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Posted by Peter Ryan on Monday, June 6, 2011

General Manager of Networks, Vodafone Australia

Network , Updates

Our Network Operation Centre

I wanted to take a moment to show you our Network Operation Centre (or N.O.C).

This vital operation is manned 24-hours / 7-days a week so we can carefully monitor and maintain the performance of your network from a nationwide level down to a specific street.

We use this information for three main reasons:

  • Any degradation or interruption to your service is immediately identified by the engineers working at the NOC
  • They then troubleshoot and if required send our field engineer team or our vendors to further investigate to resolve the issue as quickly as possible.
  • The insights we uncover from this performance data allows us to strategically plan where we should increase capacity into the network- down to a single base station level. This helps us match investment into our network with our customer needs.
  • As we rollout our new 3G network this year, the NOC will monitor the deployment of these new sites and technologies to ensure immediate improvements to your network.

As you can see, the NOC is just one small, but vital piece to improve and maintain your network.

Rest assured we’ve got our finger on the pulse and in the mean time if there is something specific you would like to know about our network, please let me know by joining the discussions in our Vodafone Community or commenting below.

Thanks,
Peter Ryan, General Manager Network
Vodafone Australia

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165 Responses to “ Our Network Operation Centre ”

  1. Mikal says:

    Do you attempt to detect repeated calls to the same number? I regularly need to call people three or four times to complete a single conversation. That’s very embarrassing when its a business call. Given how common call drop issues are, I find it hard to believe that your operations people are aware of the issue. In fact, I am yet to observe any improvement to your network, although that is probably because your regular upgrade announcements never seem to mention the ACT.

    Reply
    Monday, June 6, 2011 at 4:27 pm
    • Anthony Ko says:

      Hey Mikal,

      I’m in Melbourne and I had the same issue a couple months ago, I used to drive client to client and have call drop outs in between and say to them “sigh, vodafone” now when i used to experience 3 drop outs during 37km of travel, since 2 weeks ago, I can drive that 37km without a single drop out. I was amazed.
      There has been improvements I must say, my 3G speeds at home were below 500kbits per sec before, now they’re 4mbits per sec. HUGE stats. Hopefully they’ll be targeting ACT soon… I guess they have to take priority for the bigger groups of customers.

      Regards,

      Anthony

      Reply
      Friday, June 24, 2011 at 11:32 pm
  2. Kamran Khan says:

    Fantastic pictures Peter. Thanks for showing them to us

    Reply
    Monday, June 6, 2011 at 4:52 pm
  3. Bob says:

    Rest assured we’ve got our finger on the pulse and in the mean time if there is something specific you would like to know about our network, please let me know by joining the discussions in our Vodafone Community or commenting below.

    Thanks,
    Peter Ryan, General Manager Network
    Vodafone Australia

    Well Peter we were in ICU, but with you idiots checking our pulse we are already dead!!
    It is extremely obvious no one knows how to use it!

    Reply
    Tuesday, June 7, 2011 at 6:30 pm
  4. Ben says:

    Geez, c’mon guys,
    Cut them a little bit of slack,
    They’ve just had a major increase in the number of mobile devices (phones and mobile broadband devices) to the network. You can understand that problems will arise as a result of this, and I’m confident that Vodafone is doing everything they can to provide a better service to us. Look simply at the Vodafone EDGE network, while the other companies were sitting around with their 2G, Vodafone decided it was time to upgrade to EDGE (2.5G). Other networks such as Optus are only starting this now.
    However, if you are still unhappy with the service, Mikal especially, you can ring the Vodafone customer center and complain, they will investigate and possibly provide you with half price bills until the problem is resolved. That is what they did for me.
    If you are still not convinced, check the blog to see the number of upgraded sites to cope with the level of devices on the network.

    Reply
    Tuesday, June 7, 2011 at 11:51 pm
    • Anthony says:

      props to you sir.

      in a year or so, vodafone is going to be nuts.

      bye bye telstra.

      if you’re in a bad 3G zone, switch to 2g. vice versa.

      At my work place, i got 1 bar 3G, but full 2G, and i also got my THREE phone with me, and it’s full bars 3G there. but at home, i get NO 3 – 3G, but full vodafone 3G. work and home are 52km apart. so meh, expected.

      I’ve heard that 3 will be no more in August, and that the towers are merging so both 3 and vf customers use both towers. = more tower coverage, speeds, strength and dispersion.

      Reply
      Friday, June 24, 2011 at 11:42 pm
      • Will says:

        3 doesnt have any of its own towers.
        3 actually uses the Optus network/towers… so the voda towers will actually see even more traffic which was and is still the problem in the 1st place (too much traffic for the towers) when everything hit the fan. So 3 customers moving to the Voda network is actually a very very bad thing…

        Reply
        Thursday, July 7, 2011 at 10:46 am
        • Apollo says:

          You sir, need to do more research. Vodafone and Optus share Physical tower locations in a number of areas via the Vodafone / Optus joint venture. They are however, entirely seperate in its usage.

          http://www.optus.com.au/aboutoptus/About+Optus/Media+Centre/Media+Releases/2004/Optus+and+Vodafone+Australia+finalise+agreement+to+roll+out+shared+3G+network

          3 does NOT use Optus towers, three have their own network – 3GIS – which is shared with Telstra via the VHA / Telstra joint network venture.

          To clarify, 3 are not due to merge until the 3GIS network venture is wound up in 2012. While this date is not concrete, 3 customers will remain there or be given the option to move to vodafone as they wish.

          Reply
          Wednesday, July 13, 2011 at 5:14 pm
  5. Debbie Hutchesson says:

    I’m not receiving my sms from Ghana. It stopped late last week. Any reason?

    Reply
    Wednesday, June 8, 2011 at 8:49 pm
    • Andrew Tran says:

      hi Debbie,

      I haven’t heard any issues with international SMS recently, has it since come back again? what is the error message you get when you send a message to Ghana? are you able send to any other countries? have you tried switching your phone off/on then tried sending your SMS?

      If you’re still experiencing issues, please post this on our Community Forum where our customer care team can assist you further :)

      http://community.vodafone.com.au/

      Cheers
      AT

      Reply
      Wednesday, June 8, 2011 at 9:02 pm
      • Debbie Hutchesson says:

        I can send messages ok but I’m not receiving them

        Reply
        Thursday, June 9, 2011 at 8:17 pm
  6. Tim says:

    Thanks for showing us this peter, I found it interesting and somewhat reassuring to hear about this. I appreciate the effort that is now being made by Vodafone to keep customers informed about the progress being made in improving our network.

    Reply
    Friday, June 10, 2011 at 1:43 pm
  7. Ian says:

    Ive just used the new All-time prepaid package to recharge my phone … i see it gives me 3 mobils to call .. how do i load those numbers.

