Samsung GALAXY S II – Android 4.0.3 Update

An initial group of devices are selected at random and offered the update. This lasts for 3 days, Samsung use this process to ensure the update is being released succesfully and that the servers are delivering the update properly.

After those 3 days the update is available to all users when doing a manual check for updates, but once 10% of devices have received the update access is stopped for the remainder of the day. This is to ensure servers aren’t overloaded and that those who get the update receive it succesfully.

After 10 days (that’s 10% per day) everyone has had access and the update is available freely to everyone to download.

It’s around 14 days from the initial release before every device will see the update as available.

Please see the table below for specific details on the roll out:

Day 1-3: 10,000 users will receive a notification to advise the software is available. The roll out will be monitored to ensure that server performance is maintained.
Day 4-13: The software will be made available to all users, however it is only available up to a maximum download volume representing 10% of the total installed userbase per day
Day 14 onwards: The update is broadly available to all users via either Kies or FOTA

From 12:00 (midday) today, 2nd May 2012 – Samsung will began rolling out the Android 4.0.3 “Ice Cream Sandwich” update for the GALAXY S II handset.

This is a platform upgrade and will change the way you experience and interact with your device. For more information about the interface changes introduced in this update, please contact Samsung Customer Care on 1300 362 603 or via any of the methods listed on here on their website.

What’s included in the update?

Android 4.0 “Ice Cream Sandwich” introduces a many new fetures, bug fixes and enhancements, including:

Speed and performance enhancements
Folders of your favourite apps right on your homescreen
Improved keyboard input and error correction
Face Unlock – unlock your phone with a smile
Data Usage Meter
Improved voice detection including voice typing
Enhanced multitasking interface
Resizable homescreen widgets

Things to do before you upgrade your software

Ensure your device is fully charged before attempting to upgrade.
Remember to back up any important information prior to the performing the upgrade

How do I install the update? (For Vodafone-branded Devices)

This update is available using either Samsung’s Firmware Over-the-Air (FOTA) update platform or the Samsung Kies PC companion software. This means you have the choice of not using a PC to perform the update.

Updating via FOTA

You can check for updates by navigating on your phone to Settings > About Phone > Software Update > Check for Update

The update is available free of charge, and should you choose to download it using 3G data within Australia and while using a Vodafone SIM card, the data will not be deducted from your monthly allowance.
If you update your device while on any roaming network, or you use a non-Vodafone AU SIM card, you will be charged at your applicable data rate.
A full PDF guide for performing the upgrade is available by clicking on this link.
The update is approximately 225MB in size when completed via FOTA

Updating via Samsung Kies

Before getting under way, please ensure you have downloaded and installed the latest version of Samsung Kies

The update is available free of charge, however you will need an internet connection on your PC to download and install both Kies and the update itself.
Please plug your phone directly into your computer via USB and not via a USB hub or repeater.
The update is approximately 1050MB in size when completed via Kies
A full PDF guide for performing the back up, software upgrade, and data restoration process is available by clicking on this link.

What are the technical details?

Android Version:	4.0.3
Baseband Version:	I9100TDULP4
Kernel Version:	3.0.15-I9100TDULP9-CL422302 dpi@DELL149 #3
Build Number:	IML74K.DULP9
PDA:	I9100TDULP9
PHONE:	I9100TDULP4
CSC:	I9100TVAULP7

How do I install the update? (For 3-branded Devices)

For devices sold by 3 (regardless of the SIM card currently being used) the update is only available using the Samsung Kies PC companion software. This means you will require a PC to perform the update.

Updating via Samsung Kies

Before getting under way, please ensure you have downloaded and installed the latest version of Samsung Kies

The update is available free of charge, however you will need an internet connection on your PC to download and install both Kies and the update itself.
Please plug your phone directly into your computer via USB and not via a USB hub or repeater.
The update is approximately 1040MB in size when completed via Kies
A full PDF guide for performing the back up, software upgrade, and data restoration process is available by clicking on this link.

What are the technical details?

Android Version:	4.0.3
Baseband Version:	I9100TDULP4
Kernel Version:	3.0.15-I9100TDULP9-CL422302 dpi@DELL 149 #3
Build Number:	IML74K.DULP9
PDA:	I9100TDULP9
PHONE:	I9100TDULP4
CSC:	I9100THUTLP7

If you need technical support

Our Technical Support teams are here to help should you experience any problems or do not feel comfortable in performing the update yourself.

They can be reached by calling 1555 from your Vodafone handset (or 1300 650 410 from any other line) or by posting on our Community Forums.

Important note: Please read before commenting.

We’re all about creating a safe, comfortable online community where everybody is treated with respect as outlined in our Vodafone social media user terms.

While most comments have been inline with our user terms, we’ve noticed several nasty comments that our moderators have had to delete.

Please note that any comments breaching our user terms will be deleted and repeat offenders will be blocked, as this is an all ages blog.

Recent Comments

299 Responses to “ Samsung GALAXY S II – Android 4.0.3 Update ”

Samiual says:

Thanks Kieran For Good News…

Thank you Very Much…. I am very Happy to Read this….
Reply
Tuesday, May 1, 2012 at 12:59 pm
GalaxySII devotee says:

Kieran, Thanks for the update
Yay!!!
Good news comes to those who wait.
Reply
Tuesday, May 1, 2012 at 1:01 pm
Damitha says:

Hi Kieran,
Thanks alot for your day to day update waiting till tomorrow to update I will give you the feed back.Hope everything should be fine
Reply
Tuesday, May 1, 2012 at 1:15 pm
- Damitha says:
  
  Thanks Kieran and the team for the ICS update
  Reply
  Wednesday, May 2, 2012 at 3:03 pm
Percy says:

“Unwrap something sweet for your Samsung GALAXY S II”
– Kieran McIlwain
Well said Kieran…finally there is answer to all those questions…thank you.

Could you please explain rolling out procedure? I mean can I upgrade the phone @12PM tomorrow? or Samsung takes a while to deliver the update to every handset?
Reply
Tuesday, May 1, 2012 at 1:15 pm
- Kieran McIlwain says:
  
  Hi Percy, the update should be immediately available via Kies but may be released progressively via FOTA.
  Reply
  Tuesday, May 1, 2012 at 1:22 pm
  - Jack says:
    
    it doesn’t show up on my devices and KIES so far.
    Reply
    Tuesday, May 1, 2012 at 1:26 pm
    - Brett says:
      
      because it’s not available till 12pm >tomorrow< being the 2nd
      Reply
      Tuesday, May 1, 2012 at 1:46 pm
      - Derek says:
        
        Just browsing through the comments here, I notice a lot of negative feedbacks regarding the update. In contrast though, it has been a pleasure experience with Vodafone for me.
        
        I’ve pre-ordered my Galaxy S2 last year since then, I absolutely had zero problems with the phone. I’ve rooted my phone and taken advantage of that aspect as well.
        
        Then, on 2nd of May, I’ve updated to ICS at 2pm right at the buzzer via Kies. The download took a while as I have slow Internet connection, however the upgrade was seamless.
        
        ICS has now rejuvenated my phone, it runs silky smooth, and as I’ve installed Apex Launcher, it looks the part as well.
        
        Thank you Samsung and Vodafone! It has been a quite an experience, and I must say, this has been the best phone I’ve EVER owned.
        
        I was planning to upgrade to Galaxy S3 once it comes out, but I’m going to hold on to my S2 for one more year, all thanks to this new update.
        
        Thank you very much!! I’ll see you again when S4 comes out!!
        
        Thursday, May 3, 2012 at 8:45 pm
      - alikhan says:
        
        didnt find much diffrent in 2.3.5 and 4.0.3 .. i thought its going to look and work like galaxy nexus . but nothing great ,only few options change .
        
        Friday, May 4, 2012 at 12:57 am
  - Percy says:
    
    Thanks Kieran,
    
    I guess I am bringing my laptop to work tomorrow. Can’t delay a second longer…lol
    
    Thanks for all ur help.
    
    Cheers,
    Reply
    Tuesday, May 1, 2012 at 2:55 pm
  - Yang says:
    
    Thanks Kieran, You did a great job!!! This blog is a useful tool with your input.
    Reply
    Tuesday, May 1, 2012 at 3:21 pm
  - eddie says:
    
    Is there a problem with Kies, it has been trying to connect to my phone for the last 30 minutes, changed usb plugs etc and nothing. I have never seen such a bad program like Kies, it really should be scrapped
    Reply
    Wednesday, May 2, 2012 at 2:04 pm
    - Greg Sampson says:
      
      I’ve just downloaded and my phone is being updated.
      It took nearly 1 hours to download the file via Kies!
      Reply
      Wednesday, May 2, 2012 at 4:52 pm
Nick says:

finally wait is over…phewwwwww.. thanks a lot. is there any difference between updating via Kies and FOTA? because the size of update form Kies is 1050 MB and FOTA is only 225 MB.
Reply
Tuesday, May 1, 2012 at 1:16 pm
- Kieran McIlwain says:
  
  Hi Nick, the FOTA Update only updates those files that have changed. Updating via Kies reflashes the entire phone, so the entire OS must be downloaded.
  Reply
  Tuesday, May 1, 2012 at 1:20 pm
  - Arthur says:
    
    Thanks Keiran,
    
    That is useful to know.
    Reply
    Tuesday, May 1, 2012 at 1:29 pm
LawStudent says:

Good to hear Kieran,
Is there any downside at all for doing the FOTA update (other than that it takes longer over a 3G connection than through a PC), perhaps a total reflash through KIES is better for the phone, reduces the chances of a software error?
and have you any idea on how long a FOTA update would take? I know that it depends on how strong your 3G connection is, but perhaps a rough time based on VF’s average 3G speeds?
Also does anyone else on here have trouble connecting their S2 to Kies on a mac?
Reply
Tuesday, May 1, 2012 at 1:25 pm
- Mr.nice says:
  
  Yea i have some problems with kies on mac but its okat replug a few times until it connects, cant wait for tommorow for the update but sad to because S3 comes out soon and i just got s2 but buy the looks of it s3 not way better than s2 just some randoms, camra and proc.
  Reply
  Tuesday, May 1, 2012 at 1:52 pm
- Kieran McIlwain says:
  
  Hi LawStudent, no real downside but you’re right that Kies performs a full-flash of the phone. A rough time is tough to give, as everybody’s experience will differ. The file size is provided – your best bet would be to perform a speedtest and work backwards from there!
  Reply
  Tuesday, May 1, 2012 at 1:56 pm
Tu says:

finally, here we go !
Reply
Tuesday, May 1, 2012 at 1:26 pm
Ramin says:

Hi Kieran,

Thanks mate for the great news. This blog has been very useful and I liked it a lot.
Reply
Tuesday, May 1, 2012 at 1:31 pm
Yang says:

Hi Kieran,

Is the update available via Kies now? I tried in Kies few minutes ago and it still did not show up.
Reply
Tuesday, May 1, 2012 at 1:38 pm
- Brett says:
  
  Again to quote the First line in the post “From 12:00 (midday) tomorrow, 2nd May 2012″
  Reply
  Tuesday, May 1, 2012 at 1:48 pm
Ian says:

Hi there,

Quick question. When updating via FOTA will any data on my phone be deleted? Therefore, is it necessary to back up all data?

