getting quite frustrating. This did not happen before the update so i don’t think it is any user data. Am i the only one having this problem? And if so, is there a fix?

    Reply
    Monday, January 23, 2012 at 11:51 am
  33. Ray says:

    Although the new look is great, Exchange ActiveSync mail doesn’t work properly any more, which is more important to me than a flashy new interface and revamped weather app.

    Push email is hit and miss now. Sometimes push email arrives immediately as it did before the update, and other times it can be 20 mins until the email arrives. Sometimes they don’t arrive at all and you have to go into mail and choose Refresh then a bunch of emails arrive at once.

    The other major issue is that changes to mail in Exchange are not reflected on the phone. For example, if I read and delete an email in Outlook, prior to the update the email on my phone would be marked as read and moved out of the Inbox. Now, they just stay on the phone in the Inbox and are shown as new items. Sometimes, pressing Refresh will do something with these but more often than not they just stay there as new items. So now whenever I read emails on my phone I have to sift through hundreds of already read/responded/deleted emails to find what I’m looking for.

    I’ve removed the email account and re-created it and that hasn’t helped, and resetting to factory settings has been suggested on other forums but that hasn’t helped either.

    Here’s a bunch of other people with similar problems on similar devices since the same update but nothing seems to be being done about it.. http://androidforums.com/htc-desire-s/440528-push-email-broken-since-2-3-5-sense-3-0-update.html

    Thanks Vodafone/HTC for making a critical tool of my business unreliable and comparatively useless. Since I purchased a phone with these features and you’ve now broken them, when are you going to fix the issues or supply me with a new phone that does what it did when I purchased it?

    Reply
    Wednesday, January 25, 2012 at 3:24 pm
  34. Stephen says:

    I love it…sense 3 is a big advance….dont have any crash issues everything is working fine…..thank you Vodafone and HTC for continuing to support this great phone!!

    Reply
    Thursday, January 26, 2012 at 8:31 am
  35. Stephen says:

    I have noticed that the ability of my phone to pick up a decent wifi signal has been severely reducedc in the wake of this update. I can no longer access my office Wifi (tech support people at work have said the problem is with the update as everything on my phone is set up correctly), and it also really struggles to connect to my wifi at home. Though it can connect with a reasonably strong signal (though still weaker than the pre-update signal), it drops in and out. It’s really furstrating.

    Are HTC or Vodafone going to release a patch to fix this and the other problems created by the update?

    Reply
    Friday, January 27, 2012 at 10:40 am
    • Vodafone Australia says:

      Hi Stephen,

      This does sound frustrating! If you post your concern on our Vodafone Community, our help and support team will be able to investigate this for you.

      Cheers,
      Sarah.

      Reply
      Friday, January 27, 2012 at 11:23 am
  36. Greg says:

    Tried to download the update, but it just sat there for ages not doing anything (despite being connected to a WiFi network). Eventually discarded the download, but this deleted the notification. Is there any way to get the notification re-sent so I can try to upgrade my phone again?

    Reply
    Saturday, January 28, 2012 at 2:09 pm
    • Andrew Tran says:

      Hi Greg,

      Thanks for the comment. You can look for it via your settings > about phone > software updates.

      if you have any more questions on this, post it on our Vodafone Community forum where we can help you further – http://community.vodafone.com.au/t5/iPhone-and-Android/bd-p/iphonedroid

      Cheers

      AT

      Reply
      Monday, January 30, 2012 at 8:30 am
  37. KyleK says:

    The new update is great except for one thing. I non-stop receive location txt messages telling me in what location I am – some stages I need to press 30x cancel before I can use any functions of the phone. It is coming from #50…..??

    Vodafone, how do I turn this off???

    Reply
    Sunday, January 29, 2012 at 12:41 pm
  38. Warut says:

    Hi
    I’ve been using the 2.3.3 android version. and i’ve been trying to update for many times and it doesn’t work. Some told me that you might need to try on safe-mode or factory reset, all these suggestions still not work. So what should I do? Is there any offline upgrade or any other suggestions.