    Reply
    Friday, June 10, 2011 at 8:39 pm
  8. Pat says:

    Watching this makes me even angrier. They wouldn’t admit that they are underwhelming in the first place and then apologising after many customers sign on and the media caught attention. How dare they get us to sign up to something without looking in the long term?! They suddenly start to realise that they aren’t able to cope with the amount of customers and asks them to wait while they fix and upgrade leaving us with barely anything to work at all.
    On top of that they advertise their infinite plans, to see service that is undeniably performing so bad to current customers and most issues still not fixed they are already scamming more citizens into an underwhelming network, its just immorally wrong.

    Reply
    Sunday, June 12, 2011 at 7:33 pm
    • Andrew Tran says:

      Hi Pat,

      thanks for the comment, if you have something specific with your service you want us to help you with, please post your question on our community forum

      http://community.vodafone.com.au/t5/Network/bd-p/network

      We are working hard to upgrade our existing sites as well as building new ones as well. The video was to give you some visibility in what we’re doing :)

      Cheers

      AT

      Reply
      Monday, June 13, 2011 at 5:28 pm
  9. Darrell says:

    I’ve had this all mighty Mega modem sitting by my side, totally useless as i continue to use my older more reliable original modem.. i was sort out especially for this mega modem to test the new 850 network in my area.. But!, it’s not working. so the mega modem is a mega waste gathering dust. please someone tell me. what are you guys doing to us ?.

    Reply
    Sunday, June 12, 2011 at 11:50 pm
  10. Ash says:

    This is the forth day since I bought my broadband stick with Vodafone and still I can only access the Vodafone website. I can’t get online it keeps returning me to the vodaphone site. I can’t register due to “technical difficulties”. I’m not sure why I need to register with this site to use the internet – especially since this site is presently unusable. I cannot even ask my question on the forum as it requires email verification and I can’t access my email until I get online.

    Please, please, please tell me when the Vodafone site is going to be working again (or at least just enough to let me register and get online). :(

    Reply
    Tuesday, June 14, 2011 at 7:25 am
    • Andrew Tran says:

      Hi Ash,

      When the problem occurred, did you take it back into your local Vodafone Store? If you haven’t, i would advise that you do so that they can assist you further with options :)

      Cheers

      AT

      Reply
      Tuesday, June 14, 2011 at 10:33 am
      • Ash says:

        Hi AT, apologies I obviously haven’t made myself clear. Firstly there is no vodafone store and there isn’t anything wrong with the broadband stick or the sim card. The issue is THIS WEBSITE DOES NOT WORK. I can’t register to manage my account which I should be able to do. It keeps returning a “technical difficulties try again later” error. There are many links that redirect to the homepage and you can’t contact technical support for the same reason.

        I know that websites are not easy to maintain as I have run my own. But it would be much appreciated to be given some idea when this will be resolved. If anyone is intending on resolving it that is.

        Hope that was a little clearer.

        Reply
        Tuesday, June 14, 2011 at 11:24 am
  11. Elizabeth says:

    Well, my calls have been dropping out for the past 12 months, my voicemail has now stopped working on my iphone and I have to call manually every hour to make sure I call clients back on time. I lost business last week when a potential client called and it went straight to voicemail, which I then got a full 24 hours later. Vodafone have stuffed up my direct debit for the past 12 months and despite my trying to sort it out continue to promise me they’ll fix it, then they disconnected my phone. As a long term customer of vodafone I an absolutely disgusted with the service and can’t wait for my satchel to come so I can send you your stupid phone back and never deal with your inane call centre people again. I don’t care what you say about the “improvements” you are making. All I can tell you is that I work in Bondi and Sydney and my service sporadic at best. ABSOLUTE RUBBISH!!!

    Reply
    Wednesday, June 15, 2011 at 4:12 pm
  12. Stephen says:

    So with all this new tech, why is your phone network clock around 3m40s behind the rest of the internet?
    (that is, it shows the wrong time)
    It breaks any time based authentication models on smart phones ( e.g. Google two-step authentication ) and frankly looks amateurish.
    It’s been like this for months and if it’s an artefact of your caching model it needs to be fixed.

    Reply
    Thursday, June 16, 2011 at 12:25 pm
    • Karen says:

      Agreed. And it’s getting worse. My phone is now a full 5 minutes behind the rest of the world!

      Reply
      Monday, June 20, 2011 at 5:16 pm
  13. Raj says:

    Dear Vodafone

    You post a lot of videos and show the efforts you are making on your networks but the bottom line is still the same. Well. I am a happy Nexus S customer but unhappy at the same time for 2 reasons given below.

    1. Network issues – Specifically 3G speeds
    2. Non availability of Hard cases for Nexus S in any of your Vodafone outlets.I know your staff may laugh at my
    comments but sadly that is the sate of the customer service these days.

    Thank God Vodafone does not make any phones!

    Reply
    Sunday, June 19, 2011 at 7:19 pm
  14. Royce says:

    I live in WA and live in CARABOODA, I often have to call my friends back 4 or 5 times during a call within a half hour period because its goes blank, no sound, 20 more seconds, drops out, call failed. NOTHING has changed since vodafone announced its network upgrade. I get better CONSTANT service with 2 baked bean cans and string.

    I work in JOONDALUP, and I might not have as long a call at work, but call drop outs do also happen during the day also,

    Reply
    Sunday, June 19, 2011 at 9:47 pm
    • Royce says:

      Also forgot to mention i have had MMS problem and not even a Vodafone phone rep (that spoke back english) could send me one. He solved the problem with call back later. (in other words, TO HARD)

      Reply
      Sunday, June 19, 2011 at 9:50 pm
  15. Ash says:

    My mobile broadband account has over 5gb on it. Yet it keeps saying inactive and to recharge.

    Could you please get somebody to fix it? I have no phone atm.

    Reply
    Wednesday, June 22, 2011 at 3:21 pm
    • Carlos says:

      I’m having the same problem and apparently it’s because Vodafone is currently experiencing technical issues with the internet.

      Reply
      Wednesday, June 22, 2011 at 3:26 pm
    • Andrew Tran says:

      Hi Ash,

      Sorry for the inconvenience, there was an issue with our system late this afternoon, however it has been resolve and has not affect your account balance.

      If you have tried to recharge during this outage period, you will be fully refunded.

      Cheers

      AT

      Reply
      Wednesday, June 22, 2011 at 5:08 pm
  16. Ash says:

    As my account says. You see it is far from inactive.

    Credit Expiry Date 22/07/2011
    Data 5786 Mbytes
    SMS 50 messages

    Reply
    Wednesday, June 22, 2011 at 3:37 pm
  17. jo says:

    is this also in mumbai?

    Reply
    Wednesday, June 22, 2011 at 5:29 pm
  18. Andrew Paterson says:

    I would like to view this page but unfortunately the network is too slow here in Griffith NSW to view properly. I think I will be changing suppliers very shortly and asking for my money back.