Cheers
Reply
Tuesday, May 1, 2012 at 2:19 pm
- Kieran McIlwain says:
  
  Hi Ian, no data should be lost but I always say it’s better to be safe than sorry. Having lost important photos before myself, my personal recommendation is to do the back-up before performing the upgrade just to be sure
  Reply
  Tuesday, May 1, 2012 at 3:43 pm
  - Vaseline says:
    
    Hey Kieran,
    Thanks so much
    
    How about updating via Kies? Does it remove all the data?
    I’m not sure what the term ‘flashing’ is…
    
    Cheers!
    Reply
    Tuesday, May 1, 2012 at 7:59 pm
    - Vaseline says:
      
      Don’t worry, reading the KIES update pdf now. ^_^
      Reply
      Tuesday, May 1, 2012 at 8:02 pm
Will says:

So expect some servers crashing from the load starting “From 12:00 (midday) tomorrow, 2nd May 2012″
Reply
Tuesday, May 1, 2012 at 2:36 pm
Joshua says:

hi hi,

How much will the update cost and if its possible can i get it added to my monthly bill instead of going to a voda store to pay for it. The guy at vodafone where i live said he will update it for me tomorrow for $50 but i’d rather it be taken out as repayments as i cant afford $50 lump sum.

how do i set up software payment pls?
Reply
Tuesday, May 1, 2012 at 2:39 pm
- Alex says:
  
  Hey Josh this is a free update, if someone is telling you to pay for it i would be suspicous especially if they are actually from a vodafone store. Best contact customer care, or maybe Kieran can point you in the right direction.
  To update from your actual Galaxy S2 the best way to go would be to go to ‘Settings’ then “About phone” and then ‘Software update’. *Mentioned in the Release above*
  
  As for Kies i am not personally sure of the update procedure, but again *Mentioned in the release above*
  Reply
  Tuesday, May 1, 2012 at 3:25 pm
  - Kieran McIlwain says:
    
    Hi Alex and Josh, that’s correct. As mentioned in the post above this is a free update (although you may attract usage charges dependant on how you physically download the update). If you have any further queries I’d recommend posting a thread in our Community Forums where our Help & Support team can assist further: http://community.vodafone.com.au/t5/iPhone-and-Android/bd-p/iphonedroid
    Reply
    Tuesday, May 1, 2012 at 3:37 pm
Stewart Maloney says:

Hi Kieran,

Just want to say thank you because in life people tend to be negative in these forums, particularily somepeople which don’t need to be mentioned have really made some nasty threats….

I appreciate the update and the feedback along the way.

Keep up the good work,
Reply
Tuesday, May 1, 2012 at 2:45 pm
Ken says:

Thanks,

That’s great news can’t wait
Reply
Tuesday, May 1, 2012 at 4:28 pm
Keera says:

about time! got something to wait for tomorrow afternoon now hahhaa
Reply
Tuesday, May 1, 2012 at 4:28 pm
Chris says:

Hi if i start the update while my phone is on silent, when the phone is turning on after updating will stay silent at all times as i will be doing this at my workplace.
Reply
Tuesday, May 1, 2012 at 4:43 pm
vbguy says:

FINALLY >_< still got to wait until tomorrow though D:

I'd rather vodafone release the update, i.e. make it live, and THEN announce it's out rather than having us wait some more. it's excruciating!! Think about it next time!

Cheers for the update though
Reply
Tuesday, May 1, 2012 at 4:51 pm
- travla says:
  
  vbguy, you sound ungrateful, focus on the positives, like our Telco Service Provider is willing to communicate with us at major steps along the way.
  Reply
  Wednesday, May 2, 2012 at 11:05 pm
Balreddy says:

Hi Kieran,

I think this is the most terrible thing I’ve ever faced. Been waiting for almost 4 months to see ICS on my SGS2, and complaining.
The terrible thing is it is finally available tomorrow by midday, unfortunately tomorrow I am going to India and I will be in flight by that time.
my Question is Can I update it while on Roaming in India and how much does it cost.
I hope you answer my question today.
Thanks.
Reply
Tuesday, May 1, 2012 at 4:57 pm
- Anurag Bhatnager says:
  
  LOL tough luck…delay your flight, I’m sure it’s worth it….
  Reply
  Tuesday, May 1, 2012 at 5:41 pm
- Tom Jones says:
  
  Find a wifi hotspot in India and then update. There is definitely wifi in Indian airports for free, I know Mumbai and Delhi have them anyway….
  Reply
  Tuesday, May 1, 2012 at 5:59 pm
  - Balreddy says:
    
    Thanks for the LOLs and suggestions, yaa its tough luck, but i have the easy way to upgrade to 4.0.4 but samsung told me that I could try using Kies PC in india
    Reply
    Tuesday, May 1, 2012 at 6:25 pm
    - Percy says:
      
      That’s the best way to do it mate… I wouldn’t update the firmware over a public network on my phone…go home see your family and get straight on ur phone…
      Reply
      Wednesday, May 2, 2012 at 9:44 am
ezekiel says:

Thank you vodafone for working hard. after a long time of waiting finally vodafone sgs2 have ICS!
Reply
Tuesday, May 1, 2012 at 8:12 pm
daniel says:

Hey kieran will this update be coming for australia?
Reply
Tuesday, May 1, 2012 at 8:24 pm
- Mike says:
  
  you dont say?
  Reply
  Tuesday, May 1, 2012 at 10:30 pm
Alan says:

Hi Kieran. Will this update change the menu to the same as the Samsung Nexus. If i don’t like it can i rollback to the earlier version.
Reply
Tuesday, May 1, 2012 at 9:19 pm
les says:

Is it possible to downlaod this update FOTA using wifi and not 3G? This way, MB usage will be saved
Reply
Tuesday, May 1, 2012 at 9:32 pm
- Percy says:
  
  If you are on Vodafone network then it will not consume ur MB. however anyother network you are better off on Wifi..
  Reply
  Tuesday, May 1, 2012 at 10:04 pm
daniel says:

Kieran! just wondering also i have a mac, and i cant connect my phone too it for some weird reason it says its unsupported? so what am i going to be able to do if i cant connect it to my laptop?
Reply
Tuesday, May 1, 2012 at 9:38 pm
- Percy says:
  
  simply use FOTA mate.. or use a friend’s pc…
  Reply
  Tuesday, May 1, 2012 at 10:03 pm
  - john says:
    
    Yeah but fota is not the whole thing?
    can i do kies update through the browser? like putting the 193.32 something like that?
    Reply
    Wednesday, May 2, 2012 at 1:49 pm
TGV says:

Credit where credit is due … TIO action averted!

Well done to the team at VHA, kudos for using the “3″ logo on the main blog page, nice to see that VHA remember that “3 Mobile ” is a brand they own and operate and have many loyal and valuable customers remaining on that network (3GIS) and billing purposes.

As for the update to ICS, I can confirm (via a private email I received from Kieran) that GSM Only mode has been restored and that the handset when searching for networks will allow access to “3 2G” and “Roaming 2G” inside the 3GIS (Three Mobile / 3 / 3 AUS) broadband zone (which is what 3 Mobile customers are allowed to do as they have access to those networks).

Now that this has sorted out, the next “issue” lol is what happens to “Roaming 3G/2G” access after August 31 2012 …

we only have info from Telstra as to what will happen to 3GIS network but nothing from VHA or Telstra about what happens to “Roaming” access, other than VHA stating via Planet 3 and three.com.au website that Three Mobile customer across Australia will receive access to “Vodafone 3G/2G” which is replacing “3 2G” during March through June 2012.

I know that this is not Kierans area of expertise, however it would be nice to know what is going to happen.

Regards
TGV
Reply
Tuesday, May 1, 2012 at 11:41 pm
John says:

Finally.
Reply
Wednesday, May 2, 2012 at 12:00 am
Jack says:

nothing happened yet. mark the time I post out this comment
Reply
Wednesday, May 2, 2012 at 12:40 am
- LawStudent says:
  
  yea its 12 noon, not 12 midnight, as mentioned in the post.
  Reply
  Wednesday, May 2, 2012 at 1:40 am
Cyberspider says:

Does the Vodafone update still contain Swype? If not are we meant to download it from beta.swype.com to retain this advanced keyboard functionality?
Reply
Wednesday, May 2, 2012 at 12:54 am
- Percy says:
  
  I don’t think vodafone can have additional functions that was removed from the Samsung firmware… everyother S2 with ICS is using the beta and most likely we’ll have to do the same
  Reply
  Wednesday, May 2, 2012 at 9:45 am
  - Kieran McIlwain says:
    
    Hi Percy and Cyberspider, this is correct. Some features of Swype are not supported in Android 4.0 so it has to be removed. A beta is available online, but it’s just that – a beta. I’m afraid it’s not quite ready for prime-time or inclusion with production software but I’m looking forward to seeing it back there in a future update!
    Reply
    Wednesday, May 2, 2012 at 9:58 am
    - Adrian says:
      
      I have Swype or am I missing something?
      Reply
      Wednesday, May 2, 2012 at 7:41 pm
      - Robert says:
        
        Me 2, ave swype that is
        
        Wednesday, May 2, 2012 at 8:28 pm
Benson says:

Finally! Finally it’s our turn now. I have been so looking forward to this upgrade. Thanks, Voda.
Reply
Wednesday, May 2, 2012 at 6:05 am
Anthony says:

Good to hear! Thanks for the updates these past weeks Kieran too. I assume the FOTA update will count against download quote with Vodafone branded phone using Crazy John’s SIM Card?
Reply
Wednesday, May 2, 2012 at 10:36 am
Glenn says:

I’m jealous – my wife has Galaxy S II and will get the update today, but me with my Evo 3D has to wait…..
Reply
Wednesday, May 2, 2012 at 10:40 am
- Percy says:
  
  it’s still better then seing all your friends at work having ICS on SGS2 and u r the only who does not have it…lol
  
  but it’ll be over sooon for me…
  
  Reply
  Wednesday, May 2, 2012 at 10:42 am
Tu says:

cant do anything but waiting mate!
Thanks Vodafone for this update.
Reply
Wednesday, May 2, 2012 at 11:08 am
Bearig says:

It’s a good news. Just wondering, when will the update for Sensation XE be rolling out?
Reply
Wednesday, May 2, 2012 at 11:10 am
kevin says:

Hope the system can scope with the huge demand download and not crash at 12:00. I am so excited….. and am waiting to the G time
Reply
Wednesday, May 2, 2012 at 11:18 am
- Will says:
  
  Crashed… As expected.
  Reply
  Wednesday, May 2, 2012 at 12:38 pm
Will says:

Hi Kieran,

Just wondering if one update process is better than the other?
Is OTA better than Kies?
I would like to keep my data on the phone but would it be better for the phone if I do a complete flash?

Cheers
Reply
Wednesday, May 2, 2012 at 11:38 am
Joseph says:

3 mins to go
Reply
Wednesday, May 2, 2012 at 12:00 pm
- Damitha says:
  
  Nothing yet guys whats happening
  Reply
  Wednesday, May 2, 2012 at 12:03 pm
  - Tu says:
    
    same question?
    Reply
    Wednesday, May 2, 2012 at 12:07 pm
  - Ovi says:
    
    This comment has been removed by a moderator for not following Vodafone’s Social Media User Terms. Please feel free to read over these guidelines and re-submit your comment with them in mind.
    Reply
    Wednesday, May 2, 2012 at 12:17 pm
  - Damitha says:
    
    I have updated to ICS 4.0.3 it was completed at this point i am looking what changes looks ok
    Reply
    Wednesday, May 2, 2012 at 1:40 pm
- Joseph says:
  
  and the blog site was down I guess.
  Reply
  Wednesday, May 2, 2012 at 12:23 pm
- Joseph says:
  
  I am upgrading now via Kies ^^
  Reply
  Wednesday, May 2, 2012 at 12:53 pm
April says:

Hey, just wondering when this update will available for the HTC Desire HD?

Thanks
Reply
Wednesday, May 2, 2012 at 12:06 pm
- Kieran McIlwain says:
  
  Hi April, HTC haven’t communicated their plans regarding ICS for the Desire HD other than that it is coming “later this year”. As soon as we have more news to share on it we’ll update the blog, so keep an eye on here or register for SMS alerts at http://bit.ly/VFics
  Reply
  Wednesday, May 2, 2012 at 1:52 pm
Greg says:

This is a joke, not only does vodafone have a poor network they also set deadlines they can’t keep.

I am definitely switching over to T elstra when my contract expires.

Oh and I was not able to submit this comment multiple times due to a Database Error.
Reply
Wednesday, May 2, 2012 at 12:22 pm
- Kieran McIlwain says:
  
  Hi Greg, I’m afraid that we don’t actually control the roll-out of this update (in this case it’s Samsung). Many users are already enjoying the benefits of the update, but keep in mind that we only communicated that roll out would begin from 12PM.
  
