Flood Affected Services QLD

Seven of these sites are Optus leased sites and Optus are working hard to investigate, however they are experiencing access issues with a number of these sites due to flood waters.

Two of these sites are Telstra leased and Telstra are continuing to investigate with site visits scheduled to take place today.

Of the remaining sites -

Three are without power and cannot be accessed due to water. Support teams are standing by for access approval.

Thirteen have had power restored but there has been further transmission complications as a result of the adverse weather conditions and our support teams continue to investigate.

Below is a list of suburbs still affected.

Maclean

Coolbie

Bundall

Mt Corella

Mt Kanigan

Mt Samson

Dayboro

Caloundra

Pelican Waters

Booyal

Dakabin East

North Lakes

Clontarf

Booval

Griffin

Ipswich

Browns Plains

Yeerongpilly

Mt Ommaney

Benowa

Newstead

Hollywell

Chermside

Manly West

Update at 9:45 AEST, Tuesday 30th January

RESTORED:

The below outages are restored

Surfers Paradise through to Currumbin

Robina area

Banora to Tweed Heads (QLD/NSW)

Mermaid waters

Elanora to Andrews

Caboolture

Tingalpa

Airlie Beach to Proserpine

PARTIALLY RESTORED:

The below outages have been partially restored.

Gladstone to Raglan areas –one site still affected by water – working through an ETA

Maroochydore to Gympie – five sites still affected by water – working through an ETA

Kingston to Mt Gravatt – one site still affected by water – working through an ETA

ONGOING:

The below sites still have ongoing with access due to flood waters and road closures.

Tumbulgum NSW – Our network team is still investigating this outage

Deception Bay QLD – seven sites still down –working through an ETA

Mackay and surrounding areas - ETA of restoration today

Murwillumbah – two sites affecting both 2G and 3G still down – road closures affecting access to sites

Burbank and surrounds – four sites still down – our support team are investigating

Jimboomba – one site still affected by water, access affected by road closures due to flooding

Greenbank – one site still affected by water, access affected by road closures due to flooding

Update at 21:00 AEST, Tuesday 29th January

Throughout today the teams have resolved a number of issues. Remaining sites are still hampered by either mains power or flood waters stopping access. Below is the latest status update on sites for you:

Surfers Paradise to Currumbin

All sites restored with the exception of five 2G sites remaining. We expect full restoration of 2G services tomorrow.

Airlie Beach to Proserpine (including Mackay)

Impact in the area is due to a mains power lost at two transmission hub sites.

After attempts on the 28^th to helicopter in crews and a generator to one of the sites was halted due to weather, crews were finally able to get a helicopter in today and they are still on the ground working to bring this site back up to 100%

Field teams still trying to obtain access to second site by road – this site is in flood areas just west of Bundaberg / Maryborough and the current reports of flood reduction is stated as 24 hours.

A basic level of services has been restored to the area in the interim. This temporary service solution will be monitored for stability and performance overnight whilst we focus our efforts on continuing restoration of the main service infrastructure.

Alexandria Hills

All services restored

Deception Bay

All services restored

Elanora to Andrews

All services restored

Banora – Tweed Heads

All services restored

Rothwell

Four sites impacted by loss of mains power – This is Optus leased site and pending Optus field works.

Burbank / Currumbin

Restored

Mermaid waters / Robina

Restored

Bracken ridge/ Ningi

Site impacted from 15:10 (29^th). Suspected issue with Transmission link due to water damage. Transmission team are investigating.

Jimboomba and surround

Site is down due to mains power failure and is isolated due to flood waters so we currently cannot access it. We are hoping to gain access tomorrow for restoration work.

Greenbank and surrounds

Site is down due to mains power failure and is isolated due to flood waters so we currently cannot access it. We are hoping to gain access tomorrow for restoration work.

There are still some remaining sites across the State with flood access issues or waiting for generators to be installed.

A number of these are shared infrastructure with Optus and Telstra and we are working with our partners to get the infrastructure restored as soon as possible. We will share updates on progress as soon as we are notified.

Thank you for your continued patience as we work to restore all services. We understand that you are all very anxious to get connected with family and friends again and we’re doing everything we can to restore your service and peace of mind.

We’ll update you again in the morning.

Update at 11:30 am AEST, Tuesday 29th January

Surfers Paradise to Currumbin

Damaged hardware was replaced overnight enabling eight 2G sites to be restored. Five 2G sites remain down and under investigation. 3G services have been normal since the 27th.

Airlie Beach to Prosperpine (including Mackay)

A chopper is taking our team and a generator out to one of the two main sites. It is due to arrive at the site at 2pm AEST.

Field teams still trying to obtain access to 2^nd site by road – this site is in flood areas around Bundy and Maryborough and we’re still waiting on advice from emergency services as to whether we can gain access. Currently the direction is that access will be granted in 24 hours once flood waters have receded.

Alexandria Hills and surrounds

Sites were impacted by loss of mains power. A back up generator was moved to the main site to recover the chain of sites but this failed overnight.

Field teams are currently on site and are working towards a restoration eta of 3 pm AEST.

Deception Bay and surrounds

Four sites impacted by loss of mains power, currently our teams cannot access the site to restore power as a result of flood waters. This site is on the flood access watch list and our teams will get access as soon as it is deemed safe by the QLD Police and Emergency Services.

Kingston to Mt Gravatt

Six sites impacted by a loss of mains power, A generator was deployed to a parent site that enabled five sites to be restored yesterday afternoon.

One site still down and has access issues due to flood waters so is on the flood watch list awaiting instructions from the authorities for safe access.

Elanora to Andrews

Sites impacted by loss of mains power at hub site. All sites were restored yesterday but four failed again this morning. Our field teams are enroute to investigate the cause of this second failure and will provide an update once they have information to share.

Banora – Tweed Heads and surrounds

Four sites currently impacted by loss of mains power. Our technicians are investigating but we don’t have much more detail on these areas for the moment. We’ll update you again as soon as we hear more.

Rothwell and surrounds

Four sites impacted by loss of mains power. Currently these sites have flood access issues and tech teams are waiting on instruction from authorities. This is Optus leased infrastructure so we are liaising with Optus technicians to confirm access and restoration progress.

Burbank and surrounds

Four sites impacted by a loss of transmission. Our tech teams are investigating and expect restoration of services later today.

Mermaid Waters and surround

Four sites impacted by loss of mains . Mains power temporarily restored yesterday but failed again overnight. Team is on hand to restore mains power today.

The main cause of outages are mains power interruptions due to storm damage. These sites are wide spread across the total storm impacted region and our teams are working through these and managing the logistics of supplying available generators.

Thanks again for your patience as we work to get you connected again as soon as possible. We’ll update you again later today.

UPDATE AT: 9:40 am AEST Tuesday 29th, January

Airlie Beach, Prosperpine, Mackay regions

We have overage loss in the Mackay area linked to the outage that first occurred on Sunday the 27^th due to flooding. Power has been lost at two transmission hubs. Access via land and air has been hampered by weather.

Attempts to fly a chopper in last night were put on hold due to dangerously high winds and the team is trying to get access out there again this morning.

Access to the second site via 4WDs will also be attempted again this morning pending police confirmation that the flood waters are passable. We expect an update from QLD Police Services mid morning.

Currently there are four of five sites servicing the Mackay region that are affected. Affected areas include:

Princhester (Postcode 4702)
The Caves (Postcode 4702)
Bloomsbury (Postcode 4798)
Mt Blackwood (Postcode 4741)
Elaroo (Postcode 4798)
Foxdale (Postcode 4800)
Hamilton Island (Postcode 4802)
Shute Harbour (Postcode 4802)
Airlie Beach (Postcode 4800)
Proserpine (Postcode 4800)
Central Mackay (Postcode 4740)
Marlborough (Postcode 4705)
Glen Geddes (Postcode 4702)
Mackay North (Postcode 4740)
Mackay (Postcode 4740)
Jubilee (Postcode 4064)
Milton (Postcode 4064)

We will update you on the progress of the airlift and land access to get the generators in and running as we get news from the teams on the ground.

