Samsung GALAXY Note – Android 4.0.4 Update | Vodafone Australia blog

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Posted by Kieran McIlwain on Monday, August 6, 2012

Brand Content Manager, Vodafone Australia

News

Samsung GALAXY Note – Android 4.0.4 Update

From 1:00pm, 7th August 2012 – Samsung will begin rolling out the Android Ice Cream Sandwich platform upgrade for GALAXY Note handsets sold by Vodafone in Australia.

The update is released in a staged process, which means not everybody can update at the same time.

This is a platform upgrade and will introduce a number of new features and enhancements. Some menu items have moved and the user interface has been refreshed.

For handsets sold by Vodafone, the update is available either via Firmware over-the-air (FOTA) or by synchronising with Samsung Kies.

Where to now?

Learn more

Click here to visit our Support Knowledgebase for full instructions on what’s included in this update and how to install it to your device.

 

Join the conversation

The Vodafone Community is a great place to get help from other customers and our Help & Support Team, or just share your favourite thing about the update.

Book in for a service

If you don’t feel comfortable installing the update yourself, our Service Centre can help. Find out how to book your device in for a service.

Give us a call

If you’d prefer to speak to us over the phone, our Technical Support Team is here to assist. View our contact details and current wait times.

 

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While most comments have been inline with our user terms, we’ve noticed several nasty comments that our moderators have had to delete.

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Recent Comments

50 Responses to “ Samsung GALAXY Note – Android 4.0.4 Update ”

  1. Bowlzee says:

    Does upgrading the device count towards my monthly data limit?

    Reply
    Monday, August 6, 2012 at 4:24 pm
    • Kieran McIlwain says:

      Hi Bowlzee, as outlined in the Support Article it will not count towards your monthly limit. If you are connected to any roaming network you’ll be charged at your applicable data rate.

      Reply
      Monday, August 6, 2012 at 4:27 pm
  2. Bowlzee says:

    Oops, Should have read the whole article! Thanks Kieran :)

    Reply
    Monday, August 6, 2012 at 4:30 pm
    • Kieran McIlwain says:

      Hi Bowlzee, no problem! Make sure you’re primed and ready to check for updates at 1:00PM tomorrow. Those first 10,000 spots go quickly!

      Reply
      Monday, August 6, 2012 at 4:35 pm
  3. Sam says:

    finally the update has arrived thanks Vodafone been waiting for it for a while now

    Reply
    Monday, August 6, 2012 at 4:39 pm
  4. Gary says:

    finger cross for Xperia S for the next one to come

    Reply
    Monday, August 6, 2012 at 8:26 pm
  5. G Hunt says:

    Hi Kieran….I am with a Vodafone sim, however, my note is un-branded bought outright from Harvey Norman. Will I be able to utilise this ICS update….thanks in advance.

    Reply
    Monday, August 6, 2012 at 10:06 pm
    • Jeff says:

      Hi Kieran..
      I am also a Harvey Norman purchaser… If you do allow us to download via Keis, is your Samsung and Vodafone update, tested by you both designed to work with a Vodafone sim and a HN un-branded purchased Galaxy Note?
      Thanks Jeff

      Reply
      Tuesday, August 7, 2012 at 8:51 am
      • Kieran McIlwain says:

        Hi Jeff and G Hunt, unfortunately we only have control over devices sold by Vodafone and our retail partners, and updates are allocated based on IMEI not SIM card. I’d recommend speaking with Samsung directly for details on how your device will be updated.

        Reply
        Tuesday, August 7, 2012 at 9:34 am
        • Jeff says:

          So after talking to Samsung Customer Support they say any fone brought from HARVEY NORMAN and which is then used on a Vodafone SIM Card will only be able to recieve that ICS update by their Vodafone account and this is what everyone would expect and that is why Samsung works with Vodafone to provide the update so that vendors like Harvey Norman should be included via the customers prefferred network provider like Vodafone.

          More importantly by what you say is true I suspect NO-ONE will ever purchase a SAMSUNG fone from HARVEY NORMAN ever again as they will never be able to update their fones.