  By its very definition, a roll out means not everyone will get it at the same time. It’s also worth noting that the FOTA/Kies update is the same regardless of the carrier you choose (as it all gets routed through Samsung’s systems). I hope you’re able to get your hands on the update soon!
  Reply
  Wednesday, May 2, 2012 at 1:52 pm
  - TGV says:
    
    This comment has been removed by a moderator for not following Vodafone’s Social Media User Terms. Please feel free to read over these guidelines and re-submit your comment with them in mind.
    Reply
    Thursday, May 3, 2012 at 11:49 am
Seb says:

2nd of may 12:20pm, no update.
Reply
Wednesday, May 2, 2012 at 12:28 pm
dharm says:

hi any got ics yet? been trying for last min keep saying no updtes avaible
Reply
Wednesday, May 2, 2012 at 12:46 pm
barto says:

Upgraded mine… the phone still works… like it did before the upgrade… my life has not changed one bit
Reply
Wednesday, May 2, 2012 at 12:54 pm
Ben says:

This became available for a FOTA scan shortly after 12:00, but the network connection kept dropping it. Now when I scan, I can’t find it. Has it been hidden again?
Reply
Wednesday, May 2, 2012 at 1:20 pm
Evan says:

My phone has not been able to find the update, over the air or on kies. I have had alot of trouble getting this page to load. Are there technical difficulties occurring?
Reply
Wednesday, May 2, 2012 at 1:24 pm
- Tex Mex says:
  
  Same here nothing via FOTA
  Reply
  Wednesday, May 2, 2012 at 1:58 pm
- Damitha says:
  
  Connect to Kies and do it should be able to get update mate
  Reply
  Wednesday, May 2, 2012 at 1:58 pm
sepul says:

1:59 pm 2nd May
still no update available.why??
Reply
Wednesday, May 2, 2012 at 1:58 pm
- Damitha says:
  
  Try restart your computer and connect to kies you should be OK mate
  Reply
  Wednesday, May 2, 2012 at 2:00 pm
  - Tex Mex says:
    
    The one via keys wipes the phone the FOTA method does not.
    Reply
    Wednesday, May 2, 2012 at 2:02 pm
    - planetshaker says:
      
      My phone was not wiped as I did a backup before the update.
      Reply
      Wednesday, May 2, 2012 at 11:30 pm
Andrew says:

I have finally downlaoded the update, but my handset is stuck on Installing applications for the past 10mins and the bar is not progressing, Any advice
Reply
Wednesday, May 2, 2012 at 2:01 pm
- Damitha says:
  
  Are you connect to Kies through PC
  Reply
  Wednesday, May 2, 2012 at 2:07 pm
  - Andrew says:
    
    I did it FOTA
    Reply
    Wednesday, May 2, 2012 at 2:12 pm
    - Damitha says:
      
      If you can do it through Kies that’s much better and i done it no worries mate
      Reply
      Wednesday, May 2, 2012 at 2:29 pm
      - Andrew says:
        
        But I didn’t want to lose any data, thats why I tried OTA. I’ve done a hard reset on the handset and will try again with KIES
        
        Wednesday, May 2, 2012 at 2:31 pm
      - Andrew says:
        
        I did the hard reset and then it came up with installing applications again, but it actually worked this time….yay
        
        Wednesday, May 2, 2012 at 2:39 pm
Mark says:

Finally getting the download through Kies (nothing OTA).

Release was probably noon Western Australian Standard Time….. Hahaha (that’s a joke so don’t get your knickers in a knot)..

Funny thing though… Vodafone blog has database errors at the same time Samsung is getting hit by all the GS2 update requests… However, they are not related in anyway…
Reply
Wednesday, May 2, 2012 at 2:05 pm
Hollywood says:

I’m in Perth and it’s 12:18pm here – no OTA update (don’t have Keis installed)
Reply
Wednesday, May 2, 2012 at 2:18 pm
kevin says:

2:22pm, the update still not available….The roll out is rather slow….I am really much try the FOTA every 20 mins… not looks good at all
Reply
Wednesday, May 2, 2012 at 2:23 pm
- Robert says:
  
  Gave up on OTA after a few connection failures, went to Kies and panicked after the long download, Kies lost lost connection with the phone and said disconnect cable , switch off phone, remove battery while the phone had the android symbol showing and “DO NOT SWITCH OFF THE DESTINATION blah blah blah. As nothing was happening I did the switch phone off, remove battery thing, replaced it, switched on and got the message update file received press ok to update. All done successfully in the end, breathes easy now
  Reply
  Wednesday, May 2, 2012 at 2:38 pm
  - kevin says:
    
    You are a lucky guy. It is 4:08PM now and I still cannot get it update over FOTA. Will try again with Kies when I get home. I was wondering if any one at all successfully update over FOTA.
    Reply
    Wednesday, May 2, 2012 at 4:09 pm
joe says:

What about the galaxy nexus?
Reply
Wednesday, May 2, 2012 at 2:25 pm
Ravi says:

FOTA not available. When trying through Kies, it says “GT-I9100T does not support initializing”. Any idea?
Reply
Wednesday, May 2, 2012 at 2:27 pm
- Sam says:
  
  This problem is resolved in most cases by enabling USB Debugging under the Developer Settings menu.
  Reply
  Tuesday, August 7, 2012 at 11:26 am
p_f94 says:

can’t update via kies, disconnects during the component update part.
any fixes?
Reply
Wednesday, May 2, 2012 at 2:35 pm
Percy says:

got the update at 12:20 Melbourne… not happy at all 20 mins late through FOTA…

lol

I am enjoying everybit of it and I am very happy…Chrome is awesome…Thanks Keiran and Vodafone…

I’ll be back while the release of Jelly Bean 5.0, kindly try and make up to the delay in ICS in Jelly bean….cheers
Reply
Wednesday, May 2, 2012 at 2:37 pm
- tu says:
  
  You might be one of the first updated people
  Reply
  Wednesday, May 2, 2012 at 2:49 pm
Still Waiting says:

This comment has been removed by a moderator for not following Vodafone’s Social Media User Terms. Please feel free to read over these guidelines and re-submit your comment with them in mind.
Reply
Wednesday, May 2, 2012 at 2:37 pm
- Still Waiting says:
  
  Wow, you really can say the truth about vodafone on this blog. Anywho, 3:10, VIC still no OTA Update.
  Still waiting….
  Reply
  Wednesday, May 2, 2012 at 3:06 pm
Brett says:

3pm and still no FOTA update for me here in Brisbane. /sigh

cmon samsung gimmie my ICS!
Reply
Wednesday, May 2, 2012 at 3:01 pm
Jack says:

upgrading via kies hope it will not disappoint me.
Reply
Wednesday, May 2, 2012 at 3:04 pm
Ali says:

I received a push message of the update 2 hrs ago.. i had to recharge my phone. now it says no update available !!
Reply
Wednesday, May 2, 2012 at 3:04 pm
- Nova says:
  
  lmaoo same!
  Reply
  Wednesday, May 2, 2012 at 3:46 pm
Sonny says:

ARGH! I was downloading today and it got to about 50% and then disappeared from status bar and now it says no update available…..AH! I know, ill restart my fone lol I typed this so i might as well post it xD AnYwAyS…..*powers off phone*
Reply
Wednesday, May 2, 2012 at 3:07 pm
- Sonny says:
  
  Nope rebooted still nothing?? ill wait untill tommorrow….simply coz i cant be bothered to download and install kies
  Reply
  Wednesday, May 2, 2012 at 3:12 pm
vinay says:

Great News!!

Hi i was trying to do a update via the phone. it seemed to do a complete download and then it said failed when it tried to install.
When i try to do a software update again, it says no update available.

does anyone else have the same problem??
what do i do?
Reply
Wednesday, May 2, 2012 at 3:07 pm
- Lucas says:
  
  I have the same problem Vinay, ill try KIES at home on the computer later.
  Reply
  Wednesday, May 2, 2012 at 3:39 pm
Will says:

Still waiting in ACT… no update yet
Reply
Wednesday, May 2, 2012 at 3:20 pm
Pete Dee says:

i got the update via Kies
does anyone else notice that when going into the camera app, the screen kinda changes to a green tint colour for a few seconds or is it just me?
Reply
Wednesday, May 2, 2012 at 3:22 pm
Justin says:

@Melbourne, still no update avail..sign.
Reply
Wednesday, May 2, 2012 at 3:33 pm
Way says:

Still waiting for FOTA in Sydney! Come on!
Reply
Wednesday, May 2, 2012 at 3:35 pm
Lucas says:

OTA says i have no update avalible…
Reply
Wednesday, May 2, 2012 at 3:38 pm
Dale says:

Hi all, i am beginning to panic. I have run the firmware update through Kies. Keis downloaded the update and now my phone is stuck on the Android robot with Downloading…..Do not turn off the target!!!. It has been sitting on that screen for about 90 minutes now. Kies says Update in progress but the progress is sitting at 0%. Anyone have any ideas what i can do? Do i just keep waiting or is there a way i can stop this and try again?

Thanks..
Reply
Wednesday, May 2, 2012 at 3:42 pm
mark says:

hi kieran
i just called one of ur call centers because my phone said no update available over FOTA and his reply was that samsung has relased the software and the vodafones technicians are testing it..
i thought the testing process was over
its almost 4 and theres still no update?
Reply
Wednesday, May 2, 2012 at 3:45 pm
- Kieran McIlwain says:
  
  Hi mark, as evidenced by the many commenters here on the post the update is definitely available! The update began rolling out from midday today, but it is a roll out. That means, not everybody will receive it at the same time. Once your phone is ready for the update, you’ll be notified or alternatively you can keep checking in Settings periodically. Fingers crossed it arrives for you soon!
  Reply
  Wednesday, May 2, 2012 at 4:03 pm
  - Peter says:
    
    This comment has been removed by a moderator for not following Vodafone’s Social Media User Terms. Please feel free to read over these guidelines and re-submit your comment with them in mind.
    Reply
    Tuesday, May 15, 2012 at 12:47 am
Arthur says:

for those with no update, try restarting your phone and update kies to the latest
Reply
Wednesday, May 2, 2012 at 3:47 pm
- vinay says:
  
  what about for those who don’t have acces to a computer with kies?
  any suggestions on how to get it?
  Reply
  Wednesday, May 2, 2012 at 3:58 pm
Paul says:

I upgraded via KIES..
Downloaded the firmware to phone, and during the transfer the process died.
KIES said to remove cable and reconnect, which I did. However KIES then fails to reconnect to the phone.
And on instruction from KIES to reboot, I now receive an image of a phone connecting to a PC with a warning triangle between them.

The phone is now unusable.
Any suggestions?
Reply
Wednesday, May 2, 2012 at 3:54 pm
- kevin says:
  
  If you already tried everything you could then go to http://www.sammobile.com download the old 2.3.5 verrsion firmware and the flash program from there, reflash your phone with the old version and upgrade again. Good luck.
  Reply
  Wednesday, May 2, 2012 at 4:14 pm
eidod13 says:

Updated vodafone galaxy s2 to ICS via FOTA. Success. So far so good.

One bad thing that I have noticed is that I am missing the frequently dialled number in the favorites section of the contacts. Not a big deal really just not used to not having it
Reply
Wednesday, May 2, 2012 at 4:27 pm
Tu says:

gimme gimme gimme pls
Reply
Wednesday, May 2, 2012 at 4:33 pm
sepul says:

always crash!
Reply
Wednesday, May 2, 2012 at 4:36 pm
TGV says:

TGV says:

Kieran, found several bugs with ICS 4.0.3 that the VHA team obviously could not find…

- Bluetooth no longer works when trying to send a song / video / pic or file to another paired or non paired device (tried several settings changes none worked … tried with old firmware worked no issues)
- If playing an MP3 and someone rings when you go back to the MP3 its not working the right way, sounds like it is stalling and restarting the song (have tried it several times with different MicroSD cards refresh ect, still the problem is there), to fix it the end user has to reboot the handset
- A strange error code pops up when (ERR:0027A) when you try to change from swype keyboard to samsung keyboard (confirmed with Telstra, Optus and XSA OPEN AU based firmware)

Note:
I did a clean install (in other words booted up in recovery mode and wiped clean the partitions) that did not fix any of these errors with the firmware.

