Nokia Lumia 800 – MCR3 Software Update

We are pleased to confirm the Windows Phone 7.5 MCR3 software updates for the Nokia Lumia 800 and HTC 7 Trophy are scheduled to begin rolling out from 26th July 2012.

The release of the updates will not be throttled.

From 3:00am AEST, 28th June 2012 – Microsoft began rolling out the Mango Commercial Refresh 3 software update for the Nokia Lumia 800.

This is a point release and will primarily fix bugs, address stability issues and add some new features. Some interface elements have changed, but your day to day experience with your phone will broadly remain the same.

Full details of the changes in this update including technical details are available in this support article.

Roll out Schedule

The update will be rolled out progressively, so not everybody will be able to update immediately. The update will be released to devices, randomly, according to the following schedule:

Day 1-6: Available to 10% of devices
Day 7-20: Available to 25% of devices
Day 21: Available to 40% of devices
Day 22: Available to 60% of devices
Day 23: Available to 80% of devices
Day 24: Available to 100% of devices

Where to now?

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Recent Comments

78 Responses to “ Nokia Lumia 800 – MCR3 Software Update ”

itsmoe says:

Kieren, it’s good to see that you are still doing such a great job keep us all up to date with all the info and software needed.
I’ll be waiting for this update patiently and well done once again mate.
Reply
Thursday, June 28, 2012 at 10:46 pm
- MrGeckoZ says:
  
  google ‘disconnect the internet method’ to receive update if you cant wait, i have been doing this for several times now, since mango!
  i have updated my htc radar and the os is now even more smoother and faster.
  Reply
  Friday, June 29, 2012 at 4:45 am
  - itsmoe says:
    
    Hey Mate,
    I just attempted the update and it didn’t work
    I will try another few times and see how I go. I think it only applied for the Mango update but not the minor update.
    Reply
    Friday, June 29, 2012 at 8:15 pm
    - MrGeckoZ says:
      
      its very hard to do..totally depending on timing, which isnt same every time you try.
      i tried about 15 times i guess?
      but my wp isnt from vodafone, purchased from oversea.
      Reply
      Saturday, June 30, 2012 at 2:47 am
    - Kieran McIlwain says:
      
      Hi itsmoe, the update is rolled out progressively over 24 days. Right now your phone might not have been allocated for update, so make sure you’ve enabled the update notification in settings and wait for the pop-up to tell you your phone is ready.
      Reply
      Monday, July 2, 2012 at 9:28 am
      - Neil says:
        
        So Keiran,
        
        If I read between the lines, are you saying that even though MCR3 has been released by Voda/Nokia/MS for my Lumia, it impossible to jump in in the 24 day queue?
        
        The “disconnect” method also sounded like snake-oil to me anyway.
        
        Monday, July 2, 2012 at 11:17 am
      - Kieran McIlwain says:
        
        Hi Neil, that’s correct. The update is released to devices randomly, according to the schedule listed in the article above. This is roll out mechanism is a decision made by Microsoft and has been in place for Windows Phone updates for as long as I can remember. This throttling is to ensure that their update servers can scale appropriately to the load at the time.
        
        Best not to think of it as “released” for your Lumia, but rather “approved” for your Lumia. Once the update has been allocated to your IMEI, then it’s released, and you can either choose to update immediately or defer the update for another time or day.
        
        Monday, July 2, 2012 at 11:23 am
      - itsmoe says:
        
        Thanks Kieran, I’ve been waiting and I have to admit, the Lumia 800 is the best Vodafone phone I have used to date, Also the N9 was a piece of Art but too bad it was stuffing up on me that I had to send it back for the Lumia 800.
        Like I said previously I’m waiting patiently for the update and won’t be harassing anyone I promise
        
        Monday, July 2, 2012 at 9:16 pm
      - Kieran McIlwain says:
        
        Hi itsmoe, I’m glad to hear you’re enjoying your Lumia 800. Hopefully the update for your device isn’t too far off!
        
