Recharging with Vodafone Prepaid

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Posted by Cormac Hodgkinson on Thursday, February 17, 2011

Director of Customer Service & Experience, Vodafone Australia

Recharging with Vodafone Prepaid

Comments

182

UPDATE: Friday, 18 February 2011, 11:50AM AEDST:

Hi everyone,

Our prepaid recharge system is back up. You should now be able to top up your service. An SMS will go out to people that tried to unsuccessfully recharge yesterday which will notify you that you can now recharge and have your credit applied to your account.

Call 1511 and follow the instructions to recharge your prepaid credit.

The free standard national voice calls and SMS will still be in place until 1pm AEDST today to help stay in touch and continue to make calls and texts while we clear the backlog of people wanting to recharge their prepaid service.

Sorry again for the inconvenience.

Regards
Cormac Hodgkinson
Director of Customer Service and Experience

UPDATE: Thursday, 17 February 2011, 19:24pm AEDST:

Hi everyone,

Just a quick update, prepaid customers with no credit can now send standard national SMS on top of making free standard national voice calls whilst we are fixing the recharge service.

We’ll let you know as soon as the recharge system is back up and running again.

Regards,
Cormac Hodgkinson
Director of Customer Service and Experience

UPDATE: Thursday, 17 February 2011, 16:15pm AEDST:

Hi everyone,

Just wanted to let you know our prepaid recharge systems are still down, but in the meantime if you run out of credit we’ll make all your national standard voice calls free.

SMS is currently unavailable, but we’re working hard to make SMS also available, and we’ll let you know as soon as they are operational again and you need to recharge.

We know you rely on our service and we want to ensure we can keep you in touch with your family and friends. The calls will remain uncharged for those who run out of credit until we get our system back up and running.

Sorry for any inconvenience and we’ll keep you updated when more information comes to hand.

Regards,
Cormac Hodgkinson
Director of Customer Service and Experience

Thursday, 17 February 2011, 10:30am AEDST:

We are currently experiencing a problem with the technology that allows our prepaid customers to apply recharge credit to their account. Prepaid customers with existing credit are able to make and receive calls as normal, however, the fault is preventing our customer service staff in-store and within our contact centre from manually applying prepaid recharge credit to our customers’ accounts. We are working to resolve this issue as soon as possible and we will let you know as soon as this issue is resolved, and new prepaid credit can be applied to your account. We apologise for the current inconvenience.

Recent Comments

182 Responses to “ Recharging with Vodafone Prepaid ”

katrina coleman says:

NOT GOOD ENOUGH
Reply
Thursday, February 17, 2011 at 10:46 am
- when is enough enough people says:
  
  Gobal recesstion was brought on by GLOBAL GREED!!!
  CEOs paying themselves larger and larger “bonus” pay. Then company gose bust and they blame it on low profit.
  If company has low profit why are CEOs giving themselves larger “Bonus” pays. They just bleed company dry and sailed off on thier majour yachts with millions and copmay whent bust because of low profit yeh right!!!!
  Vodfone going the same way? I think so!Yes money is getting spent upgrading services and towers. SO THEY CAN SELL THE COMPANY!!! AFTER THEY GIVE THEMSELVES HUGE “BONUS” PAYS.
  Do people remember news papers telling how much CEOs gave themsleves in “bonus”. Where are the finacial records of Vodafone CEOs pay???
  Egypt people had enough and look what they achieved!!!
  WHEN IS ENOUGH ENOUGH FOR US? I think we have had enough!!!!!!
  Reply
  Thursday, February 17, 2011 at 7:04 pm
  - Lesley Zarb says:
    
    Not good enough voafone!! ENOUGH IS ENOUGH!!! The only
    problem here is that the Aussies keep letting the so called BIG WIGS put shit on us…When are we all going to wake up and follow the footsteps of the Egyptians..
    Now they CERTAINLY KNOW HOW TO BRING SOMEONE DOWN DON’T THEY>>>
    Reply
    Friday, February 18, 2011 at 8:07 am
M.Linden says:

Trying to re-charge prepaid on handset + internet. I need this phone for work. Are you going to compensate me for not being able to re-charge or make calls? Hanging up on me because of your terchnical problem is just not good enough! I am on a $29.00 cap pre-paid. I have alreadfy paid the $29.00. What are you doing with my $29.00 whilst I can not make calls!?
Reply
Thursday, February 17, 2011 at 10:57 am
- Vodafone Blog says:
  
  Hi M. Linden,
  
  We are working as a priority to try a resolve this issue as quickly as possible, as soon as we know more information, we’ll do another update on this post.
  
  AT
  Reply
  Thursday, February 17, 2011 at 11:29 am
William McKenzie says:

When is the nature of the problem and approximately when will it be fixed? Your operator tried to recharge 2 hours ago my mobile nearly 2 hours ago. If this is going to be an all day problem we customers should be told.
Reply
Thursday, February 17, 2011 at 11:29 am
William McKenzie says:

I thought I was emailing Vodafone customer service, not a public blog. This is not good enough
Reply
Thursday, February 17, 2011 at 11:35 am
angry says:

This should not happen, im OVER the poor customer service im receving aswell, OVER being given wrong information from the indian call centres. Me and my partner are both 17 and live out of home with our daughter, because of our age we cant get a home phone, WE RELY ON YOUR PREPAID SERVICE! What if there was an emergency? we cant drive so we need the phone…

THIS IS GETTING BEYOND A JOKE!
Reply
Thursday, February 17, 2011 at 11:37 am
Nicole says:

does anyone know how long this problem is going to take to fix ?
Reply
Thursday, February 17, 2011 at 12:08 pm
- Debby says:
  
  i keep hearing it will be resolved by 8am friday 18th feb,,8am has come and gone my way,,, so what time now?
  Reply
  Friday, February 18, 2011 at 8:24 am
William McKenzie says:

You have edited my first question to make it look like I cannot put a sentence together. Why won’t you answer our questions?
Reply
Thursday, February 17, 2011 at 12:09 pm
- Vodafone Blog says:
  
  Hi William,
  
  I took out your mobile number for security reasons, you don’t want everyone knowing your number. We’re working a quick as possible to restore services again and will update when we have more information.
  