Oh just on my network selection issues, its great to have GSM Only mode back, the bad thing is that the handset still wont list the networks as separate 3G and 2G networks (like it did in DUKF4 CSC:HUTKG1), also just on the network side of things, what the hell have VHA done to “Roaming GSM & Mega 3G” there is no longer any packet data service working when using either 3services A{N and 3netaccess APN, packet data signal is restored when you force it back on Three 3G and 3 2G (and for our friends over in WA and SA) 3 (Vodafone) 3G …

Tell the network team to fix that issue right away, it is damn frustrating to see VHA do something right and then screw something else right up again, I know that VHA switched on 3 (Vodafone) 3G for WA and now SA customers but the rest of us still need packet data services in Sydney (and other capital / metro regions) when we are using Roaming 2G and 3G …

regards
TGV
Reply
Wednesday, May 2, 2012 at 4:37 pm
Way says:

Its 5pm and still no OTA
Reply
Wednesday, May 2, 2012 at 4:59 pm
Way says:

Its 5pm and OTA update is still unavailable……. why does it take that long to roll out an update
Reply
Wednesday, May 2, 2012 at 5:00 pm
Greg Sampson says:

Finally update is complete via Kies.

Took nearly 3 hours. Initially it would go upto step 3 and fail saying battery is not charged.

Then the firmware dowload took more than an hour to download. Maybe there is a lot of copies being downloaded!

Apart from that no issues – So far!
Reply
Wednesday, May 2, 2012 at 5:03 pm
Darrell says:

I’ll give you a bug!. I did the OTA update it updated installed etc. Now how are these apples. It upgraded to 2.3.5? Please explain??????

HELP!!!!!!!!!
Reply
Wednesday, May 2, 2012 at 5:15 pm
Will says:

My update started… then died…. now it just says “no update available” again… thanks for that…
Just to rub salt into the wound Voda sends me a message saying “Time to unwrap ICS” … umm… no… because “no update available”.
Reply
Wednesday, May 2, 2012 at 5:16 pm
Tu says:

i give up waiting the new changes today. Properly it will work for me…next week =))
Reply
Wednesday, May 2, 2012 at 5:17 pm
- George says:
  
  Just spent the better half of the night updating – I must say that was the most complicated update i’ve ever had to do on a device!!
  
  The Kies version on MAC would get stuck on connecting devices and just keep doing the same connecting but not actually working.
  
  Eventually got it to work after 1000 restarts and finally all is working now…but what a process WOW!!!
  Reply
  Wednesday, May 2, 2012 at 9:41 pm
  - daniel says:
    
    Oh dont you worry i went through the saaame blooody thing
    worst thing iv ever had to do hahaha
    Reply
    Thursday, May 3, 2012 at 11:24 pm
John says:

This comment has been removed by a moderator for not following Vodafone’s Social Media User Terms. Please feel free to read over these guidelines and re-submit your comment with them in mind.
Reply
Wednesday, May 2, 2012 at 5:54 pm
Timekeeper says:

Available today, 2nd of may— thus tmr!!!!!!!!!!!!!!!!
Reply
Wednesday, May 2, 2012 at 6:15 pm
Leon says:

Update Via Kies.

Takes about 30 min..

FOTA is not working at the moment
Reply
Wednesday, May 2, 2012 at 6:42 pm
Cali says:

Installed the firmware update through FOTA successfully using my WI-FI but have noticed that it is draining my battery considerably. Checked battery usage, it was showing SWIPE using 44% also the phone has been very warm too. Have now turned off SWIPE input and have recharged my phone. Not very impressed with the interface, My wife has Nexus S with ICS which has a lot nicer interface, especially the application launcher has to categories, one for Apps and other for Widgets which is missing.
Reply
Wednesday, May 2, 2012 at 6:55 pm
Sean says:

I have been checking on Keis and my phone and no update. I only started checking as I recieved the sms. Any one else still not getting the update???
Reply
Wednesday, May 2, 2012 at 6:55 pm
- Way says:
  
  Im not getting the update at all, it worked around 1 but it got cut out and it hasnt worked ever since
  Reply
  Wednesday, May 2, 2012 at 7:21 pm
Eriqhover says:

Updated ICS on my phone but there are lots of issues with this update obviously. Kind of disappointing. The app drawer is really slow, the camera app takes 4s to launch and the pictures dont go directly into the gallery. Native gallery app is taking forever to load. The connection also seems to be and issue, where it always say there is and issue with the internet and im not able to surf the internet from my phone at all. Anyway, its just the first day of update release i know. waiting for the next update and improvement
Reply
Wednesday, May 2, 2012 at 7:32 pm
- Eriqhover says:
  
  edit** everything works fine now except the native internet browser. but you can always download another browsers from the market and make it as your defaults browser. thats it, everythings good. i like the face unlock the most! thanks for the release!!
  Reply
  Wednesday, May 2, 2012 at 9:17 pm
- asdf says:
  
  That can be fixed. Need to go settings>application>all(tab at the top)> look for google browers and clear the cache
  Reply
  Saturday, May 5, 2012 at 5:41 pm
  - Eriqhover says:
    
    there is no google browser in the list. what should i do?
    Reply
    Monday, May 7, 2012 at 5:12 pm
Mandeep Saini says:

its 7:00 pm of 2nd may now and still no update (
Reply
Wednesday, May 2, 2012 at 7:36 pm
Adrian says:

No face unlock?
very minor and I’m not that fussed but I wanted to have a play, doesn’t even appear in settings
Thanks for the update btw!
Reply
Wednesday, May 2, 2012 at 7:42 pm
- Bill says:
  
  Updated vodafone galaxy s2 to ICS via Kies yesterday which was Successful and So far I’m very happy & impressed with the new firmware. Runs very smoothly and more faster than the previous firmware & I love the Face unlock feature so much,Thank you Vodaphone!!
  
  & regarding about the Face unlock feature, it does appear in the settings app, to find it on Vodafone galaxy S2 Click on “Settings” > Security > Screen lock > If phone asks to Enter Pin which is the one you use when you keep your phone locked then enter the Pin and click Next and you will see all theses options available for Screen lock including the Face unlock.
  
  I hope the information above helps Adrian & Everyone! *cheers*
  Reply
  Friday, May 4, 2012 at 11:44 pm
Callum says:

YOU RIPPA RHONDA!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Reply
Wednesday, May 2, 2012 at 7:45 pm
Peter says:

At 12:00 today, I succesfully downloaded the update via FOTA and tried to install, but I was told that it was failed and I was suggested to update via Kies.

Then I tried to check the software update on phone again. I was told “no update availabe”. This situation continue to now.

I am kind of desperate. I don’t want to update via Kies, becasue I have to install all the software and figure them again, which is time consuming.

Any suggestion.

Cheers
Peter
Reply
Wednesday, May 2, 2012 at 8:05 pm
N says:

No update available just like the rest. but received a notif already.
Reply
Wednesday, May 2, 2012 at 8:05 pm
Ovi says:

Vodafone wouldn’t allow my last message to be posted because i truthfully expressed how hypocritical we are in society when our employees arrive late yet expect our customers to take no action if we fail our promises…it is also clearly evident that as of 8PM not everyone has it via FOTA which might seem ‘OK” since its a roll-out in a glossed over we’ve fa*led to deliver again kinda undertone is a failure and more so epic fail it has enough issues to mention…
Reply
Wednesday, May 2, 2012 at 8:10 pm
sithlord says:

New firmware does not work with certain wireless routers. Had to make IP address static and change network prefix length to 32. otherwise the phone just continuously tries to connect with no success.
Reply
Wednesday, May 2, 2012 at 8:17 pm
Will says:

Your kidding me arnt you?

Its almost 9 hours since the release and I still cannot update???
Reply
Wednesday, May 2, 2012 at 8:45 pm
Sigh says:

I can no longer connect to my home wifi network. Very frustrating.
Reply
Wednesday, May 2, 2012 at 9:04 pm
- sithlord says:
  
  See my comment 2 places above yours.
  Reply
  Thursday, May 3, 2012 at 7:00 am
Tony P says:

I didn’t get any notifications for updating FOTA so I updated about two hours ago via Kies. Simple and painless process, I don’t really see how much simpler it could get.

ICS seems nice so far, no real change from Gingerbread with TouchWiz, just a lot of small things.
Reply
Wednesday, May 2, 2012 at 10:27 pm
Julien says:

Hi,

I updated through Kies without problems. But I noticed two regressions so far compared to Android 2.3

1- Photo sharing: When the picture is opened, the “send via” button offers sharing via WIFI only. I have to go back to the gallery, long press the picture to tick it and click “send via” to be able to share through tweeter, facebook, gmail, etc. It is much longer than before.

2- For the version of SWYPE keyboard uploaded: the only language available is AU English. I cannot switch to french, spanish or german like on Swype pre-installed on Android 2.3. And SWYPE website says that it is possible to upload new language through settings>language, but nothing is available on this SWYPE pre-installed on Android 4.
Is there any restriction on the SWYPE v3.26 pre-installed with the ICS update?
Do I need to uninstall this version and get Swype Beta from SWYPE website to get all languages?

Cheers,
Reply
Wednesday, May 2, 2012 at 10:53 pm
- Keyboard Rebel says:
  
  Same here. It is extremely annoying as I often use another language with extra letters on the keyboard. Did you ever find any solution to this? I need to add another language and I don’t think you should have to root the phone to do it. I guess I have to go back to using the Samsung keyboard instead of Swype. Sigh…
  
  It is beyond me that some one could think that removing the possibility to change keyboard language was a good idea for an upgrade feature.
  Reply
  Tuesday, May 15, 2012 at 10:52 am
Mike says:

Guys, just upgrade via Kies. It only took me 10 minutes
Reply
Thursday, May 3, 2012 at 12:42 am
- Tu says:
  
  yes your right, KIES works fine and nothing happen FOTA
  Reply
  Thursday, May 3, 2012 at 1:18 am
Don says:

Just updated via Kies. Everything seems OK other than I can’t connect to my WiFi router anymore. Tried disconnecting and retyping password but still unable to connect? It actually goes through obtaining IP address and says it successfully connects but as soon as I try to use my browser or any apps that needs an internet connection it just times out. Also original layout of apps out of whack. Had to rearrange all my apps and home screens manually to the way it was previously.
Reply
Thursday, May 3, 2012 at 2:09 am
Scott says:

Been trying to update via the kies software but keep getting and error “the underlyning connection was closed: A connection that was expected to be kept alive was closed by the server” Can you please help me and let me know why this is happening
Reply
Thursday, May 3, 2012 at 3:39 am
- Scott says:
  
  Edit
  
  Managed to finally get it updated. Took a hell of a long time to actually get it to sync and not drop out. Have been unable to do my partners phone though.
  
  Also have noticed that charging is taking forever now. Not as quick as it used to be. Has been on charges for about 2 hours and still only at 19% charge
  Reply
  Thursday, May 3, 2012 at 11:28 pm
Sean says:

Still nothing either via phone or via kies…….
Reply
Thursday, May 3, 2012 at 6:36 am
Julian says:

I Love My Update!!!!!
Reply
Thursday, May 3, 2012 at 6:55 am
Gary says:

Managed to upgrade my 3 branded phone about 20mins after 12 yesterday via kies.
No issues so far with either the update or the ICS.
My tip for kies are turn off antivirus before use… I use kaspersky and it causes kies no end of connection problems with the phone and with the internet.
After the phone has updated and you have had your initial explore turn it off and restart it. In the past i have always found the phone to be laggy if not given a fresh boot. This time it even came up with a message on turn on saying it was optimising something so its obviously worth turning it on/off a few times after upgrade.
I’ve had no issues with the camera start up speed and i had no error message when switching between swipe and the samsung keyboard but that was by setting the default in the menu.
Hope this helps people.
Reply
Thursday, May 3, 2012 at 7:58 am
Lionus says:

Why is this not working? Tried both Kies and FOTA last night and both indicate “No updates available”
Only updated to 2.3.5!
Reply
Thursday, May 3, 2012 at 8:40 am
Mark says:

Trying to update via Kies. Keeps getting someway through the download and comes up with a message ” The operation has timed out” Can anyone please help?? Any suggestions.
Reply
Thursday, May 3, 2012 at 9:07 am
vinay says:

Kieran,

What are you suggestions for getting the upgrade for those of us who don’t have access to a computer and kies?