    Reply
    Monday, June 27, 2011 at 4:49 pm
    • Anthony Jackson says:

      i was using mbb there yesterday and getting up too 1.mb/s and the modem is rated at 3.6mb/s so the 1 mb/s sounds about right i was impressed

      Reply
      Sunday, September 18, 2011 at 1:17 am
      • Anthony Jackson says:

        oh i ran speedtest.net on my htc evo 3d and samsung galaxy s II in leeton nsw and got 700kb/s which isnt to bad could be better

        Reply
        Sunday, September 18, 2011 at 1:20 am
        • Adem says:

          The speed of mobile bnoadbard is dependent on distance/signal strength from the phone mast, the speed of the network (3.6gb) and the current usage on that phone mast from all users. A router will not make a difference to the speed. It will only allow you to share your connection with devices connected to the router.VA:F [1.9.14_1148](from 0 votes)

          Reply
          Monday, March 26, 2012 at 9:32 am
  19. Tom says:

    Pretty videos and smart words don’t mean anything when your network is not working. And frankly I do not care if you are working on it… My payments are not matching the level of network quality I get. They are in full just like the strength your network should be. That’s not even mentioning your customer service. Coming from three Vodafail is quite a disappointment.

    Reply
    Sunday, July 3, 2011 at 3:31 pm
  20. DJ Holster says:

    Cannot get any network connection thisafternoon in NSW 2015. Is there a technical problem with the network, or has my new Milestone thrown in the towel?

    Reply
    Wednesday, July 6, 2011 at 4:42 pm
  21. Will says:

    PLEASE READ.
    Last night I ran a test on “speedtest.net” on the 3G network in Gungahlin (Market Centre), ACT which was deemed as “Completed” as states on the network page:
    “Gungahlin June 2011 2912 3G 850Mhz”

    The test results are as follows:
    PING: 414ms
    Download: 0.06Mbps
    Upload: 0.05Mbps

    0.06Mbps translates to 7.68 kilobytes per second!

    I ran the same test on the GSM network and actually got a slightly FASTER result…

    Vodafone is taking us for a ride.
    These results show that the speed of the network has not changed even though Vodafone states it is.
    I have taken an image of this and will be sending it to the ombudsman today. Im not sitting back while I get bum steered into thinking vodafone is making any effort at all.

    Reply
    Thursday, July 7, 2011 at 10:42 am
    • Terry says:

      See my post below. This service is the worst I have ever had with any carrier. Vodafail keep saying it is being fixed but NOTHING changes. If anything it gets less reliable and slower than dila up used to be. I want out and I don’t want to have to pay to do it. They are not living up to their part of the contact.

      Reply
      Monday, August 1, 2011 at 8:47 pm
  22. debbie bridgford says:

    My name is Debbie,
    My husband and I are wondering when the new antenna near quakers hill will be finished. Have they set a data yet.

    Reply
    Tuesday, July 12, 2011 at 10:25 pm
  23. 2G VF CUSTOMER says:

    CAN YOU STOP TALKING ABOUT FIXING THE NETWORK & JUST FIX IT!!

    Reply
    Thursday, July 14, 2011 at 4:56 pm
  24. vodafone_customer says:

    Is this NOC in Australia or in India??

    Reply
    Tuesday, July 19, 2011 at 12:01 am
    • Andrew Tran says:

      Hi There,

      The NOC is in Australia :)

      AT

      Reply
      Tuesday, July 19, 2011 at 9:11 am
  25. ray says:

    Wireless broadband not working in Warriewood area Postcode 2102. Get signal but no dns and as a result not able to connect to the internet.

    Reply
    Tuesday, July 19, 2011 at 10:55 pm
  26. David says:

    I would like to know how to contact t he Network Operation Centre, I have had no service for the last 36 hours, I phone customer service (india) and am told that there are no problems in my area, then told that there is, but they do not know what it is yet and give them another 24hrs, surely someone somewhere has attended the site in the last 36 hours to ID what and how serious the problem is ?????

    Reply
    Friday, July 22, 2011 at 6:27 pm
  27. R Smith says:

    I have a pocket wifi device in Perth, this evening it keeps saying ‘connecting’ then’ SMS only’. Any idea what’s going on? I’ve tried resetting it and turning it off and on again but it won’t conntect to the internet.

    Reply
    Sunday, July 31, 2011 at 10:02 pm
    • Andrew Tran says:

      Hi R Smith,

      Take the device to your nearest Vodafone store and allow our staff to take a look at it :)

      Cheers

      AT

      Reply
      Monday, August 1, 2011 at 11:01 am
  28. Terry says:

    My 3G service at Gungahlin SUCKS. I have not bee able to connect until late tonight and it took 20 times and two different computers to do it. THIS SERVICE IS TERRIBLE. I WANT OUT.

    Reply
    Monday, August 1, 2011 at 8:43 pm
  29. Sujin Yun says:

    Hi Guys,

    I am glad to hear that you are planning to upgrade your current network however I am sad to say the mobile broadband that I have right now is sitting at 2G with no bar or 1 bar. The speeds are slower than dial up speed. I don’t live in the country side so i expected the speeds in Rhodes to be at least 1MBPS.

    FYI South Korea’s average speed is at 30MBPS, we are way behind and they already are using 4G for their phones and mobile broadband.

    At the moment I am paying for nothing and I recveived an email saying I will get $10 off the next 2 invoices.

    So if the the Network operations is manned 24hours, can it really solve the problem since we KNOW what is the problem.

    Reply
    Monday, August 8, 2011 at 10:04 am
  30. John Buzacott says:

    Greetz,

    I find I am some what confused as to the names/locations used for your antenna sites.

    Under work you have planned forour Post Code 4870…Cairns and surrounds……

    Viz.
    Suburb = Earlville Site name = Cairns West – (is this “Westcourt” which my Nokia 2690 displays with only 1 bar of signal strength whilst inside?)

    I also get Edge Hill (Cairns) occasionally – is this Aeroglen as the Site name? (these suburbs, Aeroglen and Edge Hill, are on opposite sides of a range, so which is it??

    Today for some strange reason I also picked up Barron Gorge – never seen that one before, but still only 1 bar of signal strength

    Are the 10 sites listed for completion in the 4870 post code area, in August still on schedule?

    Thanks for your time
    John

    Reply
    Friday, August 19, 2011 at 1:05 pm
  31. Sohaib says:

    Does your NOC see that there is no 3G in Taringa post code 4068 at the moment. If not then I can tell you both of the services with Vodafone are not working, so can the NOC actually do something about it. Why dont you have proper 24/7 support for network issues as all other Telcos have in Australia.

    Reply
    Tuesday, August 23, 2011 at 2:25 am
  32. kristy b says:

    im very unhappy with my vodafone services and im seriously looking in2 changing.my vodafone mobile broadband drops out constantly making it hard 4 my sons to use the web in assisting with school prodjects.my mobile phone constantly looses signal and my calls get ended or my msg take hours to come through.ive even folked out more money 4 a new phone incase it was that.my mum has spinal biffida and now possible bowl cancer and last time she was hospitalised i was unable to reach her as i had no signal.my husbands boss just changed his company phones(12)because of the same problems.ive been a loyal customer for many years.but this is just a joke.what can u do 2 fix this or i will have2 change sevices to better help us asses what we pay for.

