Vodafone blog

Building greater reliability and capacity into the Vodafone network is our highest priority and our biggest investment.

To keep you informed about specific areas where major improvements are being made to the Vodafone network, we will be publishing details here.

Our network improvement plans will see us upgrade or build more than 2,500 base stations during 2011, and we’ll be providing you with regular updates of what’s happening in your area.

The first of these is for the first 3 months of this year
Between January and March, we will be adding new sites or upgrading existing sites in both our 850MHz network and our 2100MHz network, within metro areas – in total approximately 141 sites.

These improvements focus on areas where there is either high traffic where capacity is a priority (which will help with data performance) or in areas where coverage is a priority (which will help with general coverage).

New sites and upgrades in your area

To see specific details about sites in your state, please go through to our Network Status page and click on your state to see specific sites by postcode.

You can also see if there are any current issues that might be happening in the network in the same section.

How we are addressing immediate network concerns

A number of task force teams are working to continue to resolve the current network issues which have been affecting some customers and we are monitoring and testing the network across the country to evaluate its performance.

While signs are encouraging, there are some customers who may not be experiencing these benefits as yet, and we will continue our program of work to ensure that customers see improvements over time.

A reminder about what you should do if you are experiencing network issues

• - If you are still experiencing network issues, please check the network status page on the website to see if there is anything listed that might account for your particular service issue.

• - If not, please contact Vodafone Customer Care on 1555 from your mobile or 1300 650 410 from a landline. Our customer service representatives are available to take note of your network experiences and escalate it to our network team for further investigation and see what else we can do to make things better. You can read more about that process by clicking here. You can also email network.feedback@vodafone.com.au to share your experience.

• - If there is any delay in speaking to a customer service representative straight away, you can choose to be called back by selecting the ‘call back option’. One of our Care team will return your call.

Improving your experience is critical and we are working hard to make sure your experience of Vodafone is the right one. We appreciate your patience.

Network performance is improving and we’re confident that things will only get better as we continue to roll out extra capacity across our network, throughout 2011.

Yours sincerely,

Cormac Hodgkinson
Director of Customer Service and Experience
Vodafone Hutchison Australia