Thanks for your patience, we know this is an anxious time for you all and we’re working really hard to get you connected again so you can keep in touch with family and friends and have peace of mind.

UPDATE AT: 6:45am AEST Tuesday 29th, January

Gladstone to Raglan

Confirming that all services have been restored and sites are stable.

One site in Kingaroy is still impacted by flooding and technicians are out there this morning investigating.

Alexandra Hills to Loganholme

Sites were restored yesterday. Overnight some of these became unstable, affecting areas between Alex Hills and Loganholme. Support teams are in attendance and will provide further updates later this morning.

UPDATE AT: 20:50 AEST Monday 28th, January

Gladstone to Raglan

Services were restored to the damaged hub at approx 7 PM this evening. This has restored service to Cairns and Rockhampton. One single site remains damaged and technicians will attempt to restore this tomorrow morning.

Please turn your phone off and on again to reset it after the outage. If you still have no service it is likely you’re affected by the one remaining tower and we will have a further update for you tomorrow morning.

Airlie Beach to Proserpine

Network issues as a result of mains power loss at two of our transmission hubs. As many transmission links as possible were re diverted to ease impact on the sites.

Access to one of the areas has been hampered by severe flooding so our team engaged the use of a helicopter to transport a generator to the site. Unfortunately attempts to land the helicopter were unsuccessful due to flooding. The team tried again to access the site early this evening but the inclement weather made it unsafe for the chopper to fly in so our technicians will have to try again first thing in the morning (weather dependant).

The second site can be reached by 4WDs as soon as flood waters recede and the police approve access. Teams will get a generator in place to restore power and service.

Surfers Paradise to Currumbin

Impacted sites are 2G only, 3G services should be ok.

Teams are replacing damaged parts this evening and service restoration for 2G service in the area is imminent.

Tingalpa

Three sites remain impacted ( 2 x 2G & 1 x 3G ).

The remaining three sites require power to be restored or generators enabled. And our teams are working on restoring power this evening.

Elanora to Andrews

Seven sites were impacted this afternoon, these sites are all restored and service should have returned. Please switch your device off and on again to reset it.

Alexandria Hills

Sites in the area impacted this afternoon after a loss of power. The backup generator has been moved to the site and restoration of service is imminent.

There are an additional impacted sites wide spread across the total storm impacted region. The majority of these sites have been affected by power outages. Our teams are working through these also, and coordinating the logistics of suppling generators to these sites to get services restored as soon as possible.

The remaining sites have been badly impacted by mains power outages and our teams have had not been able to get access due to flooding, road closures or unsafe flying conditions.

We’ll continue to monitor each site for power restoration during the evening and also monitor flood levels so our field teams can work through the list of remaining sites.

Thanks everyone for your continued patience whilst we work to get you connected. We understand this is a very anxious time for you all and want you to have peace of mind again as soon as possible.

Please do stay safe and we’ll update you again in the morning.

Real time emergency updates from the QLD Government: http://qldalert.com/

Alternative Emergency numbers for Northern and Central Queensland :

Cairns 4030 7000
Mareeba 4030 3340
Townsville 4750 5581 or 4750 5583
Mt Isa 4744 1111 or 4744 1808
Mackay 4968 3530
Gladstone 4971 3222

UPDATE AT: 17:35 AEST Monday 28th, January

Site Status Morayfield and Caboolture, Brisbane

Caboolture (Postcode 4510)   – 2G is down – 3G is working
Caboolture (Postcode 4510) - 2G is down - 3G is working
Wamuran (Postcode 4510)    – 2G is down - 3G is working
Morayfield (Postcode 4506)   – 2G is down - 3G is working

UPDATE AT: 15:30 AEST Monday 28th, January

GLADSTONE to RAGLAN areas

Currently both 2g and 3G sites are impacted. The issue is with transmission lines leased from Telstra that have been badly affected by flooding. Telstra crews have tried to access the site but were stopped by police as there are bridges impacted by floods that need safety inspections before they are reopened. ETA for possible road access approval is 4PM today (AEST)

This outage is partially impacting the towns of Cairns & most of Rockhampton as well as other smaller townships on the coast.

Airlie Beach to Proserpine

We have confirmed the use of a helicopter to transport a generator to one of the two impacted sites. Due to a no landing zone at the other site, we are working on alternate land access method. Both sites require temporary power to enable service restoration.

Surfers Paradise to Currumbin

13 sites still impacted (2G only). Impact has been caused by flooding and whilst some hardware has been replaced, we are still to replace some remaining parts. Some of the required parts have arrived from interstate and teams are preparing to undertake works this afternoon and into this evening.

TINGALPA

Initially up to 10 sites were impacted. We had restored seven sites as of midday today. Three sites are waiting for power to be connected to restore transmission (2 x 2G & 1 x 3G ).

UPDATE AT: 14:55 AEST Monday 28th, January

Our store in Ipswich has closed early. The team got a call from disaster management and have been advised to get home safely as the Bremer River has risen rapidly. If you need assistance with your service please contact us here, on Facebook or Twitter.

UPDATE AT: 13:20 AEST Monday 28th, January

We have been advised that there are problems with contacting the emergency number Triple Zero (000) in some parts of North and Central QLD.

Alternative Emergency numbers for Northern and Central Queensland have been set up:

Cairns 4030 7000
Mareeba 4030 3340
Townsville 4750 5581 or 4750 5583
Mt Isa 4744 1111 or 4744 1808
Mackay 4968 3530
Gladstone 4971 3222

Please be aware that where we have sites out on both 2G and 3G our customers will default to a working network in the area to be able to call emergency services. If other carrier have lost mobile service in that same coverage plot then there will be no mobile access to emergency services and you should call using a working land line.

Here is a blog post we did a while back explaining the details behind contacting emergency services in times of network failure: http://blog.vodafone.com.au/blog/mobile-emergency-calls/

QLD Police Services are keeping Queenslanders updated on their Facebook page

Please be smart and stay safe in these conditions.

UPDATE AT: 12:45 AEST Monday 28th, January

Gold Coast

2G and 3G services affected from Elanora to Andrews. Seven sites have been compromised. Engineers are investigating the cause. We’ll update you as soon as we have more information.

UPDATE AT: 8:30 AEST Monday 28th, January

Surfers paradise to Currumbin

Initially both 2G and 3G sites were impacted by the storms on the 26th. Technicians were able to recover all 3G services by the 27th. There some remaining 2G sites that will still be impacted. Customers with 2G phones will still be experiencing issues with their service until replacement parts arrive. Parts were due to arrive yesterday from Sydney and Melbourne but were held up due to flight cancellations on account of the weather. The new eta for part arrival on site is this evening.

Maroochydore to Gympie

Original impact was due to mains power failures as a result of the flooding on the 27th. Our technicians used generators to restore all but three sites on the same day (27th). There are three sites in the area that are currently not accessible due to storm flooding and as soon as our technicians can gain access they will work to restore power to these sites. We’ll update you on the remaining sites as soon as we hear from our team on the ground.

Gladstone to Raglan

2G and 3G site are impacted by flooding . The issue is with a Telstra leased transmission line that was badly affected by flood waters. Telstra unable to confirm an ETA for a fix at this point as they have numerous services impacted in the region. They have advised will provide an update for us later this morning . This outage is impacting the towns of Cairns & Rockhampton.

Airlie Beach to Proserpine

Sites that were impacted, were initially restored but have since failed again. Impact is due to a mains power lost at our transmission hub. Our technicians originally restored power with generators but the weather created more issues for them and the back up power failed. They have rediverted as many transmission links as possible to reduce the impact on customers.

We have a temporary generator power at site locations near Eidsvold and Gayndah both of which have been isolated by flood waters . Our crews are on the road again this morning trying to access these sites and we’re working through an option to use helicopters to fly in the generators. We’ll keep you posted.