  AT
  Reply
  Thursday, February 17, 2011 at 12:44 pm
M Quinn says:

EXTREMELY ANNOYED! I have been trying to recharge my phone since 7.45am this morning! To add to my frustration, I have voicemails that I am unable to check because I do not have any credit! There were no “techinical Difficulties” experienced when it came to taking my money for the recharge voucher…

NOT HAPPY
Reply
Thursday, February 17, 2011 at 12:41 pm
Natasha says:

What next? Always something. Seriously way not good enough. On the ph now to some Indian, we’ll see how long I get mucked around for AGAIN
Reply
Thursday, February 17, 2011 at 12:44 pm
- katrina coleman says:
  
  you wont get mucked around wat u will get is THANK U COME AGAIN
  Reply
  Thursday, February 17, 2011 at 2:44 pm
William McKenzie says:

The fact that Vodafone operators were happy to take peoples money this morning when it was known there was a problem coupled with the fact that no information about the fault, or when it may be fixed by, is not good enough. I urge everyone affected to contact the Telecommunications Omsbudman and make a complaint especially if the problem has cost you.
Reply
Thursday, February 17, 2011 at 1:13 pm
Ash says:

i got my voucher ready to recharge my phone and i find out that your system is not F… working, i need my phone to contact my client, if i lose my client, be ready to be sued.
Reply
Thursday, February 17, 2011 at 1:18 pm
Nicole says:

I know how you feel M Quinn i’ve been trying since 8am and it hasn’t worked either
Reply
Thursday, February 17, 2011 at 1:20 pm
Nicole says:

has the issue been fixed yet ?
Reply
Thursday, February 17, 2011 at 1:37 pm
karin says:

i also require the phone for work purposes, have not been able to listen to voice messages left and have missed out on AT LEAST 4 jobs.
still no mention above regarding WHEN this is expected to be resolved??????
although i have recieved a message from you saying “hope you chose to stay with your flexicap plan”… IS THAT A JOKE???????
maybe utilise your time vodofone by ensuring this doesnt happen!!!!! this is a mockery of those who have been with you for numerous years!!!!! i am reconsidering staying with you as my provider.
Reply
Thursday, February 17, 2011 at 1:40 pm
T says:

I have been trying to recharge my account since 6:50am this morning, that is seriously beyond a joke. Vodafone keep saying that they are going to provide an update on their technical difficulties – it doesn’t say much for Vodafone when some 7 hours later they still don’t know what is going on! I tried to call the customer service line, and was advised that it would be at least 40 minutes to speak with someone other then a voice over – not only is the technical support shotty, the customer service sucks! Is it ridiculous to think that Vodafone are going to offer some kind of compensation for this mess – YES, it is ridiculous! The ‘customer service’ blog respondent can’t even bring themselves to apologise in their response! Good work Vodafone, good to see you are on top of things…
Reply
Thursday, February 17, 2011 at 1:41 pm
H says:

Almost 2pm in the afternoon – How much longer until the recharge issues from this morning are resolved?????? Why is a text not generated to all customers to advise the service is down & expected delay time???? Why not at bare minimum allow customers access to voicemail???
Reply
Thursday, February 17, 2011 at 1:42 pm
John says:

Have always been more than happy with Vodafone until now, the corporate speak ‘restore services as quickly as possible’ is poor information dissemination and a 40 minute wait for assistance on 1555 is extremely poor service.
Information required on the site What time the problem occurred and when (couple of hours, many hours, day or days) it is expected to be fixed. Deal with me honestly and will thank you for it, give me a corporate snow job and I will move on
Reply
Thursday, February 17, 2011 at 1:45 pm
Ash says:

can you atleast let us know when its ready by sending us a text message, if i haven’t change network by that time
Reply
Thursday, February 17, 2011 at 2:50 pm
Lee says:

This service is ridiculous! This issue has been going on all day & still you cant give an ETA of when yet another problem with your services is going to be fixed!
Reply
Thursday, February 17, 2011 at 2:53 pm
Heather says:

I was on hold for en minutes and then got cut off. Called back and on hold for 43 minutes (whilst at work) this morning trying get through to the technical department only to be told that it may get sorted out sometime late this afternoon or tomorrow morning. Very unimpressed!!!!
Reply
Thursday, February 17, 2011 at 3:00 pm
Melba says:

If you are pre paid then then switch to another carrier! Its not rocket science! I moved to telstra a month ago. Perfect coverage and 2 min waiting time to the call centre!
Reply
Thursday, February 17, 2011 at 3:26 pm
angry says:

im able to make calls with 1 cent credit? is it fixed and my balance just hasnt been updated?
Reply
Thursday, February 17, 2011 at 3:27 pm
angry says:

i cant send txt though?
Reply
Thursday, February 17, 2011 at 3:28 pm
Tam says:

This is ridiculous, have been trying since 7.30 this morning…
I need my phone.
Why cant vodafone just give us a time estimate?
So angry.
Reply
Thursday, February 17, 2011 at 3:44 pm
- Vodafone Blog says:
  
  Hi Tam,
  
  If you’re balance is $0, you can make national standard voice calls for free until we fix the prepaid recharge system.
  
  AT
  Reply
  Thursday, February 17, 2011 at 5:00 pm
Jen says:

Fix this recharge fast!
Reply
Thursday, February 17, 2011 at 4:09 pm
priscilla says:

Hey, that’s no good ,my prepaid phone will expire on 17/02/2011 ( ie.today)my credit balance is $18.75,so i have to recharge my prepaid today,otherwise will expire. But now i have purchased a prepaid voucher, but i can not recharge it , what can i do?who will pay for my expire balance?and a new prepaid purchased voucher.
Reply
Thursday, February 17, 2011 at 4:09 pm
Rachel says:

but in the meantime if you run out of credit we’ll make all your national standard voice calls free.

I really need to access my voice-mail for work purposes and it still doesn’t work. Please make voicemail free for prepaid customers.
Reply
Thursday, February 17, 2011 at 4:15 pm
Aidan French says:

I think it’s a disgrace, I have voicemails that I can’t get because I have no credit, I was on hold for 20 and was on to customer service helpline and then got cut off saying there having tech difficulties, what kind of operator has technical difficulties with there customer support,
Reply
Thursday, February 17, 2011 at 4:29 pm
Frank says:

Can everone just relax a little!!!

I’m sure they are fixing the problem as fast as they can, so how about everyone stops asking pointless questions and actually listens to what they are beibg told.

And as for those who are threatening to change networks.. go ahead! I’m sure it would take you a hell of a lot more stuffing around and waste even more of your time trying to find a better campany than Vodafone.