Has there been any update on why the FOTA is not working correctly?and when it will be working again?

Yesterday, I succesfully downloaded the update via FOTA and tried to install, but I was told that it was failed and I was suggested to update via Kies.

I have since been trying to check the software update on phone, but keep having the message “no update availabe”.

vinay
Reply
Thursday, May 3, 2012 at 9:43 am
- Kieran McIlwain says:
  
  Hi Vinay, by its very definition a “roll out” means it will not be available to all users at one time. The update is in the process of rolling out to tens of thousands of users, and will be staged. Be patient, keep checking and you’ll receive the update when your device is allocated to receive it
  Reply
  Thursday, May 3, 2012 at 9:51 am
  - vinay says:
    
    thanks for the update. kieran..
    if i did somehow manage to update via kies will this clear my data and apps?
    and does kies have an ‘app restore’ function? or does it only work for photos/contacts& videos?
    thanks
    vinay
    Reply
    Thursday, May 3, 2012 at 9:57 am
    - Kieran McIlwain says:
      
      Hi Vinay, the post above details full instructions including a PDF guide on how to install the update via Kies.
      Reply
      Thursday, May 3, 2012 at 10:09 am
    - Percy says:
      
      make sure to create a back up before you update mate…but updating over FOTA did not erase any data for me,
      Reply
      Thursday, May 3, 2012 at 10:10 am
      - Percy says:
        
        sorry wrong comment…
        
        Thursday, May 3, 2012 at 10:11 am
Sandy says:

Fingers crossed that I’ll get my FOTA before the end of today.
Reply
Thursday, May 3, 2012 at 10:08 am
Josh says:

Well Kies is a dried turd of an excuse for software.

During a firmware update, half-way through downloading the new android to my phone, an error occurred – forcing my phone to go into firmware recovery. This is after four failed attempts at downloading the firmware from the net.

Then upon trying to recover the firmware, using the firmware recovery in kies (and following all the instructions), I reliably get an error occurring about 6% through restoring. So yes, I have tried this multiple times.

Wouldn’t you call this ‘bricking’ a phone? (From a kies perspective anyway)

I don’t think I’ll be going through vodafone or kies to go about getting my ice cream sandwich >=(
Reply
Thursday, May 3, 2012 at 10:26 am
mark says:

hi kieran
im still waiting for update nothing has come up either on FOTA or on kies
i dont know whats wrong…..
Reply
Thursday, May 3, 2012 at 11:45 am
- Saurabh says:
  
  Hi,
  
  Same is the case with me..No update found on phone FOTA.
  Tried re installiing Kies 3rd time now but no luck with PC too..
  I wonder how come other users having so much success with Kies..
  Reply
  Thursday, May 3, 2012 at 2:31 pm
Josh says:

Hi there,

I updated my phone this morning, but I cannot access my camera or gallery as it constantly says ‘media scanner running…’. Has anyone else had this problem? If so, how did you get around it?

Josh
Reply
Thursday, May 3, 2012 at 11:46 am
- ctrl-alt-delete says:
  
  Mine did the same. I left it for a bit, then shut down and removed the battery for 5 mins. When I turned back on it did the same for about 10 mins and then worked. Probably something to do with the new OS indexing your media files. Just be patient and if you have no love after a ‘reasonable’ time, do a battery pull.
  Reply
  Thursday, May 3, 2012 at 12:26 pm
ctrl-alt-delete says:

Anyone else notice you can no longer share images via Bluetooth/MMS/etc. from the gallery?

Voda: The only share options I’m getting are via Wi-Fi Direct, Allshare or Picasa upload. How do we now share images by other means such as MMS, Bluetooth, Google+, etc.?
Reply
Thursday, May 3, 2012 at 12:30 pm
- Tony P says:
  
  Yep, having the same problem unfortunately.
  Reply
  Thursday, May 3, 2012 at 1:12 pm
  - Robert says:
    
    You have to select the picture you want to send, click on the picture while the pictures are in the column mode (before you go into individual photos) it will put a tick against the picture and send via message/bluetooth options etc are then available
    Reply
    Thursday, May 3, 2012 at 1:31 pm
    - ctrl-alt-delete says:
      
      Right you are, thanks kindly!
      
      A little inconvenient if you ask me, but at least the option’s still there.
      Reply
      Thursday, May 3, 2012 at 2:48 pm
      - asdf says:
        
        also if you go to “more” during that bit you can select send via and will open all possible apps to send the image through
        
        Saturday, May 5, 2012 at 5:45 pm
Kunal Nanda says:

Ok this is too damn torturous. After waiting for ages, I got an sms yesterday that I can upgrade to ICS. Still trying to do that and its 1pm now. Here is the message:

“Hi Kunal. It’s time to unwrap Ice Cream Sandwich for your Samsung GALAXY S II! Android 4.0 is ready and waiting for you. Go to http://vfau.co/sgs2u”

And I am the one waiting for the update as the phone keeps saying:

Setting > About Phone > Software Update > Update

“No Update available”

I mean I can understand the staged roll out, but why send a message to everyone if they are not yet eligible to be upgraded. This is what disappoints. Here I am telling everyone, as soon as I got the ICS upgrade sms, that I have the latest and greatest Android version, only to fall flat on my face with no update available.

Very very disappointed.
Reply
Thursday, May 3, 2012 at 12:59 pm
pimsonerst says:

First off all thanks Kieran for your informative replys: Ive been checking since yesterday for the update via settings software updates , no updates available, received a sms 6:00pm last night but still no update available. I just spoke to bf store manager he says I will never receive the update until I install a app called fota on my phone, is this true as its the first time I’ve heard of this, I’m not trying via kies as its a huge amount of date & I don’t won’t to wipe my phone completely
Reply
Thursday, May 3, 2012 at 1:16 pm
- Kieran McIlwain says:
  
  Hi pimsonerst, you don’t need an additional application, FOTA is built into the phone’s software. If the update is not yet available to your device you will need to wait until your handset is eligible. Unfortunately I don’t have visibility of Samsung’s systems to tell you when that will happen.
  Reply
  Thursday, May 3, 2012 at 1:24 pm
Tony Young says:

Thanks Keiran – I appreciated the regular updates.
Very smooth update for me last night (via Kies) – was surprised that all my settings were retained and I didn’t have to restore anything.

The feature-set seems to be very different to what we see online in ‘what’s new in ICS’ type posts, at least for the Interface. (see http://www.android.com/about/ice-cream-sandwich/)

e.g. I don’t see the favourites bar on the home screen, I don’t see a camera icon on the lock screen, I don’t see the new ‘People’ app, or the new Gallery, or the new Camera app.

The only ‘new’ stuff I’ve really noticed (in the short timeframe I’ve had it) are the OS level improvements such as VPN, Wifi-Direct, Face Unlock, browser, gmail. There’s probably others too – I just haven’t noticed yet as the omissions are most obvious.

Was this expected? i.e. was there any communication I missed as to what was in or out?
Reply
Thursday, May 3, 2012 at 1:34 pm
- Kieran McIlwain says:
  
  Hi Tony, in the same way that Samsung added their TouchWiz interface to Gingerbread they have done the same with Ice Cream Sandwich. This is to ensure consistency of experience for those who upgrade. If you have any questions about the changes, I’d recommend contacting Samsung. Their contact details are included at the start of this blog post
  Reply
  Thursday, May 3, 2012 at 2:02 pm
Mike says:

One of the benefits of ICS is being able to drag a desktop app or widget over one another and create a folder on the homescreen… I can do it with my Asus TF101 tablet after upgrading to ICS but seem unable to do it with my Galaxy since I upgraded yesterday… Am I missing something?
Reply
Thursday, May 3, 2012 at 2:04 pm
Iyad says:

Hi Kieran

Mate I followed the information on how to upgrade, I tried on both windows 7 and on a mac, latest Kies, I even uninstalled Kies and installed them again. the update goes through, when it’s time to install it gives an error message and tells me that i need to recover. I try to recover and the recover fails as well. It’s GT-I9100T Voda branded phone, not tampered with.

Kies is simply stupid, and nonfunctional, there is no support section for it, no forum, no contact nothing. not a single shred of information on what to do and how to fix it. and the biggest audacity of all is that Samsung have the nerves to launch a “Wake Up” campaign against Apple. Clean your mess first and then tell people to wake up.

I never ever regretted anything in my life beside buying this phone and be at the mercy of Samsung and you guys. problem is I can see what the answer going to be, it’s not Vodafone problem, it’s Samsung problem. And Samsung doesn’t even have a support centre or a call centre where you can talk to a human being. I have no idea what kind of a business is this. I should have never given Android a chance, somehow i knew this was going to happen and it’s happening.

I will tell you this mate, this can’t go on like this for long, it’s time to bring this to the public and let everyone knows what they are in if they choose Samsung and Vodafone. It’s time someone is held accountable. expect this to go on all major blogs and news sites.

Thank you.
Reply
Thursday, May 3, 2012 at 2:31 pm
- Kieran McIlwain says:
  
  Hi Iyad, Samsung have a range of customer care options – their phone number and link to their other customer support methods are mentioned at the beginning of this post. For your reference, you can reach Samsung Customer Care on 1300 362 603 or via any of the methods listed here on their website.
  
  You may also be interested to know that the “WAKE UP” campaign was orchestrated by BlackBerry, not Samsung – you can read all about it over at Australian advertising & media blog mUmBRELLA.
  Reply
  Thursday, May 3, 2012 at 2:59 pm
  - Iyad says:
    
    Hi Kieran
    
    Yes BlackBerry orchestrated that. I stand corrected, thanks for pointing that out.
    
    As regards to the support of Samsung, I already spoke with them, and they took my information and said they’ll send me a “Tips and Tricks” document on how to make Kies recognise my phone on windows!
    
    Beside the above information what has changed? nothing, blackberry or the teletubbies. Does it make the whole Samsung/Vodafone a great customer experience? Don’t get me wrong, problems happen, it happen all the time. but here’s a point to consider:
    
    The update has been with you for over a month and a half, testing and grilling and back and fourth between you guys and samsung. result of that (which is what matters only) some people are having a smooth ride, some are having a bumpy ride, others are shouting about their battery level and slow functionality, and other (including me) are left in the cold trying to google their way to fix it, and their only concrete solution beyond the “Tips and Tricks” of the official Kies software is to Flash the ROM and do it your self. effectively deleting out all your data and any possible warranty on the phone in the process.
    
    Unfortunately for you, samsung, me and everyone else in this sour relationship named Android. Is that we I bought the phone from you guys, Samsung control the updates, which is controlled by you and only you. I wish i could try a different source without resorting to deleting or damaging my phone, but no I’m sitting at the mercy of this level of customer support.
    
    Mate I shouldn’t be sitting all day long on the phone chasing Samsung to answer my calls and effectively fix their software and make it reliable. It’s your Job to do that, it’s whats called customer support, because last time i checked I’m paying for this service.
    Reply
    Thursday, May 3, 2012 at 3:50 pm
    - Kieran McIlwain says:
      
      Hi Iyad, we have a number of support remedies available if you’re facing issues, including troubleshooting with our technical support team over the phone (their details are contained in the blog post) or in our Community Forums (link also in the blog post, or by clicking here).
      
      Regarding the issues some people are reporting, every handset (like a computer) becomes unique based on a person’s usage pattern. With hundreds of thousands of GALAXY S II handsets out there it’s impossible to have an update that performs perfectly on every handset, every time. Especially when it comes to a major platform upgrade as some applications may not be optimised for the new operating system which can have an overall impact on performance.
      