    Reply
    Monday, August 29, 2011 at 7:45 am
    • Andrew Tran says:

      Hi Kristy B,

      If you a specific inquiry on your service that you want our assistance on, please post your question on our Vodafone Community where our team can assist you further :)

      http://community.vodafone.com.au/t5/Mobile-Broadband/bd-p/mobileinternet

      Cheers

      AT

      Reply
      Monday, August 29, 2011 at 9:02 am
  33. Mic says:

    This site is an insult to us in 3938, McCrae that have lost our MBB service since May.

    Reply
    Tuesday, August 30, 2011 at 7:25 pm
  34. Mic says:

    And yes Andrew..I have already gone through the waste of time community forum where you send us to. I have never even spoken to anyone with the technical understanding to take my complaint..to their own admission! I’m a tech, and have requested since March to speak with one.

    Reply
    Tuesday, August 30, 2011 at 7:31 pm
    • Andrew Tran says:

      Hi Mic,

      Sorry for your experience, the Vodafone Community is the place for us to adequately provide assistance to you. where did you post your question on the Community?

      cheers

      AT

      Reply
      Tuesday, August 30, 2011 at 11:26 pm
  35. Andrew says:

    Hi, I have just been advised after numerous calls that there is a problem with the network and sending and receiving text messages with the USA. Is there any planned completion date for this repair work to be completed? So far I haven’t been able to send or receive for about 1 month.

    Reply
    Friday, September 2, 2011 at 10:17 am
  36. Megan says:

    Peter I am one of either few or many in the mount ousley/pleasant area that has great reception when it comes to calls and messages but on the other hand when it comes to using the internet Its a shocker.
    I understand there is upgrades going on not just in NSW but around Australia.
    I also get the impression that the staff at the Vodafone stores know more than what the call centre in Sydney do.
    Its amusing for me because they say repetitively to me that im in a black-spot zone and that im getting either very poor internet coverage or none at all. But when i state that since receiving the sharing dock i have been infact getting good internet reception.
    So my question to you is this will i ever be able to live with a troubled free internet coverage as i currently do with my mobile phone or will i always be getting the same issues like i am now?

    Reply
    Friday, September 2, 2011 at 10:43 pm
  37. MumV says:

    I am in NSW 2558 and for 18 months my broadband drops out consistently. Now, for the past couple of days I have been unable to access the internet for any more than 2 minutes at a time, which doesn’t get me anywhere. 3 phone calls to tech support (in India), and they tell me what I can find on the net myself (I use the internet at work…because it works). I have a daughter overseas that emails and/or skypes us to advise of her whereabouts/safety….I have another daughter who requires the interenet for uni work….and we cant access the net! If there is a 24 hour troubleshooting team, I would like to know what they are doing right now!!! .I signed on for a service….that doesnt exist….let alone have it’s finger on the pulse..PS.. The current so called discount doesnt cover the inconvenience and stress!!!

    Reply
    Tuesday, September 6, 2011 at 10:49 pm
  38. Mladen says:

    Hy Mr Tran when will the service bee in walget and leitningridge I go there evri year de is no coverage?

    Reply
    Thursday, September 8, 2011 at 9:31 am
    • Andrew Tran says:

      Hi Mladen,

      You can find out the latest network updates by checking out our network category. below is the latest weekly network update

      http://blog.vodafone.com.au/blog/network-update-september-110902/

      Cheers

      AT

      Reply
      Thursday, September 8, 2011 at 10:19 am
      • Mladen says:

        Hi Andrew Wallget and Lightning Ridge is Country Town in N S W no Coverage Outh There It Wodbi nice if there was cowerage Cheers.

        Reply
        Sunday, September 11, 2011 at 6:58 pm
      • Bob says:

        yeah if only your customers could access it

        Reply
        Thursday, September 15, 2011 at 6:49 pm
  39. Martin Ruffell says:

    Hi. Can some kind and knowledgeable technical person please tell me if the Vodafone tower located in Alchester Crescent, Boronia Vic 3155 is ever going to be on the 850mhz network and if so, when? Cheers….

    Reply
    Sunday, October 2, 2011 at 8:46 pm
  40. Sam says:

    Can someone tell me if they can access their usage details on prepaid at the moment. The last usage update I can see on My Vodafone is 03/10/11. Its now the 05/10/11.

    Reply
    Wednesday, October 5, 2011 at 2:33 pm
  41. Marlon Navarro-Bustos says:

    Hi Team,

    I have been a Vodafone customer since I was 15 years old and I am now 38 so i seen the growth of Vodafone in Australia. I live in Brisbane now and even thou I noticed the drop outs and the latency in internet service, I remain hope fore that it will improve and surpassed the other carries. I cant wait till you guys finish the roll out and once again I would be able to brag to my friends about Vodafone performance.

    Keep up the great job you doing.

    Reply
    Thursday, October 6, 2011 at 3:10 pm
  42. Pauline says:

    Hi

    I drive up and down donnybrook road kalkallo and the hume highway and i don’t have service. I used to have fantastic service with Vodafone and now my husbands Telstra mobile is more reliable than my Vodafone – very sad it looks as though I may need to switch. The amount of call fails I have hasn’t improved it seems to be getting worse. I have kept an eye on the upgrades and even with those the service at Kalkallo hasn’t improved and I can’t wait until May 2012 for another tower to be put in

    Why is this happening?

    Reply
    Tuesday, October 11, 2011 at 9:18 pm
  43. Emily says:

    Very disappointed with vodafone i have been with them for 7 years they are the only network that i have been with. I got an ipone and paid insurance and never claimed the 2 years that i had it then got another one with insurance and dropped it and it broke and got in contact with vodafone and they want to charge me $150 and only give me a refurbished phone thinking of changing networks.

    Reply
    Sunday, October 16, 2011 at 7:35 pm
  44. Suellen says:

    If the NOC is manned 24/7, why can’t you contact me out of business hours?

    I was told one of your team would contact me today and I emailed the correspondence team stating that I would be available at 9pm this evening.

    I have had no Vodafone mobile broadband connection in Maryborough QLD for 3 weeks. 2G or 3G.

    Modem works outside the area.

    Have gone through the customer service, technical service and data service processes 3 times.

    Please do not have the audacity to suggest there is a problem with my computer or it is the distance I live from the tower and definitely do not suggest that I phone 1555 or another Vodafone assistance number.

    Reply
    Monday, October 24, 2011 at 10:25 pm
  45. Pieter says:

    Hi, I travel from Blacktown to Goulburn regularly and starting on the M7 I experience dropouts then on the Hume Hwy 4 to 5 more dropouts, In this day and age there shouldnt be any dropouts on our Hwys, so Please fix these problems or I will seek an other Network.