          Well by rights this can’t be true and i would suggest that Samsung and Vodafone and maybe Harvey Norman if you are listening, sought this out pronto or Harvey Norman and Samsung are going to lose massive sales as a result. Especially as in a few weeks samsung will be introducing the new Tab Note 10.1 and the new Note 2 fone. I would expect no-one will purchase them from Harvey Norman if they have no future updates available to Jelly Bean. Who would purchase a Samsung fone from Harvey Norman if they are never able to update their fones even though they use Vodafone as a network provider.

          Can you please double check with Samsung/Vodafone and confirm your negative comment above….

          Thanks jeff

          Reply
          Tuesday, August 7, 2012 at 5:08 pm
          • Kieran McIlwain says:

            Hi Jeff, I can categorically confirm that the upgrade path is dependent on the firmware loaded into the phone and not the SIM card you’re currently using with it.

            As an example, we released the Ice Cream Sandwich update today but if you used a Vodafone handset with the SIM card from another provider you will still receive the update today. I will however raise your concerns with our counterparts at Samsung regarding the information supplied to you by their Customer Support team.

            Unfortunately as the handset you have is not Vodafone stock I have no further information regarding the upgrade pathway for your device. That’s not to say it won’t be upgraded at some point, just not in-line with other Vodafone GALAXY Notes. Harvey Norman may also be able to provide some further information for you on the upgrade pathway for the devices they sell.

            Tuesday, August 7, 2012 at 6:13 pm
          • Davo says:

            Phones sold outside any network carriers will be updated via air. I’m assuming that the person in Samsung call centre had no idea what he/she was talking about.

            Check the update on your phone. Usually, update for the unlocked phones come earlier than the one that are locked to a network

            Hope that helped :)

            Wednesday, August 8, 2012 at 7:33 pm
          • Jeff says:

            Thanks for the responses but neither are of any use. Harvey Norman says it should come over the air from Samsung usually before a network provider makes it available. Not in this case.
            Samsung call cenre refers me back to Vodafone. Vodafone refers me back to Samsung or Harvey Norman. Catch 22. In the end it seems that if you buy the fone outright from other than a network supplier then your on your own as far as future software upgrades are concerned.
            I would think this would make people very circumspect in the future of buying a Samsung mobile fone from Harvry Norman outright.

            Thursday, August 9, 2012 at 7:04 am
  6. nick says:

    Thanks Kieran, was waiting for this update for 4 months,but now ive got my hands on some tasty ics.

    Reply
    Tuesday, August 7, 2012 at 7:29 am
  7. gjh says:

    well done voda. unfortunately I’m on telstra – they haven’t even updated their update page in almost a month so still no word on when we may get ICS.

    Reply
    Tuesday, August 7, 2012 at 8:38 am
  8. sam says:

    how come my samsung galaxy note is not getting Android 4.0.4 ICS Update and i got my mobile from vodafone

    Reply
    Tuesday, August 7, 2012 at 9:45 am
    • Kieran McIlwain says:

      Hi Sam, the update isn’t available yet. Check back after 1:00PM AEST.

      Reply
      Tuesday, August 7, 2012 at 9:48 am
  9. sam says:

    so 1pm i can get the update and what are new stuff in ICS if i can know please

    Reply
    Tuesday, August 7, 2012 at 9:50 am
  10. Kyle says:

    Very excited for this update. Long awaited :-D

    Reply
    Tuesday, August 7, 2012 at 10:41 am
  11. Tom says:

    Wohoo! Downloading the update now. The phone will automatically pick up the update if you guys have auto-update turned on.

    Reply
    Tuesday, August 7, 2012 at 1:07 pm
  12. sam says:

    How come im not getting the update

    Reply
    Tuesday, August 7, 2012 at 3:42 pm
    • Ben says:

      I havent got the update yet either :(

      But as it says up the top “The update is released in a staged process, which means not everybody can update at the same time.”