Logan City and Beaudesert Shire

Both 2G and 3G services are impacted. Impacted customers may face no network access in the affected area. Customers in and around the following suburbs may face degraded or no access to both 2G and 3G coverage - Browns Plains (Postcode 4118); Shailer Park (Postcode 4128); Kingston (Postcode 4114); Waterford West (Postcode 4133); Heritage Park (Postcode 4132); Park Ridge (Postcode 4125). Our team are in attendance and working to restore this as soon as possible, we’ll keep you posted on their progress.

Just a reminder that The Queensland Police Service has asked you to only dial Triple Zero in an emergency and if you need the latest information on roads, flooding and police instructions, please dial 13 19 40. They need to keep the emergency line as free as possible for emergency calls.

Again, massive thanks to our Vodafone engineers who have been working tirelessly to get services restored as quickly as possible. We’ll continue to keep you updated as more news on restoring services becomes available.

Please be smart and stay safe in the big wet.

UPDATED AT: 20:20 AEST Sunday 27th, January

Rockhampton to Mount Hopeful, North QLD

Storms in the area severely impacted both power and transmission to our sites.

Overnight we successfully restored power and transmission to all but three sites. Since this restoration the weather caused another power outage affecting postcodes: 4702, 4798, 4741, 4800, 4802, 4740, 4705, 4702, 4740 and 4064.

Our engineers are in attendance to try and restore power to the transmission hub.

Surfers Paradise, Gold Coast, QLD

A number of sites were affected by storm damage on the Gold Coast.

We have successfully restored 3G services but there are some remaining 2G sites that are still suffering and customers with 2G only handsets will notice reduced service or have no service until we are able to resolve these issues.

Current post codes affected include: 4215, 4226, 4218, 4215, 4217, 4224, 4220, 4211, 4226 and 4213.

We have an eta on a resolution for these sites by tomorrow morning.

Sunshine Coast, QLD

We have 2G and 3G sites between Maroochydore and Gympie affected by the storms. Since this afternoon, many sites have been restored but there are a small number of sites still requiring attenti0n. Engineers are in attendance and conducting testing, they hope to have the sites restored by morning (weather dependant).

Current postcodes affected include: 4572, 4551, 4573, 4567, 4560, 4556, 4553, 4560, 4564, 4573, 4570, 4562, 4573,4562, 4519, 4551, 4558, 4575, 4562, 4567, 4558, 4566 and 4565.

We will let you know as soon as we hear more.

Our stores at Sunshine Plaza, Maroochydore and Kawana Waters were not able to open today due to the rain. All access roads were flooded and our teams were not able to get to work.

The Queensland Police Service recommends you dial 13 19 40 for the latest information and police instructions.

Huge thanks to our Vodafone engineers who have been working tirelessly in less than ideal conditions to get services restored as quickly as possible. We’ll continue to keep you updated as more news on restoring services becomes available.

Please be smart and stay safe in the big wet.

Recent Comments

164 Responses to “ Flood Affected Services QLD ”

Michelle says:

Doesn’t appear to be any service in Mackay????
Reply
Sunday, January 27, 2013 at 4:38 pm
- Lucie says:
  
  Hi Michelle, Mackay would definitely be affected by the equipment damage in North QLD. Please bear with us while we try and get it up and running again for you as soon as possible.
  Lucie
  Reply
  Sunday, January 27, 2013 at 6:22 pm
Mike says:

Thanks for keeping us informed!
Reply
Sunday, January 27, 2013 at 4:45 pm
- Lucie says:
  
  You’re welcome Mike, stay safe.
  Lucie
  Reply
  Sunday, January 27, 2013 at 6:22 pm
Catherine says:

Is service likely to be back up on Hamilton Island anytime soon?
Reply
Sunday, January 27, 2013 at 6:38 pm
- Lucie says:
  
  Hi Catherine, I will check in with tech and come back to you asap.
  Lucie
  Reply
  Sunday, January 27, 2013 at 6:56 pm
Michelle says:

Thank you for the reply.
Reply
Sunday, January 27, 2013 at 7:53 pm
- Lucie says:
  
  You’re welcome Michelle, stay safe. Re: Mackay services. We got them back up and running then the power failed again due to the extent of the water damage. Our team are working on the main sites as I type to get Mackay up again but I am not likely to get another update until morning. Hopefully it will be good news for everyone. I will let you know as soon as I hear from our technicians. Thanks for your patience Michelle, Mother Nature is certainly showing us her strength!
  Lucie
  Reply
  Sunday, January 27, 2013 at 9:45 pm
Tony says:

Can I ask, when is the Jimboomba district service coming back on line, were not in the hills out here.. The tower is out here on dry land
Reply
Sunday, January 27, 2013 at 9:27 pm
- Lucie says:
  
  Hi Tony, I am not sure exactly, I expect another network update first thing in the morning. What has likely happened is that one of the towers that supplies the Jimboomba area has been affected. Networks are like branches and if one of the branches has an issue, the transmission can affect towers further along the branch, even if your specific tower is not in the area of concern. the weather appears to be worsening however our engineers are on site and made progress today so hopefully the weather provides a reprieve and they’re able to get the rest of the damage fixed. Stay tuned for more updates in the morning. Stay safe.
  Lucie
  Reply
  Sunday, January 27, 2013 at 9:33 pm
  - Tony says:
    
    Thanking you.
    Reply
    Sunday, January 27, 2013 at 10:22 pm
    - Lucie says:
      
      You’re welcome Tony.
      Reply
      Monday, January 28, 2013 at 1:30 pm
Michelle says:

I would also love to hear when you think Mackay will be back on line, please.
Reply
Sunday, January 27, 2013 at 9:29 pm
Charmaine Journeaux says:

I’m in Dayboro and have had no service since early this morning. Been scary really no phone no power and in a flood:{
Reply
Sunday, January 27, 2013 at 9:50 pm
- Lucie says:
  
  I can understand that would be very scary Charmaine. I hope to have a good news update for you in the morning with services restored. Please stay safe and this is a good article for you to read re: contacting emergency services if your Vodafone service is down http://blog.vodafone.com.au/blog/mobile-emergency-calls/
  
  Also, keep an eye on the QLD Police Service Facebook page, they’re very active with their updates: https://www.facebook.com/QueenslandPolice
  
  Lucie
  Reply
  Sunday, January 27, 2013 at 10:03 pm
Tom Ross says:

Hi, I am trying to get in touch with my wife (vodafone mobile) in Cairns (Yorkeys Knob 4878) – would this be due to the outages?

Thanks, much appreciated – Tom
Reply
Sunday, January 27, 2013 at 10:22 pm
- Vodafone Australia says:
  
  Hi Tom,
  
  I’ve checked our outages and it doesn’t look like Yorkeys Knob is facing any outages. Have you found that you’ve since been able to get in contact with your wife? Are you both in Yorkeys Knob?
  
  Thanks,
  AL
  Reply
  Monday, January 28, 2013 at 9:04 am
Dee says:

What’s happening in Gladstone (4680)
Reply
Sunday, January 27, 2013 at 11:02 pm
- Vodafone Australia says:
  
  Hey,
  
  As soon as it’s safe to do so we’ll have technicians in to check out what’s going on. Keep an eye on the Blog for further details.
  
  Thanks,
  AL
  Reply
  Monday, January 28, 2013 at 9:24 am
graham brettle says:

i am in postcode 4701 – both phones no service – any ETA
Reply
Sunday, January 27, 2013 at 11:41 pm
- Vodafone Australia says:
  
  Hi there,
  
  There’s a great chance that you may find that your phone service is affected when in a neighbouring suburb to one that we’ve listed above. We’re working as fast as possible to get everything sorted out, and we’ll have technicians in to check everything out as soon as it’s safe to do so.
  