Now let’s all take a deep breath and get on with our day – Mobile phones weren’t even a part of life a few years ago.. it’s really not the end of the world people!
Reply
Thursday, February 17, 2011 at 4:32 pm
- baz says:
  
  agree
  
  i think there is too many teenagers in here who dont appreciate life for what it is and take these things for granted lol
  Reply
  Thursday, February 17, 2011 at 5:43 pm
- Yvonne says:
  
  1 Day with out mobile phone access. OMG!!!! what do you think people did before the mobile was invented. How did we survive!!!
  People really need to get a life!!! There are other ways to contact another person rather than on a mobile phone….
  Reply
  Thursday, February 17, 2011 at 6:14 pm
- samantha colbert says:
  
  you must be the ceo of vodafone with those words of wisdom.
  Reply
  Friday, February 18, 2011 at 8:11 am
- Debby says:
  
  hahaha ok well said even in my frustration,, u gave me a chuckle,
  Reply
  Friday, February 18, 2011 at 8:28 am
V says:

i need to rechargeeeeeee!!!!
Reply
Thursday, February 17, 2011 at 4:44 pm
Irriated says:

Quite irriated today as the sales rep took my money today, only to find out, that the pre-paid service is down. They should have told us that the pre-paid service didnt work before taking our money.
Reply
Thursday, February 17, 2011 at 5:00 pm
- Vodafone Blog says:
  
  Hi there,
  
  Sorry about that, this was somthing that we’ve been trying to fix.
  
  AT
  Reply
  Thursday, February 17, 2011 at 5:10 pm
  - Sarah.H says:
    
    So will Vodafone give refunds to those who have lost their money through this kind of situation? And what about the people whose credit expires today that were going to recharge it?
    Reply
    Thursday, February 17, 2011 at 5:17 pm
Michael says:

A wait time of more than 40 minutes before being able to speak to someone from Vodafone is not acceptable.
If this issue has been ongoing throughout the day why were rpepaid vouchers still able to be bought?
Reply
Thursday, February 17, 2011 at 5:10 pm
KellyAnne says:

rediculous,
i paid my $29.00 Dollars
Go to recharge and i get nothing
what am i supposed to do.
i call use say hold
then hang up on me
ill be changing networks.
Reply
Thursday, February 17, 2011 at 5:14 pm
- Vodafone Blog says:
  
  Hi Kelly Anne,
  
  You’re voucher should still be valid when services return to normal.
  
  AT
  Reply
  Thursday, February 17, 2011 at 5:48 pm
  - KellyAnne says:
    
    should ?
    but i havent used it
    ive tried it 2-3 times
    and because its not activated
    it had to work why ” should ” ?
    
    thats not fair if it doesnt
    Reply
    Thursday, February 17, 2011 at 7:06 pm
James Taylor says:

I can’t believe it what a joke, i bought a top up voucher tried to top up like 4 times, had to rush to a meeting and lost the voucher… great …. I have the receipt from the shop, does anyone know if I can get the number again ????
Reply
Thursday, February 17, 2011 at 5:26 pm
baz says:

been trying to recharge since 2.15 am this morning.

its now 5.5 pm.

wondering can vodafone give us a idea of when the system will be restored ?

cheers baz
Reply
Thursday, February 17, 2011 at 5:38 pm
Angela says:

How about enabling us to access our voicemail???

I can’t access it from another phone because I’ve forgotten the password and I was told that no changes to customer accounts (including passwords for voicemail) was permitted.

Honestly, I’m so over the lack of service from Vodafone – I’d really hate to work in your call centre. Once I retrieve my voicemail, I’m into the Telstra shop.
Reply
Thursday, February 17, 2011 at 5:40 pm
pat - humpty doo nt says:

Had no service since tuesday night. Live semi rural, unable to contact anyone, and no-one was able to contact me. Scary when cyclone hanging around,wouldnt have got evact. message if one was sent. Might have to go elsewhere.
Reply
Thursday, February 17, 2011 at 5:49 pm
Nathaniel says:

Hey, my mum purchased me a 29 dollar flexi cap today, but i haven’t put it on my phone yet, will it still be valid when the system comes back online?
Reply
Thursday, February 17, 2011 at 5:50 pm
- Sarah.H says:
  
  Yes, it’s just that their recharge system is down right now, all other services are working I’m pretty sure
  Reply
  Thursday, February 17, 2011 at 6:13 pm
- Zane says:
  
  What a joke not only can I not get reception in my house in Sydney (I can see vodafone tower from my window) I also can not send any texts or make any international calls. Sick of your lame excuses that you keep trying to tell your customers. You don’t belong here in Australia, I begg all customers of vodafone like myself to change carriers and make vodafone pay for their crap service.
  Reply
  Thursday, February 17, 2011 at 6:53 pm
alex n says:

Why enable local calls and not mobiles? None of my friends in 2011 are using their landlines anymore therefore I find this absolutely obsurd that you will not take the hit on mobile to mobile calls but will allow standard national. I am outraged and will be considering changing supplier. Regards Alex
Reply
Thursday, February 17, 2011 at 5:59 pm
Olga says:

I have already received confirmation via text for $49, with receipt but after four calls & viewing my vodafone I can find the recharge anywhere. Will I b double billed?
Reply
Thursday, February 17, 2011 at 6:00 pm
Olga says:

Months ago a similar glich happened where when sending one text, the receipiants received multiple texts, which I was charged for. I complained regarding over 30 SMS going through for the 5 that I actually sent but was never credited for the fault by Vodafone. Very unfair
Reply
Thursday, February 17, 2011 at 6:04 pm
SaraB says:

I attempted calling the 1520 “helpline number” to find out what was going on as far as the ETA on this issue being fixed… 8.00am on Friday the 17th of February?? I dont know that a multi billion dollar company such as vodafone should be hiring staff that cant even get a correct date on a msg that is supposed to be helping its customers! I will not be prolonging my relationship with vodafone as my provider. This is one time too many as far as I am concerned, I feel sorry for those that have lost business and those that have been stuck in possible dire cirumstances because they have no way of contacting others due to lack of service. Good on you Vodafone!
Reply
Thursday, February 17, 2011 at 6:09 pm
- Vodafone Blog says:
  
  Hi SaraB,
  
  Thanks for the pick up
  
  AT
  Reply
  Thursday, February 17, 2011 at 6:15 pm
chris says:

well being able to continue calling for free is just not true !!!! i just ran out of credit and was cut off in mid call, went to the website to recharge as normal, only to find out about this problem. our phones have just started working again after having no network for 24 hours and now this. what is the expected ETA for fixing the problem, or do i just go to the shop and buy a telstra sim card and morph the number??
Reply
Thursday, February 17, 2011 at 6:32 pm
Rob says:

So going on how long Vodaphone !!!!?????
Reply
Thursday, February 17, 2011 at 6:41 pm
Bradley Paterson says:

Simple question what happens if you need to recharge to prevent your Bonus Bank form forfeiting/expiring?

I need to know as mine expires in 2 days (20the being the official day but your systems says place credit on 24hrs earlier).