        Tuesday, July 3, 2012 at 9:29 am
Māris Bruzgulis says:

Hi.
Is this the update that will implement “Internet Sharing” (see the Nokia Lumia 800 User Guide, page 40)? If so, is there anyway to update immediately. My data is going to waste waiting for the “Internet Sharing” functionality. By the way, good customer service would be to let people know where they are on the list.
Reply
Monday, July 2, 2012 at 6:02 pm
- Kieran McIlwain says:
  
  Hi Māris, that’s correct, one of the features included in this update is the Internet Sharing functionality. On updating immediately, I’m afraid there is no way to jump ahead. The availability of updates is determined at random, so there’s no true “queue” to speak of. Further to this, the roll out is handled by Microsoft, so even if there was a queue we would have no visibility of it here at Vodafone.
  
  Fingers crossed you’re part of today’s allocation!
  Reply
  Tuesday, July 3, 2012 at 9:29 am
Ken says:

My regular routine now every day is:
1. connect my 800 to pc
2. go to update option in zune
3. wait
4. sigh
5. go back to work.
When can this end?
Reply
Tuesday, July 3, 2012 at 1:16 pm
- Kieran McIlwain says:
  
  Hi Ken, I’d say some time between now and the 21st of July. If you’d rather not go through that process you can go to Settings, select Phone and ensure that “Notify me when new updates are found” is switched to ON. This will notify you when the update’s ready for your phone so you don’t have to plug it in each morning.
  Reply
  Tuesday, July 3, 2012 at 1:18 pm
  - Ken says:
    
    Thanks Kieran, the internet sharing in this update attract me a lot so I’m so eager to get the update.
    Reply
    Tuesday, July 3, 2012 at 1:22 pm
- itsmoe says:
  
  I’ve given up on the update already , I do the same thing and no luck. I reckon we won’t get it within the time frame we’ll have to wait. I miss my flashed Nokia N9. Wish I never had to give it back
  Reply
  Tuesday, July 10, 2012 at 8:55 pm
  - Kieran McIlwain says:
    
    Hi itsmoe, the update is still in the process of rolling out (there’s another 10 days left until it is available to all users). Random chance means that sometimes you get lucky, sometimes not so much. Rest assured that if you bought your Lumia 800 from us you WILL receive the update within the outlined timeframe.
    Reply
    Wednesday, July 11, 2012 at 9:41 am
    - Richard says:
      
      “Rest assured that if you bought your Lumia 800 from us you WILL receive the update within the outlined timeframe.”
      
      - I know it’s not your fault, but can we get that phrase made up as a little desk ornament? Maybe brass lettering on a little oak plinth?
      Reply
      Monday, July 23, 2012 at 10:40 am
- KKW says:
  
  same here…. funny thing is nokia website says that updates are available. but even time i connect my phone to both PC and MAC, i get “Your phone is up to date” -_-
  Reply
  Thursday, July 19, 2012 at 3:46 pm
Scott says:

Will those of us with Crazy John’s plans get this update through Vodafone?
Reply
Tuesday, July 10, 2012 at 12:59 am
- Kieran McIlwain says:
  
  Hi Scott, for any queries regarding your Crazy John’s service please contact their customer care team via any of the methods listed here: http://www.crazyjohns.com.au/support/
  Reply
  Tuesday, July 10, 2012 at 10:26 am
Ken says:

Forgive me, I’ve updated my phone manually. Can’t wait.
Reply
Wednesday, July 11, 2012 at 7:44 pm
- Glen says:
  
  How’d you do it? I’m absolutely fed up with waiting for updates from f’king tardy companies. I recently GEDified my XOOM for the same reason: Motorola took one and a half years to do what I did in 30min.
  Reply
  Wednesday, July 18, 2012 at 9:02 pm
  - Kieran McIlwain says:
    