  Thanks,
  AL
  Reply
  Monday, January 28, 2013 at 9:22 am
TJ says:

Lucie, just thought I should let you know I’m in Koongal 4701 (eastern suburb of Rockhampton) and we’re still having complete reception dropouts as well. Big thanks to Vodafone’s tech crews too, we understand it’s not an easy job to fix this sort of thing during floods, hope they manage to stay safe – their wellbeing is much more important than our phone coverage!
Reply
Monday, January 28, 2013 at 1:06 am
- Vodafone Australia says:
  
  Hey,
  
  Thanks for the kind words! We’re working as hard as we can to get our technicians out to thaffected sites to sort everything out as soon as it’s safe to do so. I’d definitely recommend keeping an eye on the Blog for ETA’s on coverage in Koongal.
  
  Cheers,
  AL
  Reply
  Monday, January 28, 2013 at 9:30 am
Shelley Ross says:

Hi I am in Morayfield 4506 and have no mobile reception here either.
Reply
Monday, January 28, 2013 at 9:38 am
- Vodafone Australia says:
  
  Hey Shelley,
  
  You may find that surrounding suburbs to the ones listed in our Blog are also affected by our current outages. Our Technicians are working hard in adverse conditions to restore the outages.
  
  Cheers,
  AL
  Reply
  Monday, January 28, 2013 at 11:47 am
Diane Crawley says:

My husband and I (bothe Vodafone customers) live at Morayfield near Caboolture (QLD) and have no service at this stage, is this becasue of the extreme weather conditions over SE Qld at the moment.
Reply
Monday, January 28, 2013 at 10:14 am
- Vodafone Australia says:
  
  Hey Diane,
  
  It would definitely be because of the extreme weather conditions over south-east Queensland. Morayfield is a surrpunding suburb so this would definitely be the cause if you’ve only been experiencing this over the past 2 days. Do you find that you’re able to get service at other times?
  
  Cheers,
  Ash
  Reply
  Monday, January 28, 2013 at 11:49 am
Jonathan Roberts says:

And what’s the excuse for the lack of service to the Gold Coats the rest of the time?
Reply
Monday, January 28, 2013 at 10:32 am
- Vodafone Australia says:
  
  Hi Jonathan,
  
  There shouldn’t be any issues with your service on the Gold Coast at other times, I’d love to chat to you further about this. If I could get you to head over to the Vodafone Community we’ll be able to assist you with all your help and support needs further.
  
  Cheers,
  Ash
  Reply
  Monday, January 28, 2013 at 11:52 am
Krista says:

Hi I am in 4213 area and have no service with a 3G enable phone. It’s states above that this area is fixed. What’s happening?
Reply
Monday, January 28, 2013 at 10:35 am
- Vodafone Australia says:
  
  Hi Krista,
  
  I can see that Mudgeeraba and Tallai are currently facing disruptions to our 3G signal, and Worongary is facing disruptions to our 2G signal. Are you based in any of these suburbs or suburbs surrounding these areas?
  
  Thanks,
  Ash
  Reply
  Monday, January 28, 2013 at 12:01 pm
  - Krista says:
    
    Yes at Bonogin. Is there an eta for fix? Thank you
    Reply
    Monday, January 28, 2013 at 12:25 pm
    - Vodafone Australia says:
      
      Hey Krista,
      
      I don’t have an ETA at the moment, but rest assured that our technicians are working hard to restore services as soon as possible and where safe to do so. Keep an eye on the blog for ETA’s of restorations of services in areas around Bonogin, you may find that your service will return to normal as suburbs around you do, as our towers are interconnected with each other.
      
      Thanks,
      Ash
      Reply
      Monday, January 28, 2013 at 12:45 pm
Nicole skott says:

Hi
What’s the go with Thornlands 4164
I have had problems for over a week now
Reply
Monday, January 28, 2013 at 10:37 am
- Vodafone Australia says:
  
  Hey Nicole,
  
  If you’ve been facing troubles for a week I don’t think that they’d be flood related. I’d love to have a chat to you so we can look into this further for you. It’d be great if you could head over to the Vodafone Community where we’ll be able to help you out with all your help and support needs.
  
  Cheers,
  Ash
  Reply
  Monday, January 28, 2013 at 12:03 pm
Rebecca says:

I’m in Caboolture too, with no service. Presumably because of the weather, but that 50-ish kilometre strip between the Sunshine Coast and Brisbane doesn’t really seem to be worth mentioning
Reply
Monday, January 28, 2013 at 10:47 am
- Vodafone Australia says:
  
  Hey Rebecca,
  
  It looks as if we’re indeed facing outages in Caboolture, and as soon as we have more information about the area between the Sunshine Coast and Brisbane we’ll be able to keep you informed on the Blog! Rest assured that our technicians are working hard in adverse conditions to get everything sorted out.
  
  Cheers,
  Ash
  Reply
  Monday, January 28, 2013 at 12:08 pm
J says:

No service at Manly West
Reply
Monday, January 28, 2013 at 10:50 am
- Vodafone Australia says:
  
  Hi J,
  
  We’re currently facing a 2G outage in Manly West. Keep an eye on the Blog for updates as we work to restore services.
  
  Cheers,
  Ash
  Reply
  Monday, January 28, 2013 at 12:11 pm
Jade says:

Morayfield isn’t on your post code list yet we have no reception here. Any idea on an update on this area please?
Reply
Monday, January 28, 2013 at 11:37 am
- Vodafone Australia says:
  
  Hi Jade,
  
  You may find that areas around the affected suburbs we’ve listed above are affected too. We’ll be updating the Blog about specific areas as the information becomes available, so keep checking it out.
  
  Cheers,
  Ash
  Reply
  Monday, January 28, 2013 at 12:15 pm
Sarah says:

No Service at Wellington Point. Normally no problems.
Reply
Monday, January 28, 2013 at 12:12 pm
- Vodafone Australia says:
  
  Hey Sarah,
  
  It’s possible that surrounding areas are also affected and this is why you don’t have coverage at Wellington Point. We’re working as hard as we can to get everything back up and running as soon as it’s safe to do so. Keep an eye on the Blog for information as it becomes available to us.
  
  Thanks,
  Ash
  Reply
  Monday, January 28, 2013 at 12:24 pm
Ashley says:

Post code 4503 doesn’t have any service
Reply
Monday, January 28, 2013 at 12:46 pm
- Vodafone Australia says:
  
  Hey Ashley,
  
  We’re facing a 2G outage in Kallangur and Dakabin, and a 2G and 3G outage in Murrumba Downs and Griffin. Our technicians are working as hard as possible to restore services where safe to do so. Keep an eye on our Blog for updates for more specific suburbs as the information becomes available.
  
  Cheers,
  Ash
  Reply
  Monday, January 28, 2013 at 12:58 pm
shawn says:

dont have any service in kallangur only have emergency calls only
Reply
Monday, January 28, 2013 at 12:56 pm
- Vodafone Australia says:
  
  Hi Shaun,
  
  We’re facing a 2G outage in Kallangur at the moment, and we’re working as quickly as possible to get things back up and running for you. We’ll have more specific information and ETA’s on our Blog as the information becomes available so keep an eye on this page!
  
  Thanks,
  Ash
  Reply
  Monday, January 28, 2013 at 12:59 pm
Mella says:

for the past few days there has been no signal (nothing at all) with vodafone!!!! in Rockhamton that is
gosh
Reply
Monday, January 28, 2013 at 1:09 pm
- Vodafone Australia says:
  
  Hi Mella,
  
  It’s possible that the outage that you’ve been experiencing is directly related to the outages that have occurred due to the extreme weather conditions in south-east Queensland as our towers are interconnected. You’ve mentioned that it’s been going on for a few days. Are you able to remember what day it started?
  
  Thanks,
  Ash
  Reply
  Monday, January 28, 2013 at 1:26 pm
Nicole says:

I have no service in Birkdale and haven’t had any all day!
Reply
Monday, January 28, 2013 at 1:12 pm
- Vodafone Australia says:
  
  Hi Nicole,
  
  It’s possible that the coverage issues you’re facing are related to the outages we’ve experienced in surrounding areas due to the extreme weather conditions. This is because our towers are interconnected to one another. Keep an eye on our Blog as information about specific suburbs becomes available to us.
  
