Vodafone blog

Hi Kieran,

I’m sure you’re sick and tired of hearing from Galaxy Nexus owners, but I wanted to ask one more question.

Given the amount of pain the lack of Galaxy Nexus updates has caused Vodafone customers and hence Vodafone itself, will Vodafone attempt to avoid manufacturer specific builds of Nexus devices in future? Or, where it is not possible to avoid a manufacturer specific build of a Nexus device, state this clearly to consumers so that they know before they buy the product that updates may (and probably will) be delayed by the manufacturer?

I only bought a Galaxy Nexus from Vodafone a few months ago, and I would not have done so if I knew the delay on updates would be so long (I expected some delay but not this). I will definitely be checking the build of all future Nexus devices before I buy them (and will not buy anything that isn’t a Google build), but I don’t think consumers should have to do such detailed investigation themselves. Consumers buy Nexus devices expecting the latest updates, and I think carriers should inform them if this is not the case.

I am completely aware that the delay in rolling out the Jelly Bean update to the Galaxy Nexus is not Vodafone’s fault, but if Vodafone doesn’t want to lose customers over this I think they need to inform consumers better before they make a purchase or, even better, avoid selling such manufacturer specific devices in future.

Alex

meh….

Shortly? What does that mean? Tomorrow? This week? Next month? Samsung must have given you an ETA date, after the length of this delay, the least you could do is pass that on to us.

I understand that Samsung are putting you in a tough position, but you need to offer more than vagueness.

Thank you.

Samsung have no planned release date for jellybean. Australia will be lucky to have it before key lime pie release

hurry up samsung and vodafone, i want my jelly bean update for christ sake. It’s 2012 not 1912 hurry up!

And my nexus 7 has 4.1.2…

wow, I bought my Galaxy Nexus off kogan knowing that it will not be a vodafone specific yet this bs still happens ! Why?!

This is extremely frustrating week after week and month after month, same old news. Seriously! Vodafone never make a T device on a nexus if you can’t do anything about software update. The trade off for the network is definelty not worth it when you lose timely update on a nexus. What is this? Vodafone just says Samsung didn’t give the update and we are suppose to wait for this for months? This is misleading, buying a nexus from you. Just call the google/Samsung nexus to Vodafone specific trying to be nexus next time so I won’t get tricked and deal with this.

Dear Kieran
As a long suffering Nexus owner I understand everyones frustrations at the extreme delay in getting updates for what is meant to be a flagship device. At the same time I am an IT professional and like yourself have been at the mercy of manufactures with slipping timelines and focus on other areas, such as new products. I understand the frustration you must have in replying to the same questions when all you yourself have is limited information that you can only word in so many different ways

Please note that I am sure the majority of us owners that are waiting for the magic to happen appreciate the effort you put in, but like the majority we can only ask you continue to express to Samsung the disappointment in the time it takes to receive updates that will only shortly leave us behind the next public update anyway.

My 2 most previous devices were the HTC Desire and Desire HD, might have to look at their next round of offerings

Keep up the pressure – you are our primary point of contact for this

Where is the 4.0 update for Sony Xperia S?