    Hi Glen, the staged roll out by Microsoft is designed to ensure the ongoing stability of the servers and make sure everybody gets their hands on the update. Just to be clear, though, the update is only available at this stage for devices sold by Vodafone in Australia. If it was purchased from any other carrier or imported from overseas you may be on a different update schedule.
    Reply
    Thursday, July 19, 2012 at 12:06 pm
    - Glen says:
      
      Nope, well aware of that. I’m also well aware that this blog was posted on June 28. There’s 30 days in June, which meant it had rolled out for two days in that month. It’s not July 22. Two plus 22 = 24 … according to the schedule, 100 per cent of devices should be updated after 24 days.
      
      Guess what … no update. As I said, I got my device from Vodafone, so that’s not the answer. I also know this is Microsoft rolling this out, not you guys, but I’m pretty pissed at this right now. How do I force the update?
      Reply
      Sunday, July 22, 2012 at 11:31 pm
Richard says:

Still not available to my Vodafone-purchased Lumia 800. Not holding my breath for the 21st either, looks like a trip to XDA-developers will be required. sigh…
Reply
Thursday, July 19, 2012 at 5:49 pm
Glenn says:

Tomorrow is the 21st, and since I haven’t received my update, that means I must be in that last 20% of users. Funny thing is, my wife is waiting for this update so she can upgrade from her Xperia X10 on Three to a Lumia 800 on Vodafone and not miss out on the internet connection sharing.
Reply
Friday, July 20, 2012 at 8:16 pm
- Jonesy11 says:
  
  It’s the 21st and I’m still waiting… I rang vodafone IT support and was told it was not available? Really hoping I can access it soon as I am hanging out for the internet sharing component. I was able to do this from my samsung wave and hadn’t realised, until it was too late, that my recent upgrade to the lumia 800 meant I would no longer have this function either wirelessly or through connecting to the computer via a cord. I pay for extra data each month because I used to connect to my laptop through the wave… Frustrated.
  Reply
  Saturday, July 21, 2012 at 4:04 pm
  - Glenn says:
    
    Yeah, I guess we just need to keep waiting. My wife even woke me up this morning complaining about it, like it was my fault because I’d told her the update would be available sometime Saturday when she bought her Lumia 800.
    
    Still waiting of course.
    Reply
    Monday, July 23, 2012 at 9:05 am
    - itsmoe says:
      
      Read my comments below.
      Reply
      Monday, July 23, 2012 at 9:21 am
sunny says:

Today is 21st and I still haven’t received any notifications about update. Is this still being rolled out or should I have received by now?
Reply
Saturday, July 21, 2012 at 7:59 pm
steve says:

so it is the 21st and i have still not recirved the update? disappointing!!
Reply
Sunday, July 22, 2012 at 5:03 am
steve says:

no update still… lame
Reply
Sunday, July 22, 2012 at 5:05 am
- itsmoe says:
  
  So as it seems no one was able to get the update in the first 22 days. I think this is a procedure Vodafone has put in place to get some us off their backs while they take their time to release the update.
  I have checked the Navifirm for the update and it has been available for quite some time but nothing yet to be delivered.
  It is very disappointing and shameful from Vodafone. I think im gonna have to flash my phone with the unbranded update and won’t rely on Vodafone anymore.
  Cheers,
  Reply
  Sunday, July 22, 2012 at 11:43 am
ad rock says:

What’s happening Kieran? It’s day 24 and we still don’t have the update. I am going overseas for a long time tomorrow and need the tethering.
Reply
Sunday, July 22, 2012 at 12:38 pm
itsmoe says:

My bad in the previous comment its day 24 and no update. Hmmmm….
Reply
Sunday, July 22, 2012 at 6:48 pm
Antik says:

Day 25 and still no update? Very disappointing.
Reply
Sunday, July 22, 2012 at 9:06 pm
Glen says:

Yep, I – like everyone else I know with a Lumia 800 – am yet to receive the update after 24 days. What a pathetic waste of time this blog/timeline advisory was.
Reply
Sunday, July 22, 2012 at 11:35 pm
itsmoe says:

I feel your pain man, I think due to the lower number of Lumia 800 users they aren’t considering this update as important or urgent one and hence why the long delay.
I know you can flash your device with the stock Australian firmware especially when you aren’t really using the handset with a Vodafone sim. So that will avoid you having to wait for future updates from voda which will be pushed out straight to you from Microsoft on release.