    Reply
    Tuesday, October 25, 2011 at 5:03 pm
  46. Erin says:

    I have had no service since about 1pm on Friday, October 28th. Both phone calls I’ve made to try and find out when this will be resolved have resulted in two conflicting stories, telling me that there is work happening in the area and to call back in a few hours if the service is still compromised, then, when I do call back I’m told that there is currently and has been no work in the area recently, and there’s no reason my service should not be at full capacity.
    I’m using an iPhone 3GS, and the service message shown on the screen is “SOS Only”. I have tried all setting variations as instructed by the two call centre operators, and there has been nothing that’s worked. Add to this other people in town telling me that their service has been unaffected, you can imagine my frustration. Perhaps the people in the “Operation Centre” need to figure out a way to reconnect customers before all of them switch networks and pass on to the call centre operators where the outages are and some approximate timeframe of repair so we can plan our lives accordingly! If there’s a way to get out of the rest of my contract at no expense to me I would like to know what it is because there is no way we should still be charged for a phone/service we can’t use, especially when it doesn’t look like a resolution is on the cards any time soon.

    Reply
    Monday, October 31, 2011 at 9:49 pm
    • Dana says:

      Hi Erin,

      Have you had any resolution to this issue? It would be a shame to lose you as a customer when we there could be a resolution to the problem.

      The appearance of “SOS only” on a handset that has previously been working suggests a SIM failure, especially if others in the area have had no issues.

      If you have any questions or if are continuing to have reception problems then you can certainly post on our Community Forum. You can find the link here. One of the Help and Support team will be able to assist you further.

      Cheers,
      Dana.

      Reply
      Friday, December 2, 2011 at 12:35 pm
  47. Anne Young says:

    4 months ago when I first got my Wifi internet I received really good 3G signal but over the past month the signal does not seem to be good. keeps dropping back and forth to 2G or comes up with no bars and H. When I skype I can hear & see them but they are always complaining the sound keeps dropping out and they can’t hear me. Also most mornings I can’t get a signal at all which means I can’t get onto the internet. I am in Emily Street, Ormeau, QLD 4208 and would appreciate some feedback on what I can do to improve this service.

    Reply
    Monday, November 7, 2011 at 11:50 am
    • Dana says:

      Hi Anne,

      We’d be happy to help you on our Community Forum to get you up and running with your WiFi internet. If you’d like to post your question there the Help and Support team will gladly assist in finding a solution for you. You can find the link here.

      Cheers,
      Dana.

      Reply
      Thursday, December 1, 2011 at 2:16 pm
  48. Laurel Coorie says:

    I have been with Vodafone for a few years now on a fairly old mobile phone (prepaid). My calls dropped out occasionally but I was patient enough with that happening. When I saw the infinity plan (2yr contract) I thought that sounded a reasonable deal. They gave me a Nokia 8 touchphone as part of the contract. I’ve been on that plan for over a year now and just can’t wait to finish the contract (in fact I don’t plan to wait and am going to a Vodafone store at the end of the week to cancel everything and complain to the highest level). On average, every second call I make or receive drops out, my phone switches off and then on again and I have to wait for it to reboot before I can call back. At first I thought it was the Nokia 8 phone and actually had it replaced, but to no avail. Assurances are being made by Vodafone continually that the system is being improved and apologies are being made, but I can assure you that in my case my service is getting worse, not better. I have no feeling of confidence or ease when making a call to anyone with this Vodafone network. Most of my large family have given up on Vodafone alreadyand gone predominantly to Telstra, and unfortunately for Vodafone the remaining three are about to do the same

    Reply
    Tuesday, November 8, 2011 at 2:10 pm
  49. Bob says:

    Yep works great I cannot even pay my bill online. Read your own vf statement, Pay anytime? Fraud for sure!

    Accounts & Billing
    Paying your bill or recharging your account – use My Vodafone. (Cannot accesss)
    If you know how much you need to pay, click here now to pay with your credit card. (wont let me)
    My Vodafone allows you to check how much you owe and pay online at any time. (funny won’t let me)
    Click here to log into My Vodafone.

    Reply
    Wednesday, November 9, 2011 at 4:49 pm
  50. robbo from lightning ridge / lockyer valley says:

    when is vodafone coming to lightning ridge nsw? i know vodafone isnt interested in small towns but lightning ridge has over 7000 people registered at the post office. ( offically 2500 people live in town but the rest live in mining camps surrounding the town with no phones lines- mobile only) we only have telstra and optus signals in town. a great market for vodafone i would think. also ive notice the upgrade section tells of a new tower in plainland queensland (lockyer valley) which will operate in dec 11, is this info still current? as we had bad reception in the lockyer valley for long as i remember. is this going to be on the same tower as optus/telstra in plainland? i already bought vodafone prepaid mobile broadband but signal is weak and slow downloads, now cant wait for the new tower with 3g and 850 signal.

    Reply
    Thursday, November 17, 2011 at 3:48 pm
    • Kirsty Johnson says:

      Hi Robbo!

      Lightning Ridge sounds like an interesting place to live and work! I’ve checked our current plans for the area on our Network News page here: http://www.vodafone.com.au/personal/aboutvodafone/network/index.htm?pid=v:hme::network:her:network-blog–txt-ct and can see we have no current plans to include Lightning Ridge in our coverage.

      I’m happy to feedback your comments to the Team, though, for consideration in future network development.

      I’ve also checked Plainland on the News page (I used postcode 4341) and I can’t see any planned upgrades in that area for December 2011 – are you able to link me to the page you’re viewing?

      Thanks!
      Kirsty.

      Reply
      Friday, November 18, 2011 at 10:32 am
      • robbo from lightning ridge / lockyer valley says:

        thanks for the reply kirsty,
        thats strange when i type the postcode now it shows no upgrades in plainland like you say but it did over a week ago.
        it said 2g and 3g new installation and 850 also planned for december 2011 and new installation at laidley (same 4341 postcode) for june 2012. did something change? delayed? what happened to the upgrade?
        it doesnt even show the upgrades for gatton (4343) anymore either. hrrmmm!

        Reply
        Monday, November 28, 2011 at 2:36 pm
  51. Gail says:

    All our family mobile phones are connected with Vodafone. They don’t give very good mobile reception in the country (none at all from Shark Bay) and drop out from time to time in the suburbs. When it came time to get a laptop, l went with them as my ISP…what a joke. I live only minutes from Perth (Bayswater/Maylands area) and each time I use my laptop, my coverage ranges from very poor to poor….and drops out all the time..very slow…what’s up with that? Then I go on a holiday to Pemberton and get ‘good’ reception. Seems I have to go bush to use my laptop. I have complained several times to various vodafone stores and their reply is to ring customer care and do a ‘troubleshoot’. I hope that when I get through to them, they can fix the problem as I am paying $29 a month for a service I am not getting…in my books…that is fraud. When my contract runs out, I will be looking for a new carrier for my broadband.