Not good enough and why was I sold a recharge if the system is down?
Reply
Thursday, February 17, 2011 at 6:45 pm
Rob says:

I cant recharge my internet as I am nearly out, I would like to think that most, if not all of YOUR customers have been faithful customers and spend a great deal per year, keeping the service we pay for running, yes ?? It even goes towards these technicians that are meant to fix this technological glitch as you have quoted !! Glitch, are you kidding Vodaphone, It`s another monumental stuff up once again. I will be changing both my mobile and internet to another provider promptly.
Reply
Thursday, February 17, 2011 at 6:58 pm
- Carlos says:
  
  Agreed mate! Same here I’ve been trying to recharge my internet but it doesn’t recharge because of this stupid problem, if there’s free calls there has to be free internet too!
  Reply
  Thursday, February 17, 2011 at 11:19 pm
Lemon says:

@ William McKenzie

You comment complaining about the fact Vodafone are communicating effectively with you via this blog, THEN you complain coz you didn’t know you were commenting on this blog?

AHHHHHHHHHHHHHHH AHAHHAHAHAHAHAHAHAHAHAH!!!!
Reply
Thursday, February 17, 2011 at 7:18 pm
Kim says:

My credit is due to expire on 19th. I have tried to re-credit my account so I can keep my existing credit built up but obviously there are issues. Until you can fix it and I can speak to someone, what happens to me and my existing credit? Will it stay put so I can make calls and sms’s?

Kim
Reply
Thursday, February 17, 2011 at 7:28 pm
- Vodafone Blog says:
  
  Hi Kim,
  
  We’re working as hard as we can to get the prepaid recharge system back up as soon as possible. As soon as we know more, we’ll definitely update the blog post again so, definitely visit the page again and follow us on twitter (@vodafone_au) where we’ll so update when more information comes to hand.
  
  AT
  Reply
  Thursday, February 17, 2011 at 7:33 pm
  - Mel says:
    
    I’d like to follow you on twitter but I have no service on my phone and I don’t carry my computer around with me, how would you like me to do that exactly????
    Reply
    Thursday, February 17, 2011 at 8:17 pm
  - shelley says:
    
    So the last update I can see is 19:24, and it’s now 22:33. It doesn’t matter if I can ring landlines. I need to keep in contact with my husband a truck driver also on Vodafone. So really free landline is not good enough. Do a get a free $29 recharge??? for the inconvenience this has caused me most of the day??? Truely I do not understand. Do u not run parallel systems for this kind of reason?? Was it a virus, has someone got our personal details… what is the reason, I hope u make it transparent.
    Reply
    Thursday, February 17, 2011 at 10:20 pm
    - Vodafone Blog says:
      
      Hi Shelly,
      
      Correction, it’s free standard national voice calls, so if you’re husband or yourself is on Vodafone prepaid, and your balance has run out you can make voice calls.
      
      AT
      Reply
      Friday, February 18, 2011 at 9:39 am
Kim says:

…but will I lose all my accrued Vodafone to Vodafone hours etc?
Reply
Thursday, February 17, 2011 at 7:35 pm
- Mel says:
  
  I’d like to know this too, I needed to recharge today, can’t….and now all my rollover credit is gone
  Reply
  Thursday, February 17, 2011 at 8:18 pm
Kirstie says:

I’m overseas and need to use my phone but you are only offering standard national calls and SMS – not much help when your out of the country! I’m on a road trip from tomorrow so can’t get access to the internet for a few days so hope that my credit doesn’t run out in the mean time…
Reply
Thursday, February 17, 2011 at 7:56 pm
Mariah says:

What if you have no credit, and need to make an important call to family overseas?
Reply
Thursday, February 17, 2011 at 8:21 pm
- David Murphy says:
  
  TRY NOW WORKED FOR ME NOW.THANKS VODAFONE FOR NOT TELLING ME IT IS FIXED.CUSTOMER SERVICE – IS THAT IN YOUR VOCABULARY.
  Reply
  Friday, February 18, 2011 at 11:37 am
  - Voice o' reason says:
    
    David. Kindly take a chill pill. It’s fixed. Stop complaining.
    Reply
    Friday, February 18, 2011 at 12:04 pm
louisa says:

This is just ridiculous… I NEED to make urgent calls and have no access to make these calls. When will this be fixed and what kind of compensation are we getting for such an inconvenience and loss of business?
Reply
Thursday, February 17, 2011 at 8:25 pm
cath says:

So is vodafone going to give me some internet credit? Seems like mobile broadband customers are the only ones put out at the moment?
Reply
Thursday, February 17, 2011 at 8:29 pm
- Annoyed says:
  
  I wish. They should compensate us with something. Looks like my $49 voucher I bought is gonna be useless. So…who’s gonna give me my money back or at least give me free credit to make up for it?
  Reply
  Friday, February 18, 2011 at 10:35 am
  - Vodafone Blog says:
    
    Hi There,
    
    The voucher can still be used to recharge as soon as the recharge system is back up.
    
    AT
    Reply
    Friday, February 18, 2011 at 11:24 am
  - Voice o' reason says:
    
    Allow me to also clarify that there are 3 billion people in the world living on less than a tenth of that amount each day.
    Look at the bigger picture.
    Reply
    Friday, February 18, 2011 at 12:04 pm
- Annoyed says:
  
  @Voice o’ reason Please…don’t give that preacher nonsense. What are you doing to help those 3 billion people? Until you are there physically handing your own money out to these people you can’t ask me or anyone else to “look at the bigger picture”.
  Reply
  Friday, February 18, 2011 at 3:09 pm
cath says:

oh come on.. this is absurd!
Reply
Thursday, February 17, 2011 at 8:46 pm
Cath says:

oh come on?? so i drove to woollies to get a recharge voucher for my mobile broadband, get home, cant recharge and so cant connect to the internet. Just gives us megabyte for crying out loud!! Unbelieveable
Reply
Thursday, February 17, 2011 at 9:06 pm
- Annoyed says:
  
  Ha, I’m in the same situation, went to Woolworths bought recharge and nothing. Haven’t been able to access the net for 2 days, and I need to do things online.
  
  It’s not fair that phones are getting free calls and SMS, but people with broadband get NOTHING…just let us have 100mb or something geez. We’re not asking for the world -.-
  Reply
  Friday, February 18, 2011 at 10:31 am
H says:

Whinge whinge. Jesus Christ people, I’m a prepaid Vodafone business customer and guess what! no one died! We live in the 21st century people if you can’t find a way to work around this microscopic setback (which was remedied relatively promptly) then you have failed life.
Reply
Thursday, February 17, 2011 at 9:08 pm
- Annoyed says:
  
  That’s a bit harsh…
  Reply
  Friday, February 18, 2011 at 10:36 am
  - Voice o' reason says:
    
    So’s life. Deal with it.
    Reply
    Friday, February 18, 2011 at 12:50 pm
- Annoyed says:
  
  @Voice o reason So you agree it WAS harsh. Hmmph, okay. Yes sir, sorry sir, I’ll deal with it promptly sir.
  