      Hopefully it comes through soon. I’m so keen!

      Reply
      Tuesday, August 7, 2012 at 5:35 pm
  13. sam says:

    Jeff i got my note from vodafone and i dont get the update

    Reply
    Tuesday, August 7, 2012 at 5:27 pm
  14. yeng says:

    I just finished updating my note to ics 4.0.4. Pop up play like the one in galaxy s3 is supposed to be included on this update for the note…..but can’t seem to find it..

    Reply
    Tuesday, August 7, 2012 at 7:03 pm
    • Kieran McIlwain says:

      Hi yeng, that feature was not listed by Samsung in the change-log they supplied to us. I don’t have any further info on Pop-up Play for GALAXY Note, perhaps Samsung would be able to provide some more guidance?

      Reply
      Wednesday, August 8, 2012 at 9:22 am
  15. sam says:

    Hi Kieran, i would like to know would i get the update on my galaxy note as i have purchased my handset from crazy johns and Vodafone provides the network for them

    Reply
    Tuesday, August 7, 2012 at 7:55 pm
    • Kieran McIlwain says:

      Hi sam, if your device is Vodafone stock (our logo in the start-up and shut-down logo) you will be eligible for the update in this release.

      Reply
      Wednesday, August 8, 2012 at 9:23 am
  16. GeorgeSC says:

    I got lucky and had it updated one hour over 1pm
    very smooth, congrats
    now, could you advice if the note would be at some point upgraded to Jelly Bean????

    Note’s “brothers” are already starting to move to JB
    Cheers

    Reply
    Tuesday, August 7, 2012 at 9:08 pm
    • Kieran McIlwain says:

      Hi GeorgeSC, at this stage the only devices confirmed from Samsung to be receiving Jelly Bean are the GALAXY Nexus and Nexus S. I’m afraid you can’t trust rumours!

      Reply
      Wednesday, August 8, 2012 at 9:23 am
  17. bob says:

    Hey Kieran, my galaxy note says there is no update available to upgrade to ice cream sandwich. I tried through Kies on the computer but still no luck. I really want this update for I anticipated its coming for a long time. A quick reply would be nice.
    Thanks in advance.

    Reply
    Tuesday, August 7, 2012 at 9:35 pm
    • Kieran McIlwain says:

      Hi bob, if you have a quick check of the article you’ll note that I’ve stated that “the update is released in a staged process, which means not everybody can update at the same time”. The Support Article has more information on the specific roll-out schedule. Try again after 1:00PM today.

      Reply
      Wednesday, August 8, 2012 at 9:25 am
  18. sam pedere says:

    nothing really to be amaze with it took how many months to roll out the ics then u only get few features from the real ics still does look like gingerbread/ics only the setting and taskbar the application format is still the same not like the ics on other phones.. come on samsung and google. thats why u are second as always no wonder why apple is number one.. i have same phones and im just shock how the crazy rollout take few months and u just see nothing amazing.

    Reply
    Tuesday, August 7, 2012 at 10:10 pm
  19. kyle says:

    Can anyone confirm if this update wipes user data?

    Reply
    Wednesday, August 8, 2012 at 7:21 am
    • Robert says:

      All my data, sms, email and calendar settings seem intact after the update

      Reply
      Wednesday, August 8, 2012 at 8:10 am
    • George SC says:

      seems like not, I kept everything including apps

      Reply
      Wednesday, August 8, 2012 at 9:23 am
    • Kieran McIlwain says:

      Hi kyle, the FOTA upgrade should not clear data however we recommend backing up anything important just in case.

      Reply
      Wednesday, August 8, 2012 at 9:28 am
    • Kyle says:

      Thanks everyone,

      Update went smoothly. Just had to re-add my apps and widgets, but no big deal.

      Only had a minor issue where camera and gallery would freeze and crash. But after a few reboots it seems to be working fine now

      Reply
      Wednesday, August 8, 2012 at 2:04 pm
  20. sam says:

    i still did not get the update

    Reply
    Wednesday, August 8, 2012 at 9:39 am
  21. Belle Aruta says:

    Hi guys….

    thats good to hear the update is now available… but unfortunately i had mine from TRANSACT. :( does anyone know if there will be any possibility that I can get the update sooner or later?