    Reply
    Sunday, November 20, 2011 at 12:32 am
    • Dana says:

      Hi Gail,

      The Help and Support crew on the Community Forums will gladly look into the coverage situation for you.

      If you would like to post your query in the network board, I’m sure we will be able to get to the bottom of the issue.
      The link is here.

      Cheers,
      Dana.

      Reply
      Wednesday, November 23, 2011 at 8:48 am
      • Gail says:

        Dana, thank you for the link to the community forums. I registered my email on there. It’s good to know such a forum exists for help with our problems. I work 12 hour shifts and have to sort things out on my days off, so I’m going to try the ‘troubleshoot’ option by ringing customer care on my next day off. I will certainly post my questions on the forum if I get no results from customer care…thank you for your help.

        Reply
        Wednesday, November 23, 2011 at 12:48 pm
  52. Susan says:

    just wondering I live in Busselton 6280 on the site it says upgrades are done between 11pm and 7am so was a bit upset and angry that I have no coverage and it is 11am how can you sort this out I pay to have coverage and only use my mobile phone and if someone tries to ring they will be unable to contact me whilst this is happening other than changing networks not sure what else to do. please help to get it up during the day

    Reply
    Wednesday, November 23, 2011 at 1:05 pm
  53. Suren says:

    No signal in north Melbourne railway station….and it is with in 10ks of Melbourne CBD. Improve the signal quality pleaseeeeee..

    Reply
    Wednesday, November 23, 2011 at 9:36 pm
  54. Kas says:

    ARE THE SERVICE PROBLEMS IN YANCHEP GOING TO BE RESOLVED? We used to have vodafone reception in Yanchep, but since the last “upgrade” very rarely get reception. Sometimes 1 bar, mostly none. Sometimes manage to phone people after numerous attempts but then usually cuts out. Messages don’t send and often we don’t know they haven’t sent because they just move to the sent folder. This is not just me and not my handset. It is the same with my daughter’s handset, my other daughter’s handset, my other daughter’s handset, my sons’ four handsets, my neighbour’s handset, a guy round the corner’s handset, a girl five streets away’s handset, my daughter-in-law’s handset, a friend who has now gone to Telstra’s handset (she has good service now), a few other friend’s handsets and more… This is all over Yanchep as far as I can gather. I have phoned 1555 and tried everything they told me to do – more than once, in the end it kept cutting out too much to be able to hear the guy who just had been telling me there were no problems in my area.

    Reply
    Sunday, November 27, 2011 at 2:03 pm
  55. Mark R says:

    My previous comment has been “moderated” out of existence, so I will try a nicer one:
    I have my service through PennyTel, which uses the VF Network. The VF Coverage maps have always shown good to very good coverage at my home location in North Ringwood, Victoria 3134. However I have virtually NO signal, indoors or outdoors, for 99% of the time. If I am luck enough to get a strong enough signal to make or receive a call it drops out in 10 or 20 seconds. Silly me – I believed the coverage maps! By the way, Telstra and Optus DO manage to cover my area. – Mark R.

    Reply
    Monday, November 28, 2011 at 12:15 pm
    • Dana says:

      Hi Mark,

      We are happy to help you with your coverage enquiry.

      The team on the Community Forums can look into this for you and you can post over here..

      We look forward to hearing from you.

      Cheers,
      Dana.

      Reply
      Thursday, December 1, 2011 at 11:34 am
  56. Mike Robinson says:

    I have assisted in the recent survey of the network changes in my area though the MySay – have seen nothing change to improve my access to the network – and of recently – I have 3 bars service (outside of my Area) and unable to dial out.

    I was hoping after seeing the time you went to to make the video and post – you could have improved the network in Kyle Bay / Blakehurst/ Connells point. The areas around us are in the process of obtaining new equipment and upgrades – but nothing for my area – its a dead zone here – even had a Vodafone employee here recently for a party, and even he was embarrassed with what was on offer – He sat on the outside deck and looked at his 1 bar service fade in and out.

    So its nice that you have a great new office in which to look at the problems – thats important. Hoping that eventually that customers accessing the network to make a reliable call receive a text – or have Voicemail being able to be accessed would be nice.

    Reply
    Wednesday, November 30, 2011 at 3:20 pm
  57. Michael says:

    I am experiencing problems with coverage in fitzroy ( st Vincents Hospital melbourne) but it its inside the hospital. It worked fine when on three and roaming on telstra now I cant even txt , make or receive calls.( especially in theatre) Will have to pull out of Vodafone as I am not able to receive emergency calls about my pts !!!!

    Reply
    Thursday, December 8, 2011 at 8:27 am
  58. Beverley Smith-Trim says:

    I spent about an hour on the phone with a very polite (but very strong accented) person yesterday regarding my internet dropping in and out every few seconds. He suggested we reinstall the program from the disk which we have done – and still the problem continues.

    My bill from you has arrived this morning – and the way I feel about this reception at the moment I feel like refusing to pay it and going somewhere else. Your internet was so good when we started with you 23 months ago and now it is nothing short of pathetic. The technician said there had not been any problems reported in Two Wells area – I sure hope he has reported this one. He also said that it may be because we have an Apple Mac computer – if it was the computer it would not connect at all. It is your service that continues to drop in and out every few seconds.

    Come on Vodaphone – we are in direct line with your tower – this should not be happening.

    Reply
    Wednesday, December 14, 2011 at 8:42 am
    • Vodafone Australia says:

      Hi Beverley,
      I’m sorry that you have had such a bad experience with us recently and would like the opportunity to try and resolve this issue for you.

      We are able to get this escalated for you with our Help and Support team on the Community forums. You can find the link here..

      I do hope that they will find a resolution for you.

      Cheers,

      LP

      Reply
      Wednesday, December 14, 2011 at 1:00 pm
  59. Juy McLachlan says:

    I would like to know why I am getting less coverage now than I have in the past it’s very inconvenient and I’m getting tired of it (I have a 3G phone) I might as well not have a phone. Some of my friends are with voafone and are having the same problem. It’s just ridiculous, one of my friends is switching to telstra I’m thinking of doing the same as I rely on my phone a lot

    Reply
    Sunday, December 18, 2011 at 8:56 pm
  60. adam gibbons says:

    hello!!??!!
    is there a network issue with Hammad street Palmyra WA 6157?!?!?!?!?!
    I have spent (wasted) about 3 hrs today waiting on hold without any resolution to my issue.
    Now to top it off, I have no service on the mobile.

    Reply
    Monday, December 19, 2011 at 8:42 pm
    • adam gibbons says:

      now i have service

      Reply
      Monday, December 19, 2011 at 9:04 pm
    • Vodafone Australia says:

      Hi Adam,

      I apologise in the lateness of my response to your query.

      Has your coverage issue been resolved? I can see there was an issue that has since been fixed in the area.