Let see what Kieran has to say tomorrow.
Reply
Monday, July 23, 2012 at 12:14 am
itsmoe says:

Yeh I have even checked this morning and the update is not available yet. -_-
I have a Nokia N9 previously and I had it flashed and was getting updates directly from Nokia instead of going through Vodafone. I think I should do the same for my Lumia 800.
Reply
Monday, July 23, 2012 at 9:19 am
Nick says:

Yeah I am in the same boat as everyone else here.

No update so far and no one I know who has Lumia have received an update! Very disappointed.
Reply
Monday, July 23, 2012 at 10:29 am
Richard says:

Kieran McIlwain says: “Rest assured that if you bought your Lumia 800 from us you WILL receive the update within the outlined timeframe.”

- I know it’s not your fault, but can we get that phrase made up as a little desk ornament? Maybe brass lettering on a little oak plinth?
Reply
Monday, July 23, 2012 at 10:41 am
- itsmoe says:
  
  I think Kieran is doing a great job keep us up to date only if the info was as correct as he has stated. Once again we know it’s not your fault and you may have been given wrong information but we have been hanging here for a month and no update brother. You reckon you can check with your people and let us know?
  Reply
  Monday, July 23, 2012 at 1:37 pm
  - Glen says:
    
    I suspect the next excuse to come out will be: “Oh, we meant 24 ‘business’ days”. Yeah, thanks guys!
    Reply
    Monday, July 23, 2012 at 8:25 pm
itsmoe says:

Lol I swear I was thinking the same thing the other day. So that’s nearly 2 month -_-
Reply
Monday, July 23, 2012 at 9:15 pm
Nick says:

Tried again today and no update.

Kieran, please advise.
Reply
Tuesday, July 24, 2012 at 10:50 am
- itsmoe says:
  
  I did too but no luck too
  Reply
  Tuesday, July 24, 2012 at 11:45 am
JamesB says:

Its unfortunate – but this is an extremely efficient way of creating alot of unhappy customers.

I have not heard of a Windows Phone Update that has been delivered in a timely fashion.

I’m not usually an Apple supporter, but there is something to be said about the their model – updates are sent directly to their customers, on-time, and regardless of carrier.

J.
Reply
Tuesday, July 24, 2012 at 11:49 am
- Kieran McIlwain says:
  
  Hi JamesB and others, we’re aware of the current delays in delivering the Windows Phone MCR3 update affecting the Nokia Lumia 800 and HTC 7 Trophy. We’re working with Microsoft, HTC and Nokia to understand more and resolve the delay and we’ll keep you up to date as news comes through.
  Reply
  Tuesday, July 24, 2012 at 12:31 pm
Paul says:

Started checking for update on Day One thought worst case be last day, still waiting. I was to sign of on a purchase of over 20 devices just needed to confirm tethering as this is a critical requirement. Should not have waited and just selected an Android phone. This lack of support and slow delivery does note bode well for the selection of Windows phones in the future.
Reply
Tuesday, July 24, 2012 at 2:59 pm
Nick says:

Tried again today and no update.
Reply
Wednesday, July 25, 2012 at 11:11 am
Glenn says:

This is what happens when you give your customers 7gb of free Skydrive storage. There’s no space or bandwidth left for phone updates
Reply
Wednesday, July 25, 2012 at 12:05 pm
- itsmoe says:
  
  Skydrive sucks, I’ve been using it since day one and to upload multiple files is impossible. But I see your point. MS should offer more storage to compete with Dropbox (I have 30gbs for free since I had the One X)
  Reply
  Wednesday, July 25, 2012 at 1:22 pm
  - JamesB says:
    
    itsmoe – if you had been using it from day one, you would have been offered the free upgrade to 25GB that all SkyDrive accounts got.
    