  As if I’d take advice from a random nobody…
  Reply
  Friday, February 18, 2011 at 3:17 pm
Lewis says:

Dear Cormac,
For those of your customers who rely on the pre-pay mobile service to contact relatives etc overseas, the service disruption involves real problems and possible hardship in making contact impossible for such an extended time.
Would you please give an indication of the expected time for resumption of the normal vodaphone recharge service.
It is now 9.15pm Thursday 17th February. When can your customers expect to be able to recharge their phones and make contact with relatives, colleagues etc?

I look forward to hearing from you.
Reply
Thursday, February 17, 2011 at 9:08 pm
Caitlyn says:

Will our recharge vouchers still be valid when the system comes back?
Reply
Thursday, February 17, 2011 at 9:32 pm
Carlos says:

This is crap, I’ve been trying to recharge my Vodafone WiFi modem since this morning, if there’s free calls there should be free internet too!
Reply
Thursday, February 17, 2011 at 9:52 pm
alexandria says:

Thank you Frank! CHILL OUT everyone. I mean yes, it is quite annoying when a few hours turns into a whole day. Especially when it is used for work (I am included in this).
However, YOU CAN STILL MAKE CALLS!!! Life is too short to stress about something so small.

Thank you Vodafone for keeping us updated!
Alex
Reply
Thursday, February 17, 2011 at 10:16 pm
lisa says:

I need to access voice mail but cant do this until i can recharge, please do something about this. Its extremely important that I access voicemail!
Reply
Thursday, February 17, 2011 at 10:25 pm
Matt says:

I am currently unable to send text messages as it comes up with a message saying insufficient funds, i thought this service would still work while the outage was occurring?
Reply
Thursday, February 17, 2011 at 11:24 pm
Amanda says:

Hi my pre=paid text and talk is due today but i still have some credit left will i be compensated?
Reply
Thursday, February 17, 2011 at 11:39 pm
jess says:

not good enough vodafone i am still unable to recharge and my boy’s credit has been taken and cannot make these ‘free calls’ you speak of.

get with the 21st century for f sake.
Reply
Thursday, February 17, 2011 at 11:43 pm
Stephanie Manassa says:

I’ve been trying all day to recharge my internet credit, I gave u my email but as I don’t have credit, I can’t actually check my email, I am getting fed up with your poor coverage and constant stuff arounds!!! When can I recharge my Net?????
Reply
Thursday, February 17, 2011 at 11:46 pm
Amanda Speedy says:

I have $49.48 flexi credit, 3173 V2V talk min and 292 free talk min on my acct which is due to expire tomorrow(18/2/11).
Have been trying to recharge all arvo (that is when i could actually receive vodafone reception which is pathetic in my local area – and I live in the Perth metro area)
I want to know what is going to happen to my accrued credit and talk minutes?
VODAFONE – PLEASE ANSWER THE QUESTION!!!
Reply
Friday, February 18, 2011 at 12:32 am
bren says:

since 1am perth time thursday i cant recharge or get voicemails,how long has it been down and when is going to be backup and running.
Reply
Friday, February 18, 2011 at 1:01 am
bren says:

A free new iphone4 with alot of free credit would stop me going elsewhere cause this is crap a couple of months ago i couldnt make any calls for a day now this WHATS NEXT VODAFONE?
Reply
Friday, February 18, 2011 at 1:14 am
lyndon says:

Vodafone is crap but its cheap an usually convenient. I remember when the whole system when arse up just before Christmas and i lost work and various other opportunities. All said and done though, I dont think any of you whiners remember the days of no mobiles and no services like this. Im not sure if any of you actually get the magnitude of the technological wizardry that goes into what most of you just see as a phone service. If you think that man made system are immune to difficulties then your idiots. Not good enough? Well get a new sim and change companies until that one has difficulties then change again. Im sure no one really cares. Ok Ive been inconvenienced but Im sure I can pick up my home phone or office phone and make a call.
Reply
Friday, February 18, 2011 at 1:21 am
Kc says:

i had $6 on my account tried recharging but was unable to due too vodafone issues yet it say ppl who are low on credit can sms n make national voice calls for free this is crap cause i have no credit now n cant even recharge whats the go with that??
Reply
Friday, February 18, 2011 at 2:45 am
- Vodafone Blog says:
  
  Hi KC,
  
  If your balance has run out, you can make standard national voice calls and SMS for free.
  
  AT
  Reply
  Friday, February 18, 2011 at 9:42 am
  - David Murphy says:
    
    I want to contact my parents in Ireland. Just found out neighbour died. This is genuine and Vodafone are crap. As soon as I use up all my credit I will be changing networks. Anyone recommend a better network than Vodafone that actually allows you to topup your phone. Funny, Vodafone in Ireland is the best but here it is the worst.
    Reply
    Friday, February 18, 2011 at 11:32 am
Annoyed says:

This seems to be affecting my prepaid broadband service too, which means I can’t connect to the internet.

As always only the Vodafone site works, I can’t access the net any other way and it’s quite urgent. I really hope it’s fixed soon and that my recharge pin no. is still usable.

If I have to go and buy another $49 voucher, I’m switching to another network. I think my sis and I have contributed at least $4000 dollars in internet and phone credit over the years. All for poor reception, very slow speeds and I just think what a waste
Reply
Friday, February 18, 2011 at 3:38 am
josh says:

like if i never had issues with vodaphone before this wouldnt be a problem but its like theres one thing after another bad reception sometimes wont let you call and stuff like this now its just a joke and vodaphone is a joke they shouldnt be a service provider and customer service??? what customer service vodaphone wouldnt know what it is if it slapped them in the face 10 times
Reply
Friday, February 18, 2011 at 4:00 am
Nic C says:

Hi,

What happens if your credit is due to expire…are you planning to extend credit expiration date until the problem is resolved?
Reply
Friday, February 18, 2011 at 6:23 am
baz says:

its now been over 24 hours.. how much longer is this going to take ?
Reply
Friday, February 18, 2011 at 8:06 am
Jaqui Fitch says:

This is definitely not good enough! There is no up to date ‘update” for a start.
The voice says yu will be up and running at 8.00am Friday 18th .. So why aren’t you? I’m definitely going over to Optus. Have been wanting to for some time. Continual bad service, bad connection, drop outs, etc.
Goodbye Vodafone.
Reply
Friday, February 18, 2011 at 8:11 am
Jax says:

This is SO not good enough. I only get signal when I travel 2 hrs north of where I now live and this is the only time I get to contact my family back in the UK. Vodafone is a respectable company back home and I never had this much trouble with them before.
However, it has been nothing but problems since signing up in Australia. I am seriously thinking of moving to another service provider. This is just ridiculous!!!! Sort it out or you’ll end up loosing a lot of customers.
Reply
Friday, February 18, 2011 at 8:17 am
Will says:

My 365 day SIM expires today if I don’t re-charge it!
Reply
Friday, February 18, 2011 at 8:21 am
Rob says:

By now, Director of Customer Service & Experience you have thousands, if not hundreds of thousands of customers still waiting to use this service. Is there to be another update about this problem and how long its going to persist ?? I do need to recharge my Internet as I do run a catering business and I also have my mobile service with you and it is also low, people such as myself as well as many other of your customers in completely different situations that rely on firstly, customer service and experience, 2ndly, a reliable service both of these we are just not getting at the moment, which is just not good enough.
Reply
Friday, February 18, 2011 at 9:02 am
Jay says:

Any word on it being fixed yet? I have a $29 recharge that I need to use which will run out in a few days.. is VodaFone going to cover these problems for us too?
Reply
Friday, February 18, 2011 at 9:08 am
samantha colbert says:

how about a update please
Reply
Friday, February 18, 2011 at 9:12 am
alex n says:

We’re still waiting Vodafone, what’s your latest ETA? Didn’t you say 8.30am Friday?
Reply
Friday, February 18, 2011 at 9:16 am
- Vodafone Blog says:
  
  Hi everyone,
  
  Sorry for the delay, we’re still working on restoring the systems. i’ll update everyone when i get better clarity on the situation at hand.
  
  AT
  Reply
  Friday, February 18, 2011 at 9:45 am
David says:

8.00AM Friday 18Th and still no recharge available. Does anyone know when this will be rectifided.
Reply
Friday, February 18, 2011 at 9:38 am
Shane says:

Why can’t I text anyone? Im on the text and data cap and it expires on the 28th?
Reply
Friday, February 18, 2011 at 9:54 am
shanthi says:

i agree with you all, but in all honesty at least they are giving us free calls and free text msgs.. so use this to your advantage..
Reply
Friday, February 18, 2011 at 9:55 am
Ken Edwards says:

Is it fixed yet?
Reply
Friday, February 18, 2011 at 10:29 am
Jenna says:

11:07am on the 18th and still can’t recharge..
Its a bit inconvient, and i will be interested to see if they come up with compensation for us in some form or another..
But i’m not holding my breath!
Reply
Friday, February 18, 2011 at 10:52 am
- Vodafone Blog says:
  
  Hi Jenna,
  
  While the recharge system is down, if you balance has run out , you can still make standard national voice calls and SMS to keep in touch with family and friends.
  
  AT
  Reply
  Friday, February 18, 2011 at 11:25 am
  - Jenna says:
    
    Still doesn’t excuse the screw up. I understand technical faults happen, but you should be keeping us informed. There was no update to this blog this morning, yet we were still being told it would be fixed by 8am by 1520.
    Next time this happens (and there will be a next time) try keeping us up to date a little better.
    Reply
    Friday, February 18, 2011 at 1:23 pm
Ade says:

We were told yesterday that the service will be restored by 8am, the 18th of Feb. There should have been an update at least by 8 am. There are no temporary measures in place for mobile broadband users. I rely on this for telecommuting in my position as an IT consultant. Its simply frustrating. The Vodafone network has been plagued with continuing problems for several months. But this has to be the tip of the iceberg. I will be transferring to another provider as most other customers will no doubt be doing.
Reply
Friday, February 18, 2011 at 11:28 am
Lewis says:

Good news!
I have just been able to recharge my pre paid mobile… so have been out of action for over 24 hours, but grateful that the service has finally been restored!

11.30am, Friday 18th February
Reply
Friday, February 18, 2011 at 11:32 am
Guy says:

Just tried to ad a credit card to my account so I can recharge but I got this me message

“We are currently unable to process Recharges. For customers with a very low balance, we’ve enabled standard national voice calls to still be made while we work to fix this issue. You can keep up to date on this issue by visting blog.vodafone.com.au . Please do not attempt to recharge. You’ll continue to be able to make standard national voice calls until recharging is available.”

When will this part of the system be available?
Reply
Friday, February 18, 2011 at 11:50 am
Guy says:

Also

“We are currently unable to register your credit card. We apologise for any inconvenience. We’ll have credit card registration available again as soon as possible”
Reply
Friday, February 18, 2011 at 11:51 am
Joan says:

12:50 on Frisay the 18th and still no internet. 1520 says the recharge system is back up, 1511 says it is not, vodafone website STILL wont allow broadband recharge. WHAT IS THE STORY VODAFONE!?!?!?!?
Reply
Friday, February 18, 2011 at 12:31 pm
david says:

so they say recharge is fixed. can’t recharge online though…
Reply
Friday, February 18, 2011 at 12:38 pm
- Vodafone Blog says:
  
  Hi David,
  
  MyVodafone is still unavailable, however you can recharge via calling 1511 to recharge
  
  AT
  Reply
  Friday, February 18, 2011 at 12:56 pm
Rob says:

Still cant recharge online…..
Reply
Friday, February 18, 2011 at 12:49 pm
Bradley Paterson says:

What caused the issue and can you confirm it won’t happen again?
Reply
Friday, February 18, 2011 at 1:06 pm
- Vodafone Blog says:
  
  Hi Bradley,
  
  There was a tech fault yesterday morning that caused this.
  
  AT
  Reply
  Friday, February 18, 2011 at 1:17 pm
Kc says:

well i cant seem to recharge at all not even calling up or online wtf??
Reply
Friday, February 18, 2011 at 2:14 pm
- Vodafone Blog says:
  
  Hi KC,
  
  MyVodafone is currently down at the moment, you should still be able to recharge by calling 1511. What’s the problem you’re experiencing when you call. I know they are trying to process this as quickly as possible as we have a backlog of rechargers to complete.
  
  AT
  Reply
  Friday, February 18, 2011 at 2:34 pm
  - Vodafone Blog says:
    
    Hi KC,
    
    Correction, i’ve been informed MyVodafone is back online, please try again.
    
    AT
    Reply
    Friday, February 18, 2011 at 2:35 pm
Kim says:

Hi,

I still can’t get through via phone as I have kids and can’t hold on forever. I have a prepaid voucher that was not processed correctly and the date of my credit is still due to expire tomorrow. What will happen if I can’t get onto someone to fix this before midnight tonight?