    Reply
    Monday, January 30, 2012 at 10:38 pm
    • Andrew Tran says:

      Hi Warut,

      Take your proof of purchase with you to your nearest Vodafone store and they can physically assess it to see if this can be taken to our Service Centre for repair as a warranty repair.

      Cheers

      AT

      Reply
      Tuesday, January 31, 2012 at 9:18 am
  39. C52r says:

    i am not getting the update sent to me. when i go into settings on my HTC desire HD, and tell it to update, nothing is coming up. a friend received the same phone the same week as me, and he get the updates sent to him. how do i do this?

    Reply
    Wednesday, February 8, 2012 at 7:34 pm
    • Andrew Tran says:

      Hi C52r,

      Thanks for the comment, sorry your experiencing this situation at the moment. From what I’ve been told the roll out of the update is still occuring so this can be the reason why you haven’t received it, but your friend has. If you’re still experiencing the same issue, hard reset your smartphone and try to update the software through your settings. If that still doesn’t work, you might need our service technicians to take a look as a warranty assessment – http://www.vodafone.com.au/personal/service-and-repair/the-service-centre/troubleshooting-guide/index.htm

      Cheers

      AT

      Reply
      Thursday, February 9, 2012 at 10:36 am
  40. Slav says:

    Hi All,
    I would like to add to the list of critical faults of recent update that my phone started to reboot endlessly.
    I found that it happen when I use my 32GB microSD card (imation class 10). Without the card the handset works fine.
    HTC is suggesting formatting the SD card, but I cannot and I don’t want to do that daily.
    When the card is inserted the booting takes minutes and back area of the phone where is sim and SD card is getting very hot.
    Why the upgrade is not thoroughly tested first and then publicly released?
    I think there should be a choice to revert changes if the upgrade is not working as it should!
    I am getting close to the decision to root the phone and remove silly/faulty Vodafone/3 versions out of my handset.
    Slav

    Reply
    Friday, February 10, 2012 at 6:36 pm
  41. CB says:

    I am so sorry I updated as well.

    The updates should occur in two ways.

    1) Security issues and bug fixes.
    2) Themes and operation.

    The fact that you can’t roll back really sucks as well. It’s as if they are hijacking YOUR phone and not allowing set it up the way you want. Looks like I’ll have to break this thing and re-install the previous version.

    Reply
    Saturday, February 11, 2012 at 1:15 pm
  42. Brodskyj says:

    The new “locations” app that comes with the 2.3.5 update will not close, cannot be deleted and is constantly popping up like a virus! It makes me turn on my wifi and my gps (which drain my battery) to stop it from popping up every time i unlock my screen (and i mean every time!). Or if i do not turn on the gps it will constantly run in the background and use up my battery. I used to get a whole working day out of my phone and now i literally get a couple of hours! Its driving me up the wall!

    I am also experiencing the problem with it crashing when i answer about 50% of my calls. I cannot believe that i have to send so many error reports a day and still nothing is fixed! Also whenever i do manage top answer a call or whenever i make one the speaker phone automatically comes on! My phone yells at me for making calls. Why the hell would this even be a feature?

    My screen also comes on and off of its own accord all day and night. This is probably linked with the new locations wanting me to buy a lisence or something else to do with its constant popping up!

    I also dont know if its just me but the reception seems to be worse after the update. Maybe my phone is struggling to survive with all its new dodgy software but in areas where i previously got 3G i feel like im now getting less.

    Thats all i can think of of the top of my head but isnt this enough hassle that the update shouldnt have been released? Didnt they test it? Why is it stuffing up so much?

    How can i uninstall the update and go back to the old system? I did a factory reset and the problems keep happening but its still on 2,3,5!

    Reply
    Saturday, February 18, 2012 at 7:27 am
  43. Michaela says:

    UPDATED – and lost my WiFi connection.
    How frustrating! Now HTC wants me to factory reset my HD Desire.