      We’re 100% here to support you – and we do that by offering a range of support channels including calling us on the phone, posting here on the blog, Twitter, Facebook, our Community Forums or even visiting one of our retail stores. If your experience with Samsung has not been positive and you’re still facing issues, I’d invite you to make a thread in the Community where other users and our Help & Support Team can work on resolving these issues for you.
      Reply
      Thursday, May 3, 2012 at 4:28 pm
      - Iyad says:
        
        So After a few hours with Samsung “Support” team playing let’s guess why “Samsung” Kies is not recognising “Samsung” mobile. The brilliant solution was the following….Drums Rolls please….. Backup the phone on the mac (thank God I had a mac), once done, “FACTORY RESET” the phone…. Drum Roll again…..after the factory reset the phone should work fine and Kies should the phone on “Windows”. Then the sucker left and support is closed now.
        Now me giving the benefit of the doubt, I decided to play along. result= I have a phone that is wiped out, which still can’t connect to Kies. Beside the F and U words that are sparingly running in my mind right now. I just want to say you guys are in for one big public scandal.
        
        Thursday, May 3, 2012 at 9:34 pm
      - Kieran McIlwain says:
        
        Hi Iyad, I’m sorry that Samsung Customer Care were unable to assist with your Samsung GALAXY S II software upgrade. If you require any assistance with your Vodafone service, I’d invite you to contact us on any of the methods I’ve outlined previously. We’re happy to help where we can!
        
        Friday, May 4, 2012 at 8:41 am
      - Will says:
        
        Quick question… are you using the usb cable that came with the phone? I had a problem where i wasnt able to connect, turns out it was the cable. Give it ago and check the attitude.
        
        Thursday, May 10, 2012 at 9:55 pm
DARRELL says:

I find it so frustrating.. Finally i updated it, downloaded it from sammobiles flashed it and bingo she ran. So smooth gingerbread has nothing on this. Even custom roms that are so fast don’t have the smoothness i found in this ICS update.. However it didnt come without faults. No longer would the phone silence when turing it over. No longer would the phone speak the names of the callers and sms out. And emails. No longer did the auto brightness work. And at times the drop down bar and other icons didn’t respond right away to first touch. Before im questioned about double checking reinstalling and getting any extra gear needed – yes i did this all. I just didn’t work for me.

Couple of things bugged me. The new social hub looks and feels better, however stuffing your sms in with your emails makes life a little cluttered. I’ve already got 3 emails, home and 2 work ones and unless i select them one and a times it’s one list of emails and sms, and im sure facebook linked-in twitter would be in their somewhere.

Real massive core stability and smoothness upgrade over gingerbread easily. Just some things need looking into, but a real thumbs up on a true successor that’s better.
Reply
Thursday, May 3, 2012 at 2:48 pm
Dazza says:

I was the first person to buy a GS II at my local Vodafone store. That was 11 months ago. I took a 12 month contract but didn’t even last the distance. Constant network problems, slow to non-existent internet speed. Finally cancelled all my contracts due to their broken promises and lousy network. Went with an MVNO (not the big T). My internet speeds went from 0.15 mbps to 8 mbps. I kid you not. I can now happily tether my computer to my phone as I planned all along. I just want my FOTA update so I can finally get this monkey off my back and be finally free.
Reply
Thursday, May 3, 2012 at 2:59 pm
FIX THIS !!! says:

DO NOT update it to ICS no matter what until more stable release .. I just update mine and it totally make my galaxy s2 unusable … it’s so slow and touch screen not responsive. It takes ages just to go to setting screen. Another thing, it keeps showing message that says “Unfortunately, Swype has stopped.” Very annoying.

I don’t know what to do and I don’t know how to revert it back to Gingerbread ..

Went to vodafone outlet, they are quite helpful and nice .. unfortunately the only solution they gave me is to send it back to vodafone to get it reset back to Gingerbread. That means I wouldn’t have a mobile to use for at least a week so they say.

NOT A VERY HAPPY CUSTOMER VODAFONE !!!
Reply
Thursday, May 3, 2012 at 5:42 pm
- DARRELL says:
  
  Home job. Wipe it fully, then reinstall ics. But before that backup everything. Whatever says wipe in recovery mode wipe it. Turn phone off. Hold up volume power and home button down at once. Recovery mode comes up. Start again. If that fails do take it back and ask for a hire phone dont let them get away with no phone.
  
  I’ve used custom roms before so i was able to nadroid back it up and remove everything for a day. When i wasn’t satisfied all was 100% perfect i restored my phone to my saved backup.
  Reply
  Thursday, May 3, 2012 at 6:12 pm
D1 says:

Hi,
thanks for the update. was just wondering if the panorama camera is available on this update

thanks
Reply
Thursday, May 3, 2012 at 7:04 pm
- Tony P says:
  
  Hi D1, just checked and Panorama mode is definitely still available after the update.
  Reply
  Friday, May 4, 2012 at 9:29 am
yeng says:

i tried updating my galaxy s2 via kies at around 5pm today….failed twice…and now my phone is showing the symbols —phone-triangle-computer. i don’t think i did anything wrong as i followed all the instructions…..what can be done to fix this?
Reply
Thursday, May 3, 2012 at 7:59 pm
- Saurabh says:
  
  Hi,
  
  I have got exactly the same issue…I tried 3-4 times to do hard reset but does not help..reconnected to kies but it says not able to connect, reboot phone..so removed battery thrice but no luck..will have to speak to Samsung tmrw..
  
  cheers
  Reply
  Thursday, May 3, 2012 at 11:39 pm
josko says:

ok got it…everything is fine but the battery seems to lasts shorter,,,way shorter tham 2.3.6?????
so there you go!!!!
Reply
Thursday, May 3, 2012 at 11:46 pm
- JohnK says:
  
  I too am experiencing bad battery life.
  
  I am with Crazy Johns, so can’t speak to Vodafone. Samsung just tell me to factory reset, which I have done twice before calling them anyway.
  
  The story:
  I usually had about a day and a half of battery. Now I unplug the charger about 8:00am and by 5PM I have 4% battery life left. Therefore if I got stuck and needed an emergency call I am out of luck in using this phone.
  
  I wanted to do a screen capture and of the battery graph, but screen capture no longer works. Is there a new key combination with ICS? Anyway the graph was a straight line decline, which is a characteristic of a phone left to idle, but some process causing the decline. Battery screen says brightness, but that can’t be true since the screen is off, and when I received calls the screen should have been off too.
  
  So what was done for the last few months? Packaging the Channel 10 application?
  Reply
  Friday, May 4, 2012 at 10:55 am
  - Tony P says:
    
    They have changed the method for taking screenshots with the update. Pressing and holding the lock button and volume down simultaneously will do it.
    Reply
    Saturday, May 5, 2012 at 12:12 pm
    - asdf says:
      
      THe HOME button and the LOCK held down simultaneously can also be used. I seem to get 2 days of battery running music half the day through the headphones combined with calls and texts but i have got my data off
      Reply
      Saturday, May 5, 2012 at 5:50 pm
  - TSD says:
    
    I am experiencing very low battery life after upgrading to 4.0.3… Any fixes ???
    Reply
    Thursday, June 28, 2012 at 2:09 pm
Shaminda says:

Still waiting for the update :/
Reply
Friday, May 4, 2012 at 3:32 am
Petz says:

@Kieran,

No update via both Kies & FTOA. Are both methods following the same gradual rollout you have detailed? Or should i be able to get it via Kies now?

Also i can’t post to this blog from my SGSII phone when the site has the default mobile theme enabled. i get this error. Might want toget that looked into

Fatal error: Cannot redeclare exclude_category() (previously declared in /var/www/blog/wp-content/plugins/wptouch/themes/default/functions.php:92) in/var/www/blog/wp-content/plugins/wptouch/themes/default/functions.php on line 105
Reply
Friday, May 4, 2012 at 9:39 am
peter baker says:

I think you guys have a different definition of the phrase “ready and waiting”

I find this process very frustrating. vodafone seems incapable of giving regular consistent updates to a process

now that its been a couple of days and the update was obviously not “ready and waiting” there should be further updates

something like “for those people still waiting for ics on their GS2 please be patient. this update has taken longer than we expected and we are working with samsung to get this update to everyone as quickly as possible”

I was a big fan of vodafone before this process. now I feel like I should look around for a another provider when my contract expires
Reply
Friday, May 4, 2012 at 10:11 am
- Kieran McIlwain says:
  
  Hi Peter, there is an update at the top of the post that outlines specifically how the software is rolling out. Was there further information or clarification that you were seeking?
  Reply
  Friday, May 4, 2012 at 10:25 am
  - Chieu says:
    
    I’d like to support Peter here; “ready” means “ready”. “ready” does not mean when you log in and all you get is “No update available”. Just plain English, I suppose, when people come across the word “ready”. The SMS could and should have been better phrased.
    
    Cheers.
    Reply
    Friday, May 4, 2012 at 11:15 am
  - peter baker says:
    
    thanks kieran
    
    I wasn’t aware of this this 2 week timeframe
    
    I have been checking my phone every couple of hours like an idiot thinking there was something wrong
    Reply
    Friday, May 4, 2012 at 11:57 am
    - Kieran McIlwain says:
      
      Hi Peter, in your defence the information wasn’t communicated until late yesterday afternoon. Based on feedback from customers here on the blog and in the community, we checked with Samsung for more information. As soon as they shared their roll out schedule with us, we added it above. Thanks for your understanding.
      Reply
      Friday, May 4, 2012 at 12:58 pm
      - Dazza says:
        
        Finally some clarification on the matter. I too received an ill-timed and ill advised SMS. Hitting my Software Update button one last time in 2 weeks once everything has died down. This has so been not worth the bother.
        
        Friday, May 4, 2012 at 7:56 pm
Damon says:

Any one know why my Vodafone SG2 states that “Your device does not support upgrading via KIES” within KIES? I have not rooted by phone or patched it since collecting it from the Vodafone shop (PDS:KF4 / PHONE:KF4 / CSC KF4 (HUT) ).

Would be great to see if ICS fixes the phone instability issues, it like to drop calls, loose data signals, fail to send SMSs and reboot itself every couple of days just for fun. Nothing to dramatic but it is a bit odd when the phone start playing the Vodafone startup sound in a meeting due to a reboot … it seem that silent mode does not work on crash and reboots….
Reply
Friday, May 4, 2012 at 6:16 pm
Sandip says:

What the hell is going on???? for the last 3 hours i am trying to download ICS update from Kies but it always stop at download stage. my last download was stopped at 89% which is very frustrated.

Vodafone has to check the server load capacity and if they know that this update will increase the load on the server which can handle the update request. i am very disappointed with Vodafone update service.
Reply
Friday, May 4, 2012 at 7:36 pm
Cara says:

Hi,

I upgraded my SGS2 to ICS yesterday and it has done nothing but keep crashing (then actually switching itself off & reboots) constantly and I’ve had to do numerous hard factory resets and it keeps happening! I keep getting android system/process error messages and am at my wits end, as the phone is totally unusable. Has anyone else experienced anything similar? Any ideas on how to get my phone up and running again? The latest attempt this morning was a factory hard set and then it crashed about a third of the way through reinstalling the apps in my google account, so need to start all over again. Is there a way to re-install the ICS firmware again? HELP please…
Reply
Friday, May 4, 2012 at 8:17 pm
- Kieran McIlwain says:
  
  Hi Cara, our Technical Support teams are here to help should you experience any problems with the update. They can be reached by calling 1555 from your Vodafone handset (or 1300 650 410 from any other line) or by posting on our Community Forums.
  Reply
  Monday, May 7, 2012 at 10:00 am
Nick says:

I got my update but now my device is extremely slow and keep freezing Not happy with the update was far better and smooth before.
Fix the bugs.
Reply
Saturday, May 5, 2012 at 2:02 am
- Kieran McIlwain says:
  
  Hi Nick, our Technical Support teams are here to help should you experience any problems with the update. They can be reached by calling 1555 from your Vodafone handset (or 1300 650 410 from any other line) or by posting on our Community Forums.
  Reply
  Monday, May 7, 2012 at 10:00 am
  - Nick says:
    
    Hi Nick
    
    Just wondering if you had any luck with this. I’m experiencing the same problem as you and couldn’t see anything on the Community forums.
    