Kim
Reply
Friday, February 18, 2011 at 3:06 pm
- Vodafone Blog says:
  
  Hi Kim,
  
  There is an expected wait time as we are trying to clear the back log of rechargers, however, if you twitter our help team (@vodafoneau_help) they might be able to process it quicker, however please note they use the same systems as the call centre people.
  
  AT
  Reply
  Friday, February 18, 2011 at 3:22 pm
Steve says:

Why does it usually take so long to get hold of Vodafone Customer Service.

I really do tire of the 20, 30, 40 min waits since becoming a Vodafone client a few years ago.

The last time I called (I was double charged. Thanks Vodafone), about 2 months ago, the wait to speak to Customer Service was MORE THAN AN HOUR.

What type of “Customer Service” is it to, firstly, double charge, and then to make it far worse by forcing 30, 40, 50 60 mins wait to speak to Customer Service to fix it?

The fact is that Vodafone holds it clients in contempt. Obviously its NOT INTERESTED in small-time clients, perhaps going after business clients instead.

I’d urge everybody here to follow my lead and join the lawsuit against Vodafone. Alteratively, shop around.

Vodafone simply does not care about you, and are not afraid to show it.
Reply
Friday, February 18, 2011 at 3:14 pm
- Vodafone Blog says:
  
  Hey Steve,
  
  Sorry for the long wait, we do try to answer as many calls coming in as we can, did you know we have a twitter help team (@vodafoneau_help), can they assist you?
  
  AT
  Reply
  Friday, February 18, 2011 at 3:24 pm
baz says:

how much longer ??????
Reply
Friday, February 18, 2011 at 6:10 pm
Mel says:

And still no answer on all our lost minutes and $$$$$$…no I don’t tweet, I find it boring. I want answers here. Tried 1555 I have a life to live, so being on hold for the next couple of days is out. I have finally been able to recharge, but I have lost everything! whats the story???
Reply
Friday, February 18, 2011 at 6:32 pm
De says:

I like how you fix the problem and then i when i go to send a message it says i have insufficient funds. Then when i go and check my balance it says i have 77 dollars credit left. WTF. Fix one problem cause another. Cheers.
Reply
Friday, February 18, 2011 at 6:57 pm
ChrisF says:

I have already put my name down for the class action against vodafone…. not happy with service…
Reply
Friday, February 18, 2011 at 10:08 pm
Novy Heryanti says:

Dear Vodafone,

I’m in Indonesia now. I need to recharge my credit plan. I’ve been trying to register my credit card, but always failed. I received message : “You have exceeded the number of registrations for provided credit card number.
Can you help me and give the solution?
I really need to recharge my credit.
I’m waiting your answer and solution.
Rgds,
Novy
Reply
Sunday, February 20, 2011 at 8:59 pm
- Vodafone Blog says:
  
  Hi Novy,
  
  Are you still having troubles with your prepaid? our Twitter support (@vodafoneau_help) can assist?
  
  AT
  Reply
  Monday, February 21, 2011 at 10:36 am
Jonathan says:

Hi, i seem to be having the same problem with the user above regarding this error message: “You have exceeded the number of registrations for provided credit card number.” What can i do to solve this ? I am unable to recharge my credit via recharge voucher as well.
Reply
Monday, February 21, 2011 at 5:25 pm
- Vodafone Blog says:
  
  Hi Jonathan,
  
  You should be, just contact customer care and they should be able to assist you.
  
  AT
  Reply
  Tuesday, February 22, 2011 at 8:46 am
ken says:

vodafone is crap there still keep robbing me of my bonus bank dollars
Reply
Wednesday, February 23, 2011 at 4:08 am
- Vodafone Blog says:
  
  Hi Ken,
  
  If you contact our customer care team and explain to them your case, they might be able to help.
  
  AT
  Reply
  Wednesday, February 23, 2011 at 8:30 am
Audrie-kate says:

hey, um i brought 50 dollars credit and recharged and vodafone said it worked and i tired to make a call and its not letting me :S what do i do can you help? and i have no credit to call customer service and my service is being very bad. And i dont no how to update it…
Reply
Monday, February 28, 2011 at 1:32 pm
- Vodafone Blog says:
  
  Hi Audrie-kate,
  
  You should be able to call 1511, if this doesn’t work, right a message on your facebook discussion wall http://www.facebook.com/vodafoneau?v=app_2373072738&ref=ts and our customer care team will look into it to help you as quickly as they can.
  
  AT
  Reply
  Monday, February 28, 2011 at 1:38 pm
mallikarjuna says:

I have already put my name down for the class action against vodafone…. not happy with service
Reply
Tuesday, March 15, 2011 at 8:41 pm
Louisa says:

i like the vodafone service but my only problem is that i ring my mates on vodafone and i never use any v2v time i always have 200 mins free and i am trying to find out how to use it all… With Optus i was able to go into my account and put numbers in that where on the same service and that always gave me free time when i called then but with vodafone it never works for some reason.. how do i use my v2v time free?? do i have to pay for calls to 3 moblies??
Reply
Friday, August 5, 2011 at 10:10 pm
Brad form Perh says:

I am a 3 customer, and my son is a Vodafone customer. Both of us being long term and loyal customers of each netwok. My question: since 3 and Vodafone appear, now. to be the same organistion, I would like to know if it is possible for me to recharge my son’s Vodafone account using the 3 recharge facilities I am able to access?
My son has recently joined the Australian Regular Army (ARA) and is currently training at the Recruit Traing Centre (RTC) nerar Wagga Wagga. Understandably, he has limited (READ: none!) acess to facilities to be able to recharge his phone credit.

Is it possible for me to transfer, recharge in his name, or otherwise, through my 3 account to give him credit so he can call home, his mates, as well as banking etc?

If so, then could someone (preferrably associated with either 3 or Vodafone) though not necessary let me know how to do this? Any help would be greatly appreciated

Kind regards
Reply
Saturday, December 3, 2011 at 3:56 pm
james bartlett says:

i succesfully recharged with 30 dollars and made txts and calls but within 24 hours my credit was gone? did i spend it or is this due to the problem
Reply
Saturday, December 10, 2011 at 4:43 pm
- Andrew Tran says:
  
  Hi James,
  
  Thanks for your comment. Are still having this problem? if so, please post it on our Vodafone Community where our social media representatives can assist you further
  
  http://community.vodafone.com.au/t5/Prepaid/bd-p/prepaidbilling
  
  Cheers
  
  AT
  Reply
  Tuesday, December 13, 2011 at 8:22 am
Dean Ramz says:

I only recharged my broadband couple hours ago and it already sucked all my data. I havent been downloading anything. Right now i have no access to phone nor email. Is there any live support available?
I need customer service to look into my account and re credit the data that suddenly disappeared.
Reply
Sunday, February 19, 2012 at 6:51 am
Colin king says:

Tried again to pay for my service & still no response back just times out THIS ISSUE IS STIILL ONGOING. THIS IS THE LAST STRAW WITH YOUR INCOMPETENT SERVICE I WILL BE TAKING MY HARD EARNED MONEY ELSEWHERE FOR MY INTERNET SERVICE.
YOU ONLY SEEM TO CARE ABOUT CUSTOMERS ON CONTRACT THAT ARE LOCKED INTO YOUR PATHETIC SERVICE
HOPEFULLY MY MOBILE PHONE WILL STILL BE WORKING.
TIME TO LOOK FOR A NEW SERVICE PROVIDER ONE WHO CAN ACTUALLY PROVIDE A SERVICE
Reply
Monday, February 20, 2012 at 10:03 am
- Vodafone Australia says:
  
  Hi Colin,
  
  We’d certainly like to help you get this sorted out.
  