    Also – the space limit does not apply to office file formats – so SkyDrive is essentially an unlimited free storage engine for anything you can embed into an Office Document – and without too much imagination you can embed most things in a work document
    
    J.
    Reply
    Wednesday, July 25, 2012 at 5:48 pm
  - JamesB says:
    
    Also – try out the Skydrive integration with windows explorer – pretty handy to just drag & drop files into it just like it was a regular folder on your computer.
    
    I also have an iPad that I use with OneNote to save my OneNote notebooks automatically up to SkyDrive.
    
    On the whole its not a Bad Thing, and I can’t think of anything it doesn’t do compared to DropBox etc.
    
    Cheers,
    James.
    Reply
    Wednesday, July 25, 2012 at 5:51 pm
JamesB says:

Kieran’s new weekly wrap-up labels this update “This update is now available” – Which I find a bit inaccurate.
Reply
Wednesday, July 25, 2012 at 5:59 pm
- Kieran McIlwain says:
  
  Hi JamesB, some additional information has now been posted to the article which you can find at the top of the post.
  Reply
  Wednesday, July 25, 2012 at 6:03 pm
  - Steve says:
    
    I suppose “from” the 26th doesn’t then mean that we will actually be getting them today? This is poor service not only did the lady on the phone tell me there was tethering on the phone when i bought it (months ago against my better knowledge), the people i the store said i would be getting it in no longer than a month when i queried this in the store… not cool… great phone but not great service
    Reply
    Thursday, July 26, 2012 at 7:42 am
    - Kieran McIlwain says:
      
      Hi Steve, Microsoft have indicated that the release will not be throttled. Once released it will be available to all eligible handsets.
      Reply
      Thursday, July 26, 2012 at 8:35 am
JamesB says:

I can confirm this is true – I am downloading the update right now!
Reply
Thursday, July 26, 2012 at 8:53 am
JamesB says:

Update complete! – and WiFi tethering works as advertised.

Thanks All!

Cheers,
J.
Reply
Thursday, July 26, 2012 at 9:56 am
MichaelM says:

Thanks for your efforts Kieran. Update worked. I noticed that the “Network” entry under “Settings” is not there. (Under most Tango screenshots on the Web it appears under “Feedback”). This allows Call Forwarding/ Call Waiting etc. Is this removed in the Vodafone AU ROM?
Reply
Thursday, July 26, 2012 at 10:14 am
Nick says:

Thank you for your efforts Kieran.

We all would really appreciate if we are given a true technial reason behind this delay. After all we are all enthusiastics here, otherwise we would not be commenting on this blog. We like our drinks to be Coke and reasons to be Technical
Reply
Thursday, July 26, 2012 at 11:01 am
- Kieran McIlwain says:
  
  Hi Nick, I’m afraid there are some things which remain confidential between ourselves and our suppliers. The important thing is that the issues are resolved and the update is now available to 100% of users (albeit a few days later than previously stated).
  Reply
  Thursday, July 26, 2012 at 11:05 am
  - itsmoe says:
    
    updating, Thanks for your patience with us Kieran.
    Reply
    Thursday, July 26, 2012 at 11:50 am
  - Nick says:
    
    LOL Kieran. You didn’t even give any reason but I am not going to go into any arguments with you.
    
