Vodafone blog

You may have be experiencing issues with your BlackBerry 9500 involving the handset unexpectedly switching on and off.

To resolve the issue, you are required to download the latest new software from BlackBerry, following the short process outlined below.

How to update your BlackBerry 9500 with new software

1. From your PC, download the BlackBerry desktop and handheld software and install directly to your desktop. Click here to visit the BlackBerry Software Download Portal.
2. Connect your BlackBerry 9500 to your PC using the USB cord from your original packaging
3. Follow the steps as prompted by Desktop Manager on your PC

Things to do before you upgrade your software

• Ensure your BlackBerry 9500 is fully charged before upgrading your software
• Remember to back up your device via the BlackBerry Desktop Manager prior the upgrade

If you need technical support

Our Technical Support teams are here to help should you experience any problems or do not feel comfortable in performing the update yourself.

They can be reached by calling 1555 from your Vodafone handset (or 1300 650 410 from any other line) or by posting on our Community Forums.

You can also submit your device to our network of Service Centres for assessment.