  The Help and Support team will be able to assist on the Community Forum with any questions you may have in regards to your mobile phone and Mobile Broadband service. If you’d like to post there then the team can definitely help in resolving the issue for you.
  
  Cheers,
  DA.
  Reply
  Monday, February 20, 2012 at 11:54 am
Yvana says:

Trying to recharge my phone with the $30 dollar infinate plan but its not recharging been trying allnight “Lara” is saying there’s technical problems? to try again later when will this be fixed.
waste of my bloody money just saying!
Reply
Thursday, March 8, 2012 at 10:52 pm
- Vodafone Australia says:
  
  Hi Yvana,
  
  Have you been able to recharge successfully yet? The team on the Community Forum will be happy to look into it for you and get you up and running.
  
  Cheers,
  DA.
  Reply
  Friday, March 9, 2012 at 8:27 am
Jason Connelly says:

If i run out of credit over my allowance for each re charge, can vodaphone allow me to continu with my email account only, dud to business, and personal area’s, I look forward to your anwser.

Kind regards

Jason Connelly
{Personal Details Removed}
sydney AUS
Reply
Tuesday, April 3, 2012 at 2:57 am
- Vodafone Australia says:
  
  Hey Jason,
  
  Our help and support team will be able to help you out with this if you post on our Vodafone Community.
  
  Thanks,
  Sarah.
  Reply
  Tuesday, April 3, 2012 at 9:15 am
Heather Swan says:

My internet wifi broadband will run out today and i cant put in my recharge voucher no to continue on the internet
Reply
Saturday, June 16, 2012 at 4:08 pm
- Vodafone Australia says:
  
  Hi Heather,
  
  I do apologise for the late reply to your post.
  
  Are you getting an error message when trying to enter your voucher number? The best place to get in touch with the Help and Support team is on our Community Forum, if you’d like to post there. The guys will be able to troubleshoot the issue and get you back up and running.
  
  Cheers,
  DA.
  Reply
  Monday, June 18, 2012 at 8:40 am
Elizabeth says:

i topped up lastnyt and this morning i get a text say that my data credt is only 10MB i have used my data credt yet and all of a sudden it low the hell is going on i want it back asap :’@
Reply
Thursday, June 21, 2012 at 6:33 pm
- Vodafone Australia says:
  
  Hi there Elizabeth,
  
  I’d definitely like to have a look into this for you. If you’d like to post your query in our Community using the link below, we’ll be able to assist you further!
  
  Community Forum
  
  Kind Regards,
  
  JJ.
  Reply
  Friday, June 22, 2012 at 8:19 am
G Owen says:

All I want is to convert temporary passwords for my 2 phone accounts to new ones using my computer for which I have an account number and password
Reply
Wednesday, July 4, 2012 at 3:31 pm
- Vodafone Australia says:
  
  Hi G Owen,
  
  Am I able to get a little clarification on exactly what you’d like to do? I’m having a little trouble understanding, however once you get back to me I’m sure I’ll be able to help you out.
  
  Kind Regards,
  
  JJ.
  Reply
  Thursday, July 5, 2012 at 8:10 am
clint skilton says:

I got the same credit I did last time and it didn’t even last long at all and the last time my credit lasted me way longer not very fair
Reply
Friday, July 13, 2012 at 1:39 am
- Vodafone Australia says:
  
  Hi Clint,
  
  If you there are any concerns or questions that you have with your recharge then the Help and Support guys on the Community Forum will certainly be able to assist.
  
  If you post over there the team will be able to help if you could just let them know what prepaid plan you are on and what recharge you are purchasing.
  
  Cheers,
  DA.
  Reply
  Friday, July 13, 2012 at 9:05 am
Kevin Slater says:

it is now the 21 st September 3;30am , i am wanting to know why i still cant access the internet, i rang a consultant yesterday and he rechargered my account with a voucher number i had , he also told me i wouldnt be able to use the net for 24 hours , that time is now up and im still unable to access the net , please let me know why this is
Reply
Friday, September 21, 2012 at 5:32 am
- Andrew Tran says:
  
  hi Kevin,
  
  Apologies for this, if you could post your question our Vodafone Community, our social representatives can try to assist you further
  Reply
  Friday, September 21, 2012 at 8:58 am
ram says:

still having problems with recharging.
Reply
Tuesday, October 16, 2012 at 7:41 pm
- Vodafone Australia says:
  
  Hi ram,
  
  There can be many factors that may be causing the inability to Recharge that you’re facing. We’d love nothing more than for you to be able to recharge and use your service as soon as possible so I recommend heading over to our Community Forum where the Help and Support Team will be more than happy to take a look into these issues with you.
  
  Thanks!
  Alana.
  Reply
  Thursday, October 18, 2012 at 7:44 am
sagar says:

40-50
Reply
Friday, October 19, 2012 at 12:45 am
sonia grierson says:

why can’t i recharge my vodafone myself always have to do a call center very frustrated your service,am in the processed to change carrier if it is happen again fix it.
Reply
Sunday, November 25, 2012 at 3:10 pm
- Vodafone Australia says:
  
  Hey Sonia,
  
  I really want to get our help and support team to take a look into this for you so that you to be able to recharge the way that you want to. It would be great if you could head over to the Vodafone Community and create a new post outlining the troubles that you are having with your recharges.
  
  Looking forward to hearing from you soon.
  
  Thanks,
  LM
  Reply
  Monday, November 26, 2012 at 8:10 am
Aly. X says:

Well unlike the rest of the bitching masses, I have never had a REAL problem with you guys, some tower maintenance here and there that should have been dealt with better, but I’ve had LESS problems with you then any other company. Keep up the good work
Reply
Friday, March 8, 2013 at 7:01 am

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