    Cheers – another Nick
    Reply
    Tuesday, May 8, 2012 at 3:39 pm
JohnK says:

Using stock browser or even dolphin mini when I pinch to zoom the text size increases but the page doesn’t autofit. Anyone else experiencing this? Makes it hard to read articles while on the train.

Where can I submit bugs, or request feature fixes? I can’t post here at this blog all the time.

Crazy Johns customer using vodafone firmware. Crazy Johns are useless just pointing me to Samsung support (again useless).
Reply
Saturday, May 5, 2012 at 10:56 am
- Tony P says:
  
  Have you ticked “Auto-fit pages” in browser settings > advanced?
  Reply
  Saturday, May 5, 2012 at 12:11 pm
kalps says:

i have updated s2 to 4.0.3 over FOTA but i have trouble msg saying that ” charging paused voltage too high “.If i try too switch off and ON again then i need to plugin charger.Without doing that i can’t switch it ON.battery symbol ikeep flashing in task bar.help with that plz.
Reply
Saturday, May 5, 2012 at 6:30 pm
- Kieran McIlwain says:
  
  Hi kalps, our Technical Support teams are here to help should you experience any problems with the update. They can be reached by calling 1555 from your Vodafone handset (or 1300 650 410 from any other line) or by posting on our Community Forums.
  Reply
  Monday, May 7, 2012 at 9:59 am
Koen says:

I tried to update my Galaxy SII this morning using Kies but the download timed out twice around 18% and I have given up.
May try again in a few weeks but reading some of the comments here about unstable phones I’m not sure if I want to risk it. A friend who is not with Vodafone updated his SII to ICS also said it’s unstable and buggy.
Did Google drop the ball with this release?
Reply
Sunday, May 6, 2012 at 9:09 am
Sean says:

I finally got the update come through on my phone but after reading all of the stuff ups I’m now to scared to update my phne! Should not be this way. I just changed from an iphone to the GS2 and love the phone, but at least when apple released an update I was never in fear of my phone turning into crap.
Reply
Sunday, May 6, 2012 at 12:10 pm
Jonathan says:

Hi kieren,

Massive issues with battery life since upgrading. Lasts about 6hrs with barely any use. I use this phone for work and it is now unusable. What can I do?
Reply
Monday, May 7, 2012 at 7:12 am
- Kieran McIlwain says:
  
  Hi Jonathan, our Technical Support teams are here to help should you experience any problems with the update. They can be reached by calling 1555 from your Vodafone handset (or 1300 650 410 from any other line) or by posting on our Community Forums.
  Reply
  Monday, May 7, 2012 at 9:56 am
Mary says:

Kieran stated:
“The update is available free of charge, and should you choose to download it using 3G data within Australia and while using a Vodafone SIM card, the data will not be deducted from your monthly allowance.”

Many thanks for the update, Kieran.

I have used this method to successfully update my Vodafone GSII ($29 plan); unfortunately my free 200MB data bundle has now none left and worse still, I have been charged with extra MB.

Seems Vodafone network not been well prepared for this update and also the billing structure not correctly configured to accommodate this free 3G downloading?
Reply
Monday, May 7, 2012 at 1:52 pm
- Kieran McIlwain says:
  
  Hi Mary, this certainly shouldn’t have happened! Our tests prior to release indicated that the zero-rating should work on Vodafone SIMs. If you make a post in our Community Forums our Help & Support Staff can investigate this for you: http://community.vodafone.com.au/t5/Plans-and-Billing/ct-p/PlansBilling
  Reply
  Monday, May 7, 2012 at 2:50 pm
peter baker says:

just did the update ota. no hassles at all with upgrade, everything seems to working perfectly. still testing battery life. 4.0 has some nice features. nice job guys!
Reply
Monday, May 7, 2012 at 1:52 pm
Lynton says:

I purchased my Galaxy S2 as an unlocked phone prior to the Vodaphone having it available.
It is not branded Vodaphone.
As a very long term Vodaphone customer, can I still update to ICS?
I presume I would need to use the full firmware version via Kies.
Reply
Monday, May 7, 2012 at 4:03 pm
Eriqhover says:

Hi. Im just wondering why my camera doesnt have panorama feature, the photo editor is the same with the one in the ginger bread and my native internet app doesnt work?

Is there any way where i can roll back to gingerbread and update it, do a fresh upgrade so that i might get those new features in my phone?

Help please
Reply
Monday, May 7, 2012 at 5:26 pm
- Tony P says:
  
  I have updated via Kies and my camera definitely still has the panorama feature. I can’t comment on the photo editor though because I have never used it.
  
  I think Kies has an option in one of the menu along the top to revert to older firmware. I don’t think there is any difference in updating OTA or via Kies though.
  Reply
  Tuesday, May 8, 2012 at 3:31 pm
Leigh Kennedy says:

Why must you “progressively” release it to your users, as opposed to releasing it to all of them like Telstra or any normal company does? Doesn’t this just make Vodafone appear lazy?

Honestly, this sucks as bad as Adelaides public transport system.

No wonder Vodafone is losing users faster than they can push their BS ads to television.
Reply
Tuesday, May 8, 2012 at 10:45 am
- Kieran McIlwain says:
  
  Hi Leigh, we don’t actually release any software to users ourselves, progressively or otherwise – that is the responsibility of the Manufacturer (in this case Samsung). Thanks for taking the time to leave your feedback, though – I have passed it onto Samsung for you.
  
  If you’re still waiting for the update, the counters reset at midday so make sure you jump in around lunch time to grab the update. I only got mine yesterday, but had to wait until midday for my device to be eligible
  Reply
  Tuesday, May 8, 2012 at 11:03 am
Mark says:

Since getting and update the phone always comes up with Charging paused Voltage too high pop up error. this interrupts anything we do and drains battery continuously. Update not worth doing, take the unlock screen for a sample – a huge 0 button and small enter button. Have done factory reset, kies application even though claiming to backup apps and account settings doesn’t restore any of that.
Reply
Tuesday, May 8, 2012 at 10:59 pm
Andy says:

Thanks,
Just updated yesterday and noticed when i did the update in the notifications tab it was like my phone had a visual voicemail app. Howerever since then i cant seem to access it. Was it just my imagination or will vodafone support visual voicemail on the new 4.0.3 software?
If so how do you actiivate it?
This is one of the features i miss since moving from an Iphone to the S2.
Reply
Wednesday, May 9, 2012 at 2:28 pm
Ravi Ahuja says:

Hey Kieran,

The blog clearly quote that “The update is available free of charge, and should you choose to download it using 3G data within Australia and while using a Vodafone SIM card, the data will not be deducted from your monthly allowance.” Now I downloaded the update using my 3G connection and it went over my plan limit. Now Vodafone has charged me for this update and when i call customer care for this, they state that update download will be charged, but update doesn’t that doesn’t make any sense since update is nothing but a download.

I’m really pissed as this cost me around $29 extra. Bad service and Poor feedback. This is going as a negative Feedback for Vodafone on all social networks.

Ravi.
Reply
Wednesday, May 9, 2012 at 3:16 pm
- Kieran McIlwain says:
  
  Hi Ravi, this certainly shouldn’t have happened! Our tests prior to release indicated that the zero-rating should work on Vodafone SIMs. If you make a post in our Community Forums our Help & Support Staff can investigate this for you: http://community.vodafone.com.au/t5/Plans-and-Billing/ct-p/PlansBilling
  Reply
  Wednesday, May 9, 2012 at 3:46 pm
Susan says:

i need major help here.. i bought my phone from over seas (Hong Kong) and i am using it in australia. in my Galaxy s2 it says it is using vodafone au network but i am not using a vodafone sim card (i am using gotalk) and when i press software update, it says there is none avaliable..
Reply
Thursday, May 10, 2012 at 8:47 pm
- Kieran McIlwain says:
  
  Hi Susan, the update only applies to GALAXY S II smartphones sold in Australia by 3 or Vodafone. Unfortunately even though you’re using the Vodafone network, you will need to wait for the Hong Kong carrier from whom you bought the phone to release the update.
  Reply
  Friday, May 11, 2012 at 9:35 am
Jim says:

Hi Kieran,
I recently upgraded my Vodafone branded SGS2 to 4.0.3 via FOTA. What has happened since then:
1) Initial upgrade seemed to complete fine. Was functioning normally. Next day it rebooted by itself and the screen stated it was completing the upgrade and then functioned normally- doesnt sound right
2) The main reason for this post is the following issue which has arisen (since the upgrade): at random times the phone will go dead. (It is not due to a rapidly discharging battery as I monitor battery charge frequently). It will refuse to do anything until repeated holding down the power button brings it back to life. This has happened about three times since the upgrade. The most annoying part is I use the phone as an alarm clock. This morning it failed to go off, sure enough it was in its dead state. The phone had been almost fully charged before going to bed and previous to upgrade the phone easily lasts all day on a full charge. Upon firing it up it showed 10% battery- very strange. Looking at the battery charge graph you can see it was going along fine and then all of a sudden it dies and when turned on again almost flat.
To be honest I dont see any major benefit to the ICS upgrade. The phone is not any faster, there are no new functions which are so much better that they justify an upgrade, there are only some minor cosmetic changes and worst yet it has introduced a problem to my phone. I think a lot of my fellow SGS2 users are probably thinking the same. Anyway what do you and your team suggest I do I guess you are going to tell me to do a factory reset?
Reply
Friday, May 11, 2012 at 11:21 am
- Kieran McIlwain says:
  
  Hi Jim, I’m sorry to hear you’ve been facing issues since the upgrade. Your experience is certainly not what we want for our customers, and not typical of many users. You’re correct that a factory reset is a great step to take as it will clear any latent software issues that may have presented post-upgrade.
  
  Another option is to do a backup, reflash and restore via Kies as this will perform a full upgrade rather than the incremental update with FOTA.
  
  To do some more specific troubleshooting, I’d suggest making a post in our Community Forums where our Help & Support Teams can assist further: http://community.vodafone.com.au/t5/iPhone-and-Android/bd-p/iphonedroid
  Reply
  Friday, May 11, 2012 at 11:33 am
- Cam says:
  
  Hi Jim
  Were you able to get your battery problem resolved? I have recently purchased the SII from Vodafone which came preinstalled with 4.03 ICS. I also have a problem where once or twice a day the phone will freeze while not in use. When I look at the battery use graph it also shows an immediate loss of 20-30% battery power each time this happens. I’ve yet to work out if the phone is using the battery while in its frozen state, or whether some other issue is at play causing the battery to immediate lose charge.
  
  It usually happens while I’m driving, but yesterday was the first time it happened elsewhere.
  
  I’d rather not do a factory reset at this stage since it came with ICS factory installed and the obvious work to get everything reinstalled.
  
  My phone doesn’t get hot and there are no other issues that I have noticed. Battery life generally seems ok apart from the above issue.
  
  I will try charging the battery with the phone off to see if that helps as someone suggested, but I’d appreciate it if anyone has anything to share that worked for them.
  Reply
  Friday, July 6, 2012 at 11:01 pm
shane says:

Hi Kieran,
Ive upgraded my S2. i have an extended battery in my phone which used to last the whole day and at about 11pm i would have 20% before re-charging. Now my battery last from 7am till 3pm…with the same use. I looked at the battery usage it state:
Android OS is using 56%, screen 26%, voice calls 16%, email 3% etc… Is the battery drain a known issue? Is anything happening to fix this? Also would you know why the OS is running so high with nothing actually happening?

Are you able to assist with these or point me to the right forum?