    I’m inclined to do this as the naked phone – despite the fact that the retailer I bought it from assured it’s set up for Vodafone (NZ) – was not ready to work within Vodafone network for New Zealand.

    I remember I had to ring Vodafone and it took them nearly an hour to talk through all settings and do the changes to allow it working in the 3G and Wifi network.

    I have downloaded and installed Astro and backed up all my data and apps. But I would like to find a better way, enabling network connection then loosing all settings.

    If anyone knows how to downgrade to the previous version OR how to get rid of the WiFi error, I would appreciate your comments very much.

    Reply
    Monday, February 20, 2012 at 8:32 pm
    • Vodafone Australia says:

      Hi Michaela,

      This sounds like something that our Help and Support team on the Community Forum can assist you with. If you’d like to post there then one of the team will be happy to help you.

      Cheers,
      DA.

      Reply
      Tuesday, February 21, 2012 at 1:00 pm
  44. Michael B says:

    says there is no update available yet for my htc desire hd, im with vodafone. im still running android 2.3.3 and sense 2.1? any ideas on how to manually update?

    Reply
    Thursday, March 1, 2012 at 11:03 pm
  45. Chris says:

    Has there been an update to rectify the problems that everyone seems to be experiencing?

    Is the phone slower than on 2.3.3?

    How much ram is free on 2.3.5?

    Knowing this things would be useful for people thinking of updating.

    Thanks.

    Reply
    Thursday, March 8, 2012 at 3:10 pm
  46. Lee says:

    I got problem after upgrade to ver 2.3.5. The phone keep restart every now and then, phone keep disconnect me while im on called.
    How do I go back to the old ver?

    Reply
    Wednesday, March 14, 2012 at 1:38 am
  47. SGardiner says:

    HTC formally announced on GSMARENA that Android 4.* (ICS) will be available for the HTC Desire HD possibly in early April. Is Vodafone looking at releasing Android 4.* for the DHD at the same time or will it take another six months for testing and adding bloatware before Vodafone release ICS to DHD users? It will be useful know, my contract will be up soon and not sure if I’m better off upgrading to the impressive HTC ONE X or XL 4G or stay with the DHD pending improvements to the 2100 network.

    Reply
    Saturday, March 17, 2012 at 4:07 pm
  48. Zalak gada says:

    Respected sir ,
    i own Htc Desire HD A9191.currently my phone is having Android version 2.3.3 & i want to update it to 2.3.5..
    as im continously checking in my phone(check for updates)..but it shows “ur phone do not have any updates”..please help me!

    Reply
    Sunday, April 1, 2012 at 5:34 pm
    • Vodafone Australia says:

      Hey Zalak,

      Our help and support team will be able to look in to this for you. So they can do so, please post on our Vodafone Community.

      Thanks,
      Sarah.

      Reply
      Monday, April 2, 2012 at 9:09 am
  49. Brett says:

    Have noticed my desire HD crashes every time I take photio with FLASH. When I don’t use flash, all good. Has occured once or twice 6 months ago but now everytime flash operates.
    Torch works fine, battery is fully charged, camera data cleared.
    I have googled numerous others with same problem but no fix identified as yet.
    Updated to version 2.3.5 when released.

    Any ideas welcomed.

    Reply
    Saturday, May 12, 2012 at 10:40 pm
  50. Philbo says:

    I have recently factory reset my Desired HD, updated to OTA 2.3.5, and am still having issues where after almost every app closes launcher resets. Any ETA on the ICS update cause this 2.3.5 version is buggy. I’m this close to rooting the phone and loading a non carrier bloated ROM.!!!!

    Reply
    Wednesday, May 16, 2012 at 11:41 am
    • Andrew Tran says:

      Hi Philbo,

      The latest news on any software updates can be found on our weekly updates page.

      Otherwise join the conversation on our Vodafone Community forum

      Cheers

      AT

      Reply
      Wednesday, May 16, 2012 at 2:08 pm