  Cheers,
  Ash
  Reply
  Monday, January 28, 2013 at 1:28 pm
Damien says:

I’ve not been able to get any coverage throughout Cairns and up to Palm Cove. Is there any information on progress for the outage?
Reply
Monday, January 28, 2013 at 2:11 pm
- Vodafone Australia says:
  
  Hey Damien,
  
  You may find that it’s a little difficult to get coverage throughout areas of Queensland today as towers that were directly affected also feed coverage through to towers around them, and a domino effect may have occured. You’ve mentioned you’re not getting coverage in Cairns and Palm Cove and suburbs inbetween. Do you normally get coverage in these areas? While I don’t have any specific information about the path from Cairns to Palm Cove, keep an eye on our Blog as we’re updating and adding to it as soon as information becomes available.
  
  Thanks,
  Ash
  Reply
  Monday, January 28, 2013 at 2:31 pm
  - Damien says:
    
    Yes, I do usually get coverage in these areas.
    
    The areas I have been to since last evening when I first lost coverage are:
    Cairns City (4870)
    Edge Hill (4870)
    Palm Cove (4879)
    
    Can you – OR ANYONE – tell me if there is any site in or close to Cairns which is getting Vodafone coverage?
    Reply
    Monday, January 28, 2013 at 2:53 pm
Anna says:

4124 greenbank no service either, I’m stuck with no power, wifi out and my mobile out, I don’t have a land line and I don’t see greenbank on your list there.
Reply
Monday, January 28, 2013 at 2:34 pm
- Vodafone Australia says:
  
  Hi Anna,
  
  We’re experiencing issues to our 2G and 3G network in Greenbank and we’ll update the blog as soon as we get some more information about what’s going on over there, so keep an eye out. As soon as it’s safe to do so we’ll have our technicians and engineers restore services in Greenbank.
  
  Please stay safe and look after yourself.
  
  Thanks,
  Ash
  Reply
  Monday, January 28, 2013 at 3:30 pm
Damien says:

Yes, I do usually get coverage in these areas.

The areas I have been to since last evening when I first lost coverage are:
Cairns City (4870)
Edge Hill (4870)
Palm Cove (4879)

Can you – OR ANYONE – tell me if there is any site in or close to Cairns which is getting Vodafone coverage?
Reply
Monday, January 28, 2013 at 2:52 pm
- Vodafone Australia says:
  
  Hey Damien,
  
  Currently we have all of Cairns listed as out. You may find that there may be intermittent coverage as we begin to restore towers in and around affected areas, but I don’t have a list of sites that are still up and running in Cairns at the moment. I would definitely recommend keeping an eye on the Blog though, as the information we post is the most up-to-date information we’ve got available.
  
  Cheers,
  Ash
  Reply
  Monday, January 28, 2013 at 3:36 pm
Rocky Car says:

I only hope the poor people in the disaster areas phones are not redirected to Vodafone in an emergency. We cant get coverage at the best of times let alone in an emergency…..
Reply
Monday, January 28, 2013 at 3:19 pm
- Vodafone Australia says:
  
  Hey Rocky,
  
  I’d love to have a chat to you one-on-one about any coverage issues that you’re facing. It would be great if you could get in contact with us over at the Vodafone Community. We’ll be able to look into the specific issues you’re facing so we can get you using your services the way you want to.
  
  Cheers,
  Ash
  Reply
  Monday, January 28, 2013 at 3:37 pm
Anna says:

Thanks so much will keep my eyes peeled. Stay safe. Anna
Reply
Monday, January 28, 2013 at 3:33 pm
Emma says:

I dont seem to have coverage in Redland Bay but I cant see anything above for when i will be receiving coverage back
Reply
Monday, January 28, 2013 at 4:45 pm
- Vodafone Australia says:
  
  Hey Emma,
  
  You may find that it’s a little difficult to get coverage throughout areas of Queensland today as towers that were directly affected also feed coverage through to towers around them. Keep an eye on the Blog as we’ll be posting information about areas around you as we get information about them. You may find that as we work on repairing the towers directly affected by Queensland’s weather, your service will return to normal.
  
  Thanks,
  Ash
  Reply
  Monday, January 28, 2013 at 5:08 pm
Jacob says:

What is the problem with service in or near the Murwillumbah Area
Reply
Monday, January 28, 2013 at 5:00 pm
- Vodafone Australia says:
  
  Hi Jacob,
  
  Currently we’re facing a 2G and 3G outage in the Murwillumbah area. Our support team’s investigating this and we’ll have services back up and running as soon as possible.
  
  Thanks,
  Ash
  Reply
  Monday, January 28, 2013 at 5:05 pm
Rebecca says:

Service to Caboolture has been restored Thank you
Reply
Monday, January 28, 2013 at 5:01 pm
- Vodafone Australia says:
  
  Hey Rebecca,
  
  That’s great news!
  
  Stay safe and dry and remember you’re able to get in touch with us for any help and support needs over at the Vodafone Community, on our Facebook page or on our Twitter page.
  
  Thanks,
  Ash
  Reply
  Monday, January 28, 2013 at 5:11 pm
- Lucie says:
  
  Great! thanks for letting us know Rebecca.
  Reply
  Tuesday, January 29, 2013 at 1:10 pm
Corey says:

Kudos Vodafone! Unlike some other carrier, I never lost service in Cairns, despite so many cells/services down!
Reply
Monday, January 28, 2013 at 5:40 pm
- Vodafone Australia says:
  
  Hey Corey,
  
  That’s great news!
  
  Don’t hesitate to get in contact with us at the Vodafone Community, our Facebook page or over at Twitter if we’re able to help out with anything in regards to your service.
  
  Stay safe in Cairns.
  
  Cheers,
  Ash
  Reply
  Monday, January 28, 2013 at 5:46 pm
- Lucie says:
  
  Thank you for the feedback Corey and for your tweet also. I hope you and yours are safe and well in this dreadful weather.
  Lucie
  Reply
  Monday, January 28, 2013 at 6:05 pm
Jacob says:

Do you have an ETA of when service will be back to the Murwillumbah Area?
Reply
Monday, January 28, 2013 at 5:50 pm
- Lucie says:
  
  Hi Jacob, we’re currently waiting for power to be connected again at the transmission hub. We’ve been waiting on some spare parts to arrive from interstate and have some, but not all. The latest update from the team on the ground is that they hope to have the three remaining sites that include your area, fixed this evening however that does depend on access to the site and conditions. Our crews have to be safe as well. Fingers crossed you’ll be back up again tonight. I’ll let you know more as soon as I hear. Stay safe.
  Lucie
  Reply
  Monday, January 28, 2013 at 6:07 pm
Michelle says:

Any news on when Mackay 4740 will be restored????
Reply
Tuesday, January 29, 2013 at 7:53 am
- Lucie says:
  
  Hi Michelle, I’m just checking in with the Network Recovery Team and will let you know as soon as I hear back. I shouldn’t be too long.
  Reply
  Tuesday, January 29, 2013 at 8:05 am
  - Michelle says:
    
    Thank you. A friend there relies on his mobile, he has been ringing me from a public phone, he is desperate for service.
    Reply
    Tuesday, January 29, 2013 at 9:00 am
    - Lucie says:
      
      Hi Michelle, did you see the latest update for Mackay? The helicopter is due to land at one of the key sites this afternoon at 2pm AEST and the other site will likely be another 24hour or so away before we can gain access due to flood waters. I hope all is ok and I’ll have another update later today on progress.
      Reply
      Tuesday, January 29, 2013 at 1:03 pm
      - Michelle says:
        
        Hi Lucie,,,, yes thanks for that….. he still doesnt have service….. so still anxiously waiting …. i do thank them for their efforts….. however,,, please hurry….
        
        Tuesday, January 29, 2013 at 5:00 pm
      - Michelle says:
        
        HE HAS SERVICE….. THANK YOU THANK YOU THANK YOU to everyone who works so hard in horrible conditions to give us back our services that we now take for granted.
        