      If you continue to have problems or have any questions at all then the team on the Community Forum will gladly assist you.

      Cheers,
      DA

      Reply
      Thursday, December 22, 2011 at 9:09 am
  61. Gary says:

    Merrylands (2160) reception is shocking, especially on weekends, website say November 2011, under Work to be Complated, well….November has passed and its still very bad, at least you could keep the website up to date…at least im now released from my contract and can go elsewhere, but I still would like to know for my relatives sake and being able to call them that live in the same area.
    I may as well not have a phone on weekends. If the reception coverage issue isnt bad enough, the least you could do is be able to keep your customers informed and up to date !

    Reply
    Tuesday, December 20, 2011 at 9:13 am
  62. Tony says:

    Hi

    Is it possible to get information about the location of the Newtown/Vic site planned for March 2012 so I can determine how far away I am from said site/line of sight & possibly gauge what kind of signal strength/reception I might get once this work is completed.

    Thanks

    Reply
    Wednesday, December 21, 2011 at 9:13 pm
    • Vodafone Australia says:

      Hi Tony,

      Sorry for the late response to your query.

      Unfortunately I don’t have access to that information for you, however I can advise that each 850Mhz tower has a approximately 75Km radius range and a 2100Mhz towers has approximately 30Km radius range. These figures do vary depending on the load in the area and on the towers themselves.

      I hope this has been somewhat helpful.

      Cheers,
      DA.

      Reply
      Friday, December 30, 2011 at 4:07 pm
  63. Vanessa Lowe says:

    We have had NO SERVICE in the Howard Springs area since about 3pm YESTERDAY!!!!
    NEW YEARS EVE of all nights to not have service!!!!
    It has so far been 20 TWENTY HOURS WITH NO SERVICE!!!!! What is going on VODA????????????????????

    Reply
    Sunday, January 1, 2012 at 12:19 pm
    • Vodafone Australia says:

      Hi Vanessa,

      I am sorry that you had no service in New Years Eve and can understand that it is very inconvenient.

      We do have a public updates board located here which will advise of any network problems and an ETA on the fix.

      If you ever have any further questions the best place to get a quick response is via our Community Forum or our Vodafone Facebook page.

      Cheers,
      DA

      Reply
      Tuesday, January 3, 2012 at 11:00 am
  64. Vanessa Lowe says:

    Just got service back after 20 + hours.

    Reply
    Sunday, January 1, 2012 at 1:02 pm
  65. aj says:

    my friend gave me a telstra phone its unlocked but does anyone no how to change thje settings to # coz im on a plan with 3 the phone is a ytc hd2

    Reply
    Sunday, January 1, 2012 at 2:19 pm
    • Vodafone Australia says:

      Hi aj,

      Which settings are you trying to change? If it’s the settings such as the Internet and MMS you can get these into the phone by going here.

      If your question is in relation to something else then the best place to post would be on the Three Facebook Page.

      Cheers,
      DA.

      Reply
      Tuesday, January 3, 2012 at 12:02 pm
  66. Des Uren says:

    When is the planned upgrade for Kadina & Moonta in South Australia going to be done as it has not been done in December as advertised. I am strugling with signal in & around the areas, I have up to date phones and have even had sim card changes but to no avail.Iam am an ex Three customer and if things are not improved shortly I will have to look into going over to Telstra. When I was with Three I had excellent coverage almost every where I went

    Regards
    Des

    Reply
    Tuesday, January 3, 2012 at 8:31 am
    • Vodafone Australia says:

      Hi Des,

      This is something that we can investigate for you as it would be a shame to lose you as a customer.

      I have checked on the latest weekly network update and Kadina and Moonta are listed to as a future upgrade. You can also see these here.

      If you would like us to look into your reception issues, the Help and Support guys on the Community Forum can do this for you.

      Cheers,
      DA.

      Reply
      Tuesday, January 3, 2012 at 11:27 am
      • Des says:

        Hi DA<
        I am hoping that the upgrade works in our area & fixes the problem,
        I have been intouch with your support guys ever since I changed to Vodaphone, they have been very helpfull but unfortunately they can not do any thing about the signal strength,
        . I am only 5 kilometers from the Vodaphone tower but can only get signal outside, my biggest problem is that I am self employed & have to rely on my mobile phone for my customers to contact me.
        Des

        Reply
        Tuesday, January 3, 2012 at 12:48 pm
        • Vodafone Australia says:

          Hi Des,

          I can definitely understand that you need your coverage to be much more reliable as you use your phone for business and rely on it for your customers to contact you.

          I do appreciate your patience while we do the upgrades in your area and if you find that afterwards reception doesn’t improve then we certainly look into further for you. You are more than welcome to get in touch with us in that case and we’ll do everything we can to find a solution for you.

          Cheers,
          DA

          Reply
          Wednesday, January 4, 2012 at 10:44 am
  67. Jeffrey says:

    Try catching a 393 bus from Railway Square to Matraville, and accessing the internet during the trip. We’ve tried this with a couple of different mobile phones, but coverage for internet is very patchy. About half the time web pages won’t load, and on many occasions I’ve tried to open a webpage from where the bus leaves at Railway Square, and find that the page won’t load until the bus gets around to almost Cleveland Street Surry Hills. Almost zero coverage in Eddy Ave. Anzac Pde, Kingsford is also pretty bad. Anzac Pde, Maroubra is pretty bad.
    Is anything being done to improve mobile internet coverage, especially in these areas, as this is a major transport link?

    Reply
    Saturday, January 7, 2012 at 2:34 pm
  68. Ian Cramond says:

    I received my new mobile phone today (refer Order number: VF100406831) to discover that I have no network converage at my home address of 16a Wilpena terrace Aldgate South Australia. this is contrary to the network coverage information available on the website.
    I tried phoning the customer support line and received a recorded message informing me that no support could be provided due to a system error

    Not a great start for a new customer

    you can respond via my email or call me on my OPTUS landline (that works!) [personal details removed]

    Prompt action would be appreciated.

    regards

    Ian Cramond

    Reply
    Tuesday, January 10, 2012 at 6:32 pm
    • Vodafone Australia says:

      Hi Ian,

      Would love to look into it for you and I can understand that having a new phone that has no reception is not an ideal experience.

      The best place for us to figure out what is going on and rectify it for you is on the Community Forum and the Help and Support team will gladly assist.

      I’ve also just removed your personal details as they can be seen publicly.

      Cheers,
      DA.