    Thanks alot.

    Reply
    Wednesday, August 8, 2012 at 3:24 pm
  22. Fuggtoe says:

    Hi Kieran, I gave noticed the absence of premium suite after update. Care to comment? Does any body else have this issue? Can’t find s note, my story, or the asshole bird for angry birds space…

    Reply
    Friday, August 10, 2012 at 12:17 pm
    • Kieran McIlwain says:

      Hi Fuggtoe, should definitely be there. Seems there’s an existing discussion happening over at the Vodafone Community regarding this.

      Reply
      Friday, August 10, 2012 at 2:01 pm
  23. Ben says:

    hi

    I still have not got the update but my brother has and were on the same contract. My phone doesn’t say Vodafone when I turn it on like his. I got it through vodafone through exact time as my brother…should I go in store to find out what’s up or just keep trying?? Cheers

    Reply
    Friday, August 10, 2012 at 3:40 pm
    • Kieran McIlwain says:

      Hi Ben, if your device does not show a Vodafone start-up logo then it is not loaded with our firmware and may not be eligible for upgrade at the same time as other devices. We’ll need to do some more investigation with you to understand what’s happened. If you could post a thread in the Vodafone Community our Help & Support Team will be along to assist you further.

      Reply
      Monday, August 13, 2012 at 9:17 am
  24. paeez says:

    hi i update my galaxy note from 2.3.6 to 4.0.4 but now requste network lock control key. i give this code 71590683 but donot unlock my network and i can not use my phone to calling
    help me please

    Reply
    Monday, August 13, 2012 at 6:47 am
    • Vodafone Australia says:

      Hi paeez,

      It sounds like your GALAXY Note is asking for its unlock code – are you using a non-Vodafone SIM card in the Note? You may need to unlock it before you can use a non-Vodafone SIM in it.

      The good news is this is easy to do! Just pop your IMEI number into our unlocking page here: https://unlock.vodafone.com.au/voila/handsetunlock/self-service.html?method=selectService and follow the instructions to unlock your device.

      If you have any questions about unlocking the device, or you run into any difficulties, our Help and Support Team can assist – just post in our Community here: http://community.vodafone.com.au/t5/Android-Phones-and-Tablets/bd-p/iphonedroid so we can help.

      Thanks,
      Kirsty.

      Reply
      Monday, August 13, 2012 at 10:02 am
      • paeez says:

        hi
        i did that and get this code 71590683 and inter this code but did not unlock my phone.

        Reply
        Tuesday, August 14, 2012 at 2:52 am
        • Vodafone Australia says:

          Hi paeez,

          I’d love to work with you to resolve the issues you’re having unlocking your Note – would you please post in our Community here http://community.vodafone.com.au/t5/Android-Phones-and-Tablets/bd-p/iphonedroid and the Help and Support Team will be happy to assist.

          Thanks,
          Kirsty.

          Reply
          Tuesday, August 14, 2012 at 1:30 pm
  25. fuggtoe says:

    Missing pop up play in the stock video player, and quick launch apps from lock screen. Had to download my story and s-note( which should be included with the update) i feel jipped…any one else have this problem or is it just the update i got?

    Reply
    Monday, August 13, 2012 at 12:58 pm
  26. Henry says:

    Hi Kieran,

    I have a Crazy John Samsung Galaxy S2? Is it a vodafone stock? Can I get 4.0.4 update?

    Thanks

    Reply
    Friday, September 28, 2012 at 12:51 pm
    • Kieran McIlwain says:

      Hi Henry, if your phone features the Vodafone start-up animation it’s definitely part of our stock. At this stage Samsung have not submitted the 4.0.4 update to us for testing, but if they do I’ll share the news in the Weekly Wraps.

      Reply
      Friday, September 28, 2012 at 1:24 pm