    I just hope we get the next WP7 update (7.8) as soon as it is available.
    Reply
    Thursday, July 26, 2012 at 12:14 pm
    - Kieran McIlwain says:
      
      Hi Nick, the best I can supply is this – as part of globally-conducted testing, the requirement for additional testing and work with our Windows Phone partners was identified. This was to ensure the MCR3 update works as expected on Vodafone Windows Phone-powered handsets and that our customers have a great update experience. We’re pleased to announce that we have completed the required additional work and the update is now available to Windows Phone handsets sold by Vodafone.
      
      As mentioned, some information remains confidential between Vodafone and our partners and I need to respect the commercial agreements that are in place. I’m glad to see the update is now available and I too am looking forward to Windows Phone 7.8 in the future.
      Reply
      Thursday, July 26, 2012 at 12:22 pm
      - itsmoe says:
        
        My phone updated but still asked me to update again o_O
        
        Anyone else experiencing the same issue? Or know what this is about?
        
        Thursday, July 26, 2012 at 12:45 pm
      - Kieran McIlwain says:
        
        Hi itsmoe, what happens when you follow the instructions Zune is giving you?
        
        Thursday, July 26, 2012 at 1:11 pm
      - itsmoe says:
        
        I think i got it working. I will let you know as its still updating. Thanks Kieran.
        
        Thursday, July 26, 2012 at 1:13 pm
      - itsmoe says:
        
        All done and working fine. Thanks again
        
        Thursday, July 26, 2012 at 2:00 pm
      - Nick says:
        
        Thanks Kieran.
        
        Friday, July 27, 2012 at 12:49 pm
Glenn says:

I just got the update, but there’s still no Camera Extras app by Nokia in the marketplace. Other than the internet connection sharing, that was the only other update feature I was after.

Also, I got my Lumia 800 a month ago and my wife got hers last week. Hers has the Local Scout which mine doesn’t. How do I get that? There’s one in the marketplace, but it’s a 3rd party app, and not the same.
Reply
Thursday, July 26, 2012 at 9:12 pm
- itsmoe says:
  
  Yeh same here, I was unable to get the Camera Extras from anywhere, the Creative Studio has the panorama shot.
  
  As for the local Scout, I had that too pinned on the home screen, took it off and never could find it again.
  
  But the link below will help:
  
  http://www.microsoft.com/windowsphone/en-au/howto/wp7/web/local-scout.aspx
  
  What you have to do is press the search button and then you will see the far left icon which you will have to press, once you are in it click on …. and then pin it to the home screen.
  Reply
  Friday, July 27, 2012 at 8:13 am
Glenn says:

Thanks Itsmoe. I actually got it back by resetting my phone. I’ll remember not to move it again.

With the panorama camera function, I think the Camera Extras version works better, more like on newer Sony cameras like my NEX5N. The app is out there, and I found a link, but still can’t get it. Not cleared for this region I think is the reason.
Reply
Friday, July 27, 2012 at 11:26 pm
Glenn says:

So the features we’re still missing are:

The Camera Extras app
Flip to silence hasn’t been included either it seems.

Anything else?

Kieran, do you know if these will become available anytime soon? I know Camera Extras is available in other regions, but not Australia.
Reply
Sunday, July 29, 2012 at 5:08 pm
- Kieran McIlwain says:
  
  Hi Glenn, the features advised to us by Nokia as included in this update are listed in this support article. Unfortunately flip to silence and camera extras were not advised to us as features of this update.
  
  Any further questions around what is or isn’t included should be directed to Nokia as they’re best placed to answer questions around their own software.
  Reply
  Monday, July 30, 2012 at 9:25 am
Glenn says:

Thanks Kieran. I’ll see if I can track down someone at Nokia who knows about it.

By the way, the update is running smoothly. Although my wife had some issues installing the update. To the point where her one week old Lumia 800 locked up, and she had to take it back. They replaced it with a new model, which thankfully updated alright.
Reply
Monday, July 30, 2012 at 7:00 pm
- Glenn says:
  
  Actually, it’s available now. Link is on this page – http://bit.ly/MOpPzv
  Reply
  Tuesday, July 31, 2012 at 12:18 am

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