        VERY HAPPY
        
        Tuesday, January 29, 2013 at 5:47 pm
      - Lucie Snape says:
        
        I’m so pleased Michelle, thank you so much for letting us know. I hope you can all rest a little easier now. All the best and thanks again for the update.
        
        Tuesday, January 29, 2013 at 6:08 pm
Stuart REID says:

what about 4739
Reply
Tuesday, January 29, 2013 at 10:48 am
- Stuart REID says:
  
  What does that mean this area has been out since 9.1.13
  Reply
  Tuesday, January 29, 2013 at 11:04 am
  - Stuart REID says:
    
    Why did you take down your comments , what is the latest update fo this area,4739 ?
    Reply
    Tuesday, January 29, 2013 at 11:53 am
    - Stuart REID says:
      
      Why is it I think i should just give up and walk away , is that your intention- tactic.
      Reply
      Tuesday, January 29, 2013 at 12:00 pm
    - Lucie says:
      
      Hi Stuart which comments have been removed? With regards to your postcode there is definitely an issue with your area and we’ve been unable to access the two key sites due to flooding. One site is being accessed today via helicopter and it is due to land on site at 2pm AEST today. The other one will need to be accessed by 4WD but we’re waiting on police clearance to do so and currently they’re saying it’s approximately 24 hours before the waters will recede. I will know more this afternoon so keep an eye on the updates as they come through. Thanks Stuart, stay safe.
      Reply
      Tuesday, January 29, 2013 at 1:02 pm
Tony O'Keefe says:

Hi, can’t see where you might be posting info for NSW? Have not had a service in Northern Rivers NSW (Pottsville/Tweed Heads area) for some 30+ hours. Any idea when this might be resolved?
Reply
Tuesday, January 29, 2013 at 12:50 pm
- Lucie says:
  
  Hi Tony, I just posted an update that includes info on Tweed Heads and Banora Point. Four sites are out and technicians are enroute to investigate. I don’t have much more info at the moment but will certainly let you know as soon as something more comes through from the team on the ground. thanks for your patience Tony,we hope to have you reconnected again very soon. Stay safe.
  Lucie
  Reply
  Tuesday, January 29, 2013 at 12:53 pm
ross says:

What is the service like at jimboomba / cedar vale 4285
Reply
Tuesday, January 29, 2013 at 1:51 pm
- Lucie Snape says:
  
  Hi Ross, there have been reports of damage but I am just waiting for confirmation of details for you so I can share them on the blog. Stay tuned, I’ll get an update shortly
  Reply
  Tuesday, January 29, 2013 at 6:30 pm
Angela says:

Any updates for Greenbank, we have no phone overage or power?
Reply
Tuesday, January 29, 2013 at 2:11 pm
- Lucie Snape says:
  
  Hi Angela, I’ll check in and post an update again shortly. Thanks!
  Reply
  Tuesday, January 29, 2013 at 6:30 pm
Simone says:

Thank you for this update. However, it only covers QLD. Could you please advise for flood affected areas in Northern NSW as well?
Reply
Tuesday, January 29, 2013 at 2:42 pm
- Lucie Snape says:
  
  Hi Simone,yes there are definitely some issues in Northern NSW around the Tweed and Murwillumbah. We currently can’t access the source of the problems due to flood waters but if we can get in there tonight to get started on a fix we will, otherwise we’re hoping to get access tomorrow. Sorry I don’t have better news for the moment but hoping that tomorrow we’ll be able to get access. Keep up to date here. Thanks Simone, have a good night.
  Reply
  Tuesday, January 29, 2013 at 6:29 pm
Jacob says:

Have you got any update on the murwillumbah and surrounding areas yet?
Reply
Tuesday, January 29, 2013 at 3:18 pm
Julie says:

I’ve had no mobile internet in Algester since late Saturday but it doesn’t appear on the list. Any idea when this could be restored.
Thanks
Reply
Tuesday, January 29, 2013 at 4:26 pm
Mark says:

Hi, I notice that service to Caboolture has been restored but no mention of service in and around Woodford area. Any idea when things will be sorted?
Reply
Tuesday, January 29, 2013 at 6:06 pm
- Lucie Snape says:
  
  Hi Mark I’m hoping to have some more news soon. Stay tuned.
  Reply
  Tuesday, January 29, 2013 at 6:18 pm
Trevor says:

Any idea when Jimboomba will get back on? Postcode 4280, we seem to be forgotten in the updates, only remembered when the bills come in ( service or no service, it doesn’t matter it seems). By the way an update needs to be done by Vodaphone. There is no such thing as Beaudesert Shire anymore, not for the last few years.
Reply
Tuesday, January 29, 2013 at 6:08 pm
- Lucie says:
  
  I promise I haven’t forgotten you Trevor! I am just waiting on some news to share with you from the tech team. As soon as I have it I’ll add it to the blog post. Thanks for checking and we’re all thinking of you up there hoping that things return to normal as quickly as possible.
  Random fact for you – I ran my first regional cross country race in Jimboomba, it was a very hot and dry day I remember it well!
  
  Thanks for the heads up re the Beaudesert Shire, where are you seeing that? On our coverage checker? I’ll let the guys know.
  Reply
  Tuesday, January 29, 2013 at 6:16 pm
Jacob says:

Anything on the Murwillimbah and surrounding areas? Thanks
Reply
Tuesday, January 29, 2013 at 6:26 pm
- Lucie Snape says:
  
  Hi Jacob, unfortunately we can’t access the sites where the cause of the issue is located. There are flood waters currently preventing access. If our teams can get in there tonight to get started they will otherwise it will hopefully be tomorrow. I’m sorry it’s not better news but please bear with us while we wait for the waters to recede so we can safely restore your service. Thanks Jacob.
  Reply
  Tuesday, January 29, 2013 at 6:32 pm
  - Tony O'Keefe says:
    
    Vodafone it is interesting that the “competitors” all have a functioning service in the Tweed/Pottsville region. If it goes on too much longer I am going to have to sign up to one of them. Rely very much on the mobile and now no service for some fourty hours. Four accounts….
    Reply
    Tuesday, January 29, 2013 at 7:13 pm
mitchell says:

service in caboolture and bellmere is shocking hardly any recption internet is out and having issues with callling
Reply
Tuesday, January 29, 2013 at 7:17 pm
Renee says:

There has been no mention of Jimboomba or Flagstone for that matter. I have had no coverage for four days. How long until I receive full coverage?
Reply
Tuesday, January 29, 2013 at 10:11 pm
- Lucie Snape says:
  
  Apologies Renee I just forgot to include it, I have updated it now for you. The site servicing Jimboomba is down due to mains power failure and is isolated due to flood waters so we currently cannot access it. We are hoping to gain access tomorrow for restoration work.Thanks Renee, stay tuned.
  Reply
  Tuesday, January 29, 2013 at 10:22 pm
Jackie GRAY says:

No service at Greenbank (4124). Update please?
Reply
Tuesday, January 29, 2013 at 10:22 pm
- Lucie Snape says:
  
  Hi Jackie, I just added Greenbank as well. Same story as Jimboomba and some of the other isolated sites. We can’t get to the source of the problem because of flood waters. We’re hoping it’s safe enough to access tomorrow but we won’t know until the morning. Thanks for you patience Jackie, stay tuned for more updates in the morning.
  Reply
  Tuesday, January 29, 2013 at 10:24 pm
Al says:

Hi there. Burringbar NSW 2483 is still out as of Wed 7am.
Reply
Wednesday, January 30, 2013 at 7:47 am
Belle says:

When are we going to have coverage restored in Cairns?????
Reply
Wednesday, January 30, 2013 at 8:36 am
Belle says:

When are we going to have coverage restored in cairns???
Reply
Wednesday, January 30, 2013 at 8:37 am
Christie says:

Still no service for Murwillumbah.
Reply
Wednesday, January 30, 2013 at 9:49 am
- Tony O'Keefe says:
  