Cheers
Shane
Reply
Friday, May 11, 2012 at 3:47 pm
- Kieran McIlwain says:
  
  Hi Shane, we have a number of methods for obtaining support – our Technical Support Team can be reached by calling 1555 from your Vodafone handset (or 1300 650 410 from any other line) or our Online Help & Support Team can be reached by posting on our Community Forums: http://community.vodafone.com.au/t5/Android-Phones-and-Tablets/bd-p/iphonedroid
  Reply
  Friday, May 11, 2012 at 3:59 pm
feroz says:

there are two ways to increase battery life . in SETTING – developer options – don’t keep active ( off ) and on bottom background process limit – select no background processes. try this u will feel the improvement in battery life. AND MOST IMPORTANT , SWITCH OFF UR WIFI IF IT IS NOT IN USED (when ur using 3g data )
Reply
Saturday, May 12, 2012 at 10:15 am
Maucir Nascimento says:

My mobile didn’t update from one way or the other.
Kies hasn’t found any updates neither did FOTA. =-(
Reply
Wednesday, May 16, 2012 at 1:43 pm
Maucir Nascimento says:

I wasn’t able to update my Samsung Galaxy S2. I tried through FOTA and also Kies, but none of them update my handset’s Android.
Anyone knows what should I do?
Reply
Wednesday, May 16, 2012 at 8:56 pm
Richard says:

Junk. I used to be really happy with the battery life on the galaxy II (usually 1.5 days without charge, no notifications only whatsapp), now after ICS, I can barely eek out 8-12 hours. Amazing how steep the battery graph drops overnight when it’s not in use. ARGH!
Reply
Monday, May 21, 2012 at 4:52 pm
Doug says:

I was quite happy about how the FOTA update went, aside from losing contacts everything else was fine. However, as Mary and Ravi Ajuha noted as well, I was charged for using 3G to download the upgrade despite the statements in this blog and too I exceeded my 200mb download allowance.

“The update is available free of charge, and should you choose to download it using 3G data within Australia and while using a Vodafone SIM card, the data will not be deducted from your monthly allowance.”

I only realised after my billing period finished there was a problem. It took 40 minutes on the phone to Vodafone support to resolve, but eventually the additional data charges were waived. My wife had the same issue and, while the excess data charges were also eventually waived, she was only offered 100mb for the rest of her data allowance in the billing cycle. The Vodafone representative could not even find this blog on the website, and when technical support assisted they kept telling her the download is 225mb and incurs 3G data charges.

It is disappointing the billling is not set up properly and then not properly honoured (or even recognised as a problem) when raised with Vodafone support. These are the sorts of things that make customers quite frustrated and give Vodafone a bad name.

My advice to others on the $29 plan who are doing this upgrade is not to use 3G unless you have a good amount of time to talk through getting the data charges reversed with Vodafone support.
Reply
Tuesday, May 22, 2012 at 10:15 pm
michael says:

HI thank for good news aboout the update,
but dose the update language update lihe arabic
thanks
michael
Reply
Wednesday, May 23, 2012 at 10:52 am
Ankur says:

Hi Kieran,

FOTA updates were a breeze from 2.3.1 to 2.3.5 (two updates in all).

Turned out that FOTA update from 2.3.5 to ICS went for a toss.
Was able to download the update but the phone fails to budge beyond the ‘Samsung Galaxy S2 Black screen’ (this is after the Vodafone screen).

Tried leaving it for couple of hours but didn’t work, even taking the battery out and restarting .
Pressing Power,Volume + and Home Key switches it off again.

How do i go about it?

Thanks
Reply
Wednesday, May 23, 2012 at 3:23 pm
- Kieran McIlwain says:
  
  Hi Ankur, if you make a post on our Community Forums our Help & Support Team can assist you further by troubleshooting the issues you’re facing: http://community.vodafone.com.au/t5/Android-Phones-and-Tablets/bd-p/iphonedroid
  Reply
  Wednesday, May 23, 2012 at 4:52 pm
Mary says:

Hi,

I just got my Galaxy S2 (I9100T) yesterday, and update the OS to Ice Cream Sandwich. After that it works slow, specially when rotates. It does not rotate the pix & photos at all.

Could you please help?

Thanks,
Mary
Reply
Wednesday, May 30, 2012 at 12:03 pm
Terence says:

Updated yesterday… But now my phone keeps shutting down by itself and i have to hold onto the power button for 10sec before it turns back on.
Reply
Thursday, May 31, 2012 at 12:32 pm
kristy says:

Updated using wifi phone constantly freezes the camera is slower than a wet week and my battery runs down by mid afternoon any way to uninstall the update??????
Reply
Saturday, June 2, 2012 at 4:23 pm
- Kieran McIlwain says:
  
  Hi kristy, there’s no way to roll-back the update but if you make a post in our Community Forums, our Help & Support Team can assist you with further troubleshooting.
  Reply
  Monday, June 4, 2012 at 9:25 am
gen4sr says:

Sorry Vodafone, I already posted this on the Samsung Galaxy S11 update page……

I upgraded my KIES to the latest version a few nights back and attached my Samsung Galaxy S2 (I9100TDUKJ1-CL687461 root@DELL136 #2) to it and it advised that the firmware upgrade to the long awaited ICS (Ice Cream Sandwich)was available for download.

I must have attempted to upgrade it on 20 different occasions and each time it returned an error.

The majority of the errors were (Unzip Error) when it reached 85% (no error code provided)

The was one instance where it actually looked like it was going to process the upgrade only for the another error saying, please unplug the phone, turn off, restart and then plug in again and it should upgrade.

This didn’t occur or else I wouldn’t be posting this comment.

I have checked the web for various blogs and have found a site which list the CSC’s that ICS is available in Australia for and they are;

Australia.
OPP = AUSTRALIA
OPS = AUSTRALIA
VAU = AUSTRALIA T
XSA = AUSTRALIA
TEL = AUSTRALIA T
HUT = AUSTRALIA T

Obviously my DUK version is not in this list, nor at the top of the technical information.

This is fine, but why does KIES advise that there is an upgrade available if it is not?

I don’t have a problem with the GingerBread OS and hence don’t necessarily need the Upgrade but surely KIES can read that my phone is not compatible with the upgrade as yet?

Any assistance would be greatly appreciated and or advice as to when I should reattempt to upgrade rather than trying frustratingly every time I link to KIES?
Reply
Thursday, June 7, 2012 at 9:02 am
- Kieran McIlwain says:
  
  Hi gen4sr, I’m sorry to hear that you’re facing issues installing the latest update to your GALAXY S II. I can see that you’ve made a post in our Community Forums, which is the best place to get help for your issue. Our Help & Support Team will be along to assist you further there.
  Reply
  Thursday, June 7, 2012 at 3:06 pm
phil jones says:

I did the ugrade from Gingerbread to ICS the other day… Ive had nothing but problems ever since.

It shuts itself off several times a day

It overheats

It freezes and I have to pull battery out.

It is useless to me now. I rely on my phone for work (medical assistant)

Worst thing I did was do the upgrade.

Now what ????

I’ll just add this to the pathetic reception I already struggle with !!

Vodaphone need to fix this ASAP !!!
Reply
Friday, June 8, 2012 at 6:37 pm
- Kieran McIlwain says:
  
  Hi Phil, I’m sorry to hear that you’ve been facing issues with your GALAXY S II since performing the upgrade. We’d love to look into this and find a resolution and get you up and running again. If you post a thread in our Community Forums our Help & Support Staff can assist you further.
  Reply
  Tuesday, June 12, 2012 at 9:15 am
SamsungFreak says:

its been more than a month since the release of the software update but i still havent gotten a notice for it yet, i have tried checking the update via the phone and it says ‘no update’
why isnt my phone updating after so long???? IT WAS RELEASED A MONTH AGO!!!!!
i even went to vodafone store and asked them but they didnt give any useful info.

SOMEONE PLEASE HELP!!!!!
Reply
Friday, June 15, 2012 at 10:32 pm
- Kieran McIlwain says:
  
  Hi SamsungFreak, sounds like you’re a massive GALAXY fan and I’d hate to keep you from the latest update. Did you purchase your GALAXY S II from us here in Australia? If it was bought from another carrier or imported from overseas we won’t be able to update it for you.
  Reply
  Monday, June 18, 2012 at 10:13 am
Keith says:

I have tried to download the update thru Kies 3 times, each time i have waited for over 2 hours with no success. VP signal here is very bad so i can’t use the 3G network to download the updates, my internet is Telstra and i still can’t get the download.

Advice please.

Keith
Reply
Tuesday, June 26, 2012 at 10:40 pm
Teelie says:

I don’t like the new update.
Reply
Tuesday, July 3, 2012 at 3:52 pm
- Laurence says:
  
  I have updated and it seems to have really slowed down my email function. It is very frustrating is there anything that i can do
  Reply
  Wednesday, July 11, 2012 at 3:13 pm
Michael says:

When can we expect 4.0.4 update?
Reply
Monday, July 16, 2012 at 8:36 pm
- Kieran McIlwain says:
  
  Hi Michael, Samsung have not provided that update to us for testing. If you’re interested in future updates to Samsung products that we don’t have access to I’d recommend contacting them directly.
  Reply
  Tuesday, July 17, 2012 at 8:19 am
Jay Mee says:

the software for windows on install is saying i need internet connected and it is working and setup fine (using auto detect in browser setting) and pages load up fine and it fails setting up kies with no internet error please reply and help with this issue! thanks
Reply
Friday, July 27, 2012 at 5:36 am
Enam says:

My Hotmail ActiveSync not working after the upgrade to 4.0.3.
I can send and receive email using Social Hub or default email client with ActiveSync account but would not Sync when refreshed. For example when I Read an email in the phone does not get marked as Read in the Hotmail server.
Everything was working fine before the upgrade.

I have removed and added the Hotmail account and it Synced for the first time but soon after it is back to faulty state.
Reply
Wednesday, August 1, 2012 at 10:14 am
vassily says:

hi there.
well i been having a problem the last week,when i received text messages my phone will make a sound as per my settings.after 2or 3 text messages there’s no sound on the incoming text any more.settings still the same,i have done factory reset and still nothing.now as from yesterday my wife’s phone is doing the same thing.any solutions?
Reply
Tuesday, August 7, 2012 at 11:12 am
- vassily says:
  
  by the way we both have samsung galaxy s2
  Reply
  Tuesday, August 7, 2012 at 11:13 am
john alldis says:

What about Telstra 4G Samsung galaxy s 11 update
Reply
Thursday, August 16, 2012 at 7:54 pm
Des says:

I wished I never uprgaded as now I have email prolems where it keeps bringing up old emails that have been deleted more than twice. I couldn’t find a fast way to delete the trash folder so trying to delete 700 messages individually is going to take days
Reply
Thursday, August 30, 2012 at 11:04 pm
Dan says:

Hi Guys
Last week i did Settings > About Phone > Software Update > Check for Update
and found that my Samsung GALAXY S II (i9100t) downloaded an update and changed the Kernel version from Kernel Version:
3.0.15-I9100TDULP9-CL422302 dpi@DELL 149 #3
to
3.0.15-I9100TDULPB-CL710191 dpi@DELL 154 #3

Does anyone know what was changed in this new update ?
thanks
Dan
Reply
Tuesday, September 18, 2012 at 11:40 pm
- Kieran McIlwain says:
  
  Hi Dan, there was a small maintenance release for the GALAXY S II rolled out recently. You can find all the details on this Support Page.
  Reply
  Wednesday, September 19, 2012 at 1:03 pm
L says:

The update is continually failing with any wifi. please fix.
Reply
Saturday, September 22, 2012 at 2:40 pm
Dean says:

Hi Kieran, the support link above in regards to Dan’s post is outdated as referring to update 149#3, as opposed to the newer update 154#3 released just recently! Any info on that small 154 update at all ?
Reply
Wednesday, September 26, 2012 at 1:20 am
brodey says:

when will we get update 4.0.4
Reply
Tuesday, October 9, 2012 at 7:16 pm
Robert MUSENZE says:

My samsung sII has been updating and it is now 2 days it is still showing me installing fota data… can you please help on how to get about this step. I am stuck.
Reply
Wednesday, March 13, 2013 at 4:37 pm

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