  Vodafone? What has happend to the updates? And when are you going to start telling your Northern Rivers customers the truth?
  Reply
  Wednesday, January 30, 2013 at 11:34 am
Jasmine says:

No service at all in Doonan?
Reply
Wednesday, January 30, 2013 at 3:53 pm
- Jasmine says:
  
  Post code is 4562, noosa area
  Reply
  Wednesday, January 30, 2013 at 3:56 pm
Mathew says:

We have 2 mobiles in Dayboro (4521) 99% of the time we have no service now. When is the service coming back on?
Reply
Wednesday, January 30, 2013 at 6:07 pm
Michael Erbacher says:

Hi Lucie
Whilst we currently have service in the Bald Knob Region the overall performance has diminished considerably. Could you tell me what is happening there please
Reply
Wednesday, January 30, 2013 at 6:22 pm
Heather brown says:

We don’t have coverage in our home normally with Vodafone we have to go outside. Not good or disabled person in an emergency you need to update bundaberg coral cove areas when will this happen. Do siding changing servers for my own safety
Reply
Wednesday, January 30, 2013 at 8:18 pm
Natalie says:

Bit late sending this message when we have already had no service since Friday and you send this email and message to your so called “customers” on Wednesday!

Bit late…. I call your call centre this morning only get the run around by someone who has no idea of what is happening in Queensland. Try to lodge a complaint only to be told their manager is not available and they will call me back in 24 hours.

I had no service for days and no contact due to floods… in case of emergency don’t go with Vodafone only Telstra has service in Jimboomba!
Reply
Wednesday, January 30, 2013 at 8:20 pm
Jenny says:

In Cairns and never lost signal first time I think I have said I am glad to be with Vodaphone!! Thank you
Reply
Wednesday, January 30, 2013 at 8:36 pm
Helen Telfer says:

My coverage wasnt restored properly till probably Tuesday night,I’m in Walkerston Qld,new that it wouldn’t take to long and am grateful for the prompt service.So many more people in worse scenarios than me,Thankyou
Reply
Wednesday, January 30, 2013 at 8:44 pm
John Backhaus says:

What about internet services in Runaway Bay areA= POSTCODE 4216= nothing here
Reply
Wednesday, January 30, 2013 at 8:50 pm
Carl says:

When will reception in dayboro be working its only working in a few places
Reply
Wednesday, January 30, 2013 at 9:24 pm
Pam says:

When are we going to get full coverage in Beerwah are code 4519. We have not had 3G for months, I was assured when I brought my phone I would have no problems. Since then I have experienced, the majority of time, I have no network availability. I am a long term user of Vodafone, but since I have purchase my iPhone I am very dissatisfied. Especially since this is the first time I am contracted to a plan. Had I known about the service coverage I would never have signed a contract for 24 months. I will never recommend Vodafone to anyone again. I have changed my son’s prepaid to another company. I would do the same only I can’t afford to buy my plan out. When is Vodafone going to rectify this problem and be up front and tell me the truth.
Reply
Wednesday, January 30, 2013 at 9:56 pm
roger mark smith says:

i wouldl ike to know before iphone what is happening in Bray Park qld 4500
since ive signed up with vodaphone i only get sos calls only in my home i was told the upgrade would be done by end of december can you tell me whats going on as im paying $69 a month for a service im not getting in my home?
Reply
Wednesday, January 30, 2013 at 10:19 pm
- roger mark smith says:
  
  my wife who also has vodafone contract also cant get anything she used to last year but since before christmas its gone from bad to worse meaning sos calls only
  Bray Park 4500
  Reply
  Wednesday, January 30, 2013 at 10:30 pm
Ann-Marie says:

My Optus Landline went down for 48hrs over the weekend (Moorooka) BUT my Vodafone network kept me in touch which with my Galaxy Note offered me essential internet access. Well done this time Vodafone
Reply
Wednesday, January 30, 2013 at 10:36 pm
Lauren says:

Thank u Vodafone you have been awesome this weekend I have not lost any coverage so thank u ) please dont make me your priorty please help the people of bundy n locker valley I’m very sure they want to contact family n friends ))
Reply
Wednesday, January 30, 2013 at 10:55 pm
Donald says:

Great, that explains why our phones keep cutting out/dropping out/ lacking quality/lacking clarity/no service/etc etc over the last few days of bad weather, and we are happy to wait as you address more urgent priorities at this difficult time, but it does not explain why our phones have been cutting out/dropping out/ lacking quality/lacking clarity/no service/etc here in Surfers Paradise since we changed to vodafone from Mobile 3 over two years ago??????????????and when we try and change to a real service you threaten us with massive fees???????????????
Reply
Wednesday, January 30, 2013 at 10:56 pm
robert says:

hi got service in flooded bundaberg
Reply
Thursday, January 31, 2013 at 12:13 am
- Vodafone Australia says:
  
  Hey Robert,
  
  That’s great. Thanks for letting us know.
  
  Cheers,
  Brad.
  Reply
  Thursday, January 31, 2013 at 8:12 am
Maria Cubito says:

Hi, can you tell me what’s going on around stafford hieghts 4053? we are constantly on E at the moment and had little or no reception along at home or on trouts road on route to brisbane city. this has been ongoing for a few months since your “last upgrade” before that we never had a problem, now since the floods it’s worse than ever, please let us knew when this is being fix as we are nearing the end of our contract and will be forced to change providers if service doesn’t improve: thanks maria
Reply
Thursday, January 31, 2013 at 12:15 am
- Vodafone Australia says:
  
  Hi Maria,
  
  We we’re facing a disruption close by in Everton Park which may have increasing the traffic in your area while being resolved. As our support teams have resolved this yesterday, can you please restart your device? This will force your handset to refresh it’s connection to the network and can help to clear things up for you.
  
  If you find that it’s still a little slow, we can certainly take a closer look into what’s causing it to happen. Please head over to our Community Forums HERE, and create a new thread with a few details of what’s going on and a member of our Social Media Team will be along to assist you further.
  
  Cheers,
  Brad.
  Reply
  Thursday, January 31, 2013 at 8:22 am
Maria Cubito says:

& not to mention the constant dropouts every few minutes when on a call. & yes we have restored the network settings on the phone. thanks m
Reply
Thursday, January 31, 2013 at 12:19 am
Klaus Abrea says:

I have no problem using my phone when I am in the city since Monday upto today. My only concern is my iPad3 couldn’t connect to my Internet. Why is that?

Klaus
Reply
Thursday, January 31, 2013 at 3:36 am
- Vodafone Australia says:
  
  Hey Klaus,
  
  I cannot see anything that would be impacting on your iPad 3′s 3G connection in Brisbane City. Can you refresh your network connection by switching Airplane mode on and then back off? This will help to refresh your signal.
  
  If your connection does not restore itself, please head on over to our Community Forum HERE and post a new thread with a few details of what’s occurring. This will help our Social Media Team in further troubleshooting to get your iPad 3 up and running again.
  
  Thanks,
  Brad.
  Reply
  Thursday, January 31, 2013 at 8:30 am
Klaus Abrea says:

Sorry I’m talking to Brisbane CBD.

Cheers

Klaus
Reply
Thursday, January 31, 2013 at 3:36 am
Jann Donovan says:

Jann from Townsville — I had great connection during the NT Queensland outage, It kept me connected to all my family in Brisbane & Ladiley – at a very critical time.
Reply
Thursday, January 31, 2013 at 9:02 am
Cameron says:

Now vodafone this makes me happy and feel like you care about your customers. Things happen it’s not the end of the world, thank you!
Reply
Thursday, January 31, 2013 at 10:30 am
Charmaine Journeaux says:

We are in Dayboro post code 4521. We have had no service since Saturday. We have power now but was not really good considering we where flooding and could not use a phone. It has been days now so it would be nice to have an idea how long it will be before we have any phone reception.
Reply
Thursday, January 31, 2013 at 10:50 am
Edward Wrona says:

It’s wonderful to see Vodafone keeping their clients informed and up-to-date. Why would anyone want to be with any other carrier? Thank you Vodafone Team for a great service … Edward Wrona
Reply
Thursday, January 31, 2013 at 10:52 am
Richard says:

We are at Mount Samson (4520) halfway between Dayboro and Samford, and have very poor phone and data at present. Can you advise if the local towers have been affected and if so is there an anticipated maintenance date?

We have no working land line (Telstra can’t advise repair date), and I’m working from home for the time being.
Reply
Thursday, January 31, 2013 at 11:24 am
Dominique Burgett Leonard says:

Phone and internet for Murwillumbah, northern NSW, 2484, is still out. Any idea when this problem will be rectified? Apparently, the Tweed Valley Way between Kingscliff and Tumbulgum is still closed, but access to Murwillumbah and Tumbulgum is available through Clothiers Creek Road or over the Burringbar Range.
Reply
Thursday, January 31, 2013 at 12:52 pm
- Dominique Burgett Leonard says:
  
  Phone and internet restored to Murwillumbah. Thanks vodafone.
  Reply
  Thursday, January 31, 2013 at 4:37 pm
Evan Oxborow says:

My phone internet performance has gone downhill since the cyclone I live in hunchy 4555 its performance was never exemplary but it got the job done the same can’t be said for now
Reply
Thursday, January 31, 2013 at 12:56 pm
David says:

Myself and a number of friends are trying to call a mobile number that has recently been ported from OPtus to Telstra. All other phones, both mobile and landline are able to call the number and get through. Those of us on the Vodaphone network are getting the message “Optus advises the number you are calling is disconected” . Is this a known network problem?
Reply
Thursday, January 31, 2013 at 1:16 pm
Al says:

Hi.
Still no mobile reception in BURRINGBAR 2483 (20mins south of Murwillumbah).
Please advise.
Regards,
AL
Reply
Thursday, January 31, 2013 at 1:46 pm
- Al says:
  
  Just got restored…woohoo!
  Reply
  Thursday, January 31, 2013 at 2:30 pm
liz says:

Finally! I was just going to comment on having no service … and the phone is now back on again!!! Hurray
Reply
Thursday, January 31, 2013 at 2:01 pm
- liz says:
  
  ps I’m in Murwillumbah
  Reply
  Thursday, January 31, 2013 at 2:02 pm
Tamara says:

I have had hit and miss service since last friday. Getting really frustrated cos I am out near Gracemere just outside Rockhampton. I have had some service when I go 15 klms into town but with the waters still rising here, who knows how long I will have service for out here.
Thanks Vodafone for keeping us updated and working hard trying to restore service. Your hard work is appreciated, I am just frustrated cos I am cut off from my children, who have been stuck in Toowoomba since last week when the rain came.
I guess I will just have to wait a few weeks until this next lot of flood water decides to subside before I can see them and hopefully I will be to at least speak to them
Reply
Thursday, January 31, 2013 at 8:46 pm
Rod McDermott says:

I have had no services since the early hours of Sunday Morning and i cannot get anyone to tell me when i will get my service back so far it has been 6 days and i am getting frustrated. Today customer services offered me a discount on my next three bills which i am gratefull for but i would rather have my phone and internet back. I am a pensoner living on my own and if i get into difficulties i cannot contact family or friends. Will someone please tell me when I will get my phone and internet back on. I have been with Vodafone for some 20 years i am probably one of their longest continuous customers and i am very close to switching to Telstra or Optus unless someone can tell me WHEN!!!!!
Reply
Thursday, January 31, 2013 at 8:57 pm
brian and jenny romero says:

burrum heads – out here at beach drive we having trouble with optus but the telstra signal is good can you please put the old 3 customers back through telsta or get optus to direct to our area too not just old part of burrum heads please
Reply
Saturday, February 2, 2013 at 1:54 pm
Guillermo La Torre says:

Hi im having trouble with my ipad network connection i think, i cant access thru celullar data , i tried to re start it for many time but nothing happens, i didnt touch its settings but wifi connection was great, what would i do now, thanks
Reply
Saturday, February 2, 2013 at 8:55 pm
Julie King says:

Can we get any sort of compensation for not being able to talk to loved ones during a crisis?? Then again, most of the time in the affected area (4519)- flood or not – I can not get reception long enough to convey the smallest of messages. Well except for telemarketers! Then again, to be fair, I have managed a couple of conversations of a few minutes. Most of the bills seem to be me trying to ring some number totally unsuccessfully. Yet Vodafone happily accepts my full payment everytime, no questions asked. Can’t wait for the contract to end.
I realise I can never expect any better service, but at least try to get some of the flood affected areas back online, as it is very emotionally draining, not being able to contact family in these sorts of times.
Reply
Saturday, February 2, 2013 at 9:39 pm
Sergio Gonzalez says:

I live in Dayboro and have had no service for over a week. Both Optus and Telstra have been working for days now. This is getting beyond the joke. I have a pregnant wife which is due soon and I run and own 2 health clinics. I have been patient until now but I can’t tolerate this any longer.
Reply
Sunday, February 3, 2013 at 12:35 am
Kerrie says:

Have been having trouble now for 2 years, Vodafone promise to fix but never do. Whats the point of having a plan and phone you are constantly unable to use. IF you call customer service you speak to a person who is unable to understand you completely and we have no chance of understanding their accent.
Reply
Sunday, February 3, 2013 at 9:22 pm
Sandra Dwyer says:

I have not had connection since we went to Newcaastle on the 25th January. I have done what you suggested and kept swithing off my mobile. I just tried it again and no connection. Sandra
Reply
Monday, February 4, 2013 at 12:36 pm
- Vodafone Australia says:
  
  Hi Sandra,
  
  Restarting your phone is a great step, but it sounds like something we need to take a closer look at with you. Would you be able to create a new post in our Community for our Help and Support team? You can find us at http://community.vodafone.com.au/
  
  To help us quickly get a full picture of what’s happening, could you run through our troubleshooting guide at http://bit.ly/VFAUtech1 and post the results in a new thread?
  
  Thanks,
  Jerome
  Reply
  Monday, February 4, 2013 at 3:22 pm
JAY PATERSON says:

DOESN’T APPERAR TO BE ANY SERVICE IN CHARTERS TOWERS 4820
Reply
Monday, February 4, 2013 at 5:16 pm
- Vodafone Australia says:
  
  Hi Jay,
  
  I’m so sorry for the late reply. Can you please confirm if you’re up and running now?
  
  Charlotte
  Reply
  Friday, February 8, 2013 at 9:48 am
Jewel says:

Hi, ever since the storm my phone, pocket wifi and partners phone won’t receive 3g coverage at east Brisbane 4169. All devices are less than 6 months old. We used to have no issues and finding it ludicrous the service has not been restored!
Reply
Wednesday, February 20, 2013 at 9:51 pm
- Vodafone Australia says:
  
  Hi Jewel,
  
  I’ve taken a look at the East Brisbane area to see if there is still an outage caused by the storms however, there doesn’t seem to be anything listed. There are currently network upgrades being installed in this area however and these may be the cause of the issues that are ongoing right now.
  
  I’d really like to have a closer look at this for you Jewel. Are you able to head over to our Community Forum with some more details? We’ll be with you shortly!
  
  Thanks,
  Nichole.
  Reply
  Thursday, February 21, 2013 at 10:47 am
peter steele says:

its just amazing i havnt been a vodaphone client for 7 years but you keep sending me e mails no matter how many consultants i ask to remove me from your lists would this be over sevicing a non customer
Reply
Sunday, February 24, 2013 at 8:34 am
- Vodafone Australia says:
  
  Hi Peter,
  
  What are the emails regarding? Are they invoices? I can certainly look into it for you, I’ll just need to provide some support over on our Community forum here: http://community.vodafone.com.au/
  
  Look forward to getting this sorted for you.
  
  Thanks,
  
  Charlotte
  Reply
  Sunday, February 24, 2013 at 9:18 am

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