      Reply
      Wednesday, January 11, 2012 at 9:18 am
  69. Emma says:

    Wow, I love how vague some people are.. saying, ‘hurry up and fix it’ ‘you guys are not working hard enough’
    I work in transmission implementation for the VHA network, and trust me there is not a minute that goes by where my team is not working there butts off.
    You just have to be patient.. there are engineers on the field 24/7, the GNOC constantly monitoring every movement , tens of thousands of new designs implemented everyday and i could go on forever………… Anyway, point is… Vodafone is going to be the most efficient Network in Australia…..just you wait

    Reply
    Friday, January 13, 2012 at 6:11 pm
  70. E Morgan says:

    Vodafone has a tower in Bergalia south coast which is 10 km where I live.- Tuross Head ( NSW 2537)while Telstra has a tower in Tuross Head. Eversince I upgraded to an android phone connection and coverage has been getting bad. I had been ringing vodafone networking team nearly every week because sometimes II could not use the phone -it shows no coverage-emergency calls only…this is an intermittent problem although sometimes I could ring out; nternet is very slow or no connection at all. Is it possible that Telstra might be blocking Vodafone customers or other providers? Or is it because Telstra has a stronger tower? This is so because one minute I can use the phone then suddenly it says No Service or Connection Problem, etc.

    I hope Mr Peter Ryan and the team would do their best to beat Telstra . I am confident that Vodafone would be able to improve their network soon and win people back.

    Reply
    Sunday, January 15, 2012 at 9:51 pm
  71. Vicky H says:

    l have been trying to get online for over 10 hours…..its says you are doing a small maintenance job…..how long do you expect to be offline…..

    Very frustrating to say the least.

    Reply
    Monday, January 16, 2012 at 6:24 am
  72. Jim Nightingale says:

    I live about 5kms. outside Mareeba 3g. has just started here, but the service is only just reaching us 1 bar on the phone.Is this the best i can expect or will this improve. Our second phone is with Optus and has 5 bars and telstras landline is entirly useless so we are stuck with mobiles.

    Reply
    Saturday, January 21, 2012 at 1:05 pm
  73. Jan Hibberd says:

    Will there ever be a reliable/useable coverage from Tenth Avenue in Anglesea Victoria? I cannot use my phone at all. Is there an upgrade planned for this location. There seems to be no trouble if people use Telstra.

    Reply
    Monday, January 23, 2012 at 8:15 am
  74. Ruth Purnell says:

    I’ve had no coverage (Mona Vale) since at least yesterday. When can I expect to have a working phone at home. It worked yesterday at Bayview but is not really convenient if I have to travel a km just to send a call/text. I guess I use 2G.

    Reply
    Monday, January 23, 2012 at 3:58 pm
    • Vodafone Australia says:

      Hi Ruth,
      Have you tried speaking to the help and support team on the Vodafone Community about this? http://community.vodafone.com.au/t5/Network-and-Coverage/ct-p/network
      They will be able to tell you if there are upgrades occurring in your area and how soon to expect completion.
      Thanks,
      Anthony

      Reply
      Wednesday, January 25, 2012 at 8:29 am
  75. Angelo says:

    Hi what has happened in Victor Harbor South Australia. It’s 11pm and my wifi, blackberry 9780 and wifes iphone 4 has lost network. IS there work happening tonight? We have ‘H’ appear on our pocket wifi 2 device and delivers ridiculously poor speeds, pointless really. when is 850mhz arriving here?

    Reply
    Wednesday, January 25, 2012 at 11:23 pm
  76. Rob says:

    my phone has recently decided that it only wants to work occasionally. i have an iphone 4 and i live in leeds so i was wondering if that had something to do with it? when i say not working, the phone does everything except call text or go on the internet, most of the time it even says that it has signal but for some reason it does not work… i have tried restarting and everything but nothing happens.

    Reply
    Thursday, January 26, 2012 at 9:08 pm
    • Andrew Tran says:

      Hi Rob,

      Thanks for the comment, do you mean Leeds, England? If that’s the case you’ll need to visit your local carrier store for assistance.

      Cheers

      AT

      Reply
      Friday, January 27, 2012 at 9:13 am
  77. Tony says:

    Are you going to get the base station on the Castle Cove golf club which is a 3 at the moment converted to Vodafone…post code 2069

    Reply
    Sunday, January 29, 2012 at 5:51 am
  78. Tanya says:

    Hi Vodafone followers,,
    How much longer is the recharge facility going to be out for maintenance? I tried yesterday and it is still out of action today.

    Reply
    Wednesday, February 1, 2012 at 8:15 am
    • Vodafone Australia says:

      Hi Tanya,

      There is an intermittent issue with recharging at present that the technicians are currently working to rectify as soon as possible.

      If you continue to have problems then by all means visit our Community Forum and the help and support team will be able to assist.

      Cheers,
      DA.

      Reply
      Wednesday, February 1, 2012 at 8:43 am
  79. REEF PLASTERING says:

    i run 3 phones i live in southtownsville townsville north q land started the phones 2years ago worked great then but as of 1 year ago till now it just gets worse every month its that bad i have to stand on front deck of house so it will the phone will work and not drop out i got two new phones 2 months same thing and now they tell me there working on it for the last 5 months .time runs out now so see you later baby iam of . anyone that jumps no with them is mad . iam just sick of the lies trying to run work better of with two cans and a string ?

    Reply
    Tuesday, February 7, 2012 at 2:06 am
    • Vodafone Australia says:

      Hi REEF PLASTERING,

      Sorry to hear you’ve been having issues with your reception recently!

      Can you please post this on our Vodafone Community? Our help and support team will be able to investigate this for you there.

      Cheers,
      Sarah.

      Reply
      Tuesday, February 7, 2012 at 9:18 am
  80. Tracey says:

    Would be great if this site could be updated more frequently than every month!!! Have just spent the last 20 mins trying to get hold of someone to actually talk to in regards to the network being down in my area at the moment. Would have been a whole lot easier if I could have just read about it on here!! A bit frustrating to say the least!

    Reply
    Wednesday, February 8, 2012 at 8:39 am
    • Andrew Tran says:

      Hi Tracey,

      Thanks for the comment, apologies for the confusion you are experiencing. Basically for the latest Network update news, you can head over to our Weekly Network Update pages which we publish a new update every Friday.

      http://blog.vodafone.com.au/blog/category/network/

      Cheers

      AT

      Reply
      Wednesday, February 8, 2012 at 10:04 am
  81. William Dent says:

    Hi Peter
    Still have no connectivity in Mount Cotton even though the bars on on the pocket wifi2 range between 4bars 3G and 5bars H. I have already complained about this several times. Don’t have any problems with reception from Logan into Brisbane City. I diagnosed what my computer had to say… as reproduced here (sorry if this is the wrong place)
    Windows Network Diagnostics Publisher details
    No issues detected

    Detection details

    Diagnostics Information (Network Adapter)
    Details about network adapter diagnosis:

    Network adapter Wireless Network Connection driver information:

    Description . . . . . . . . . . : Dell Wireless 1701 802.11b/g/n

    Manufacturer . . . . . . . . . : Broadcom

    Provider . . . . . . . . . . . : Broadcom

    Version . . . . . . . . . . . : 5.100.82.34

    Inf File Name . . . . . . . . . : C:\windows\INF\oem15.inf

    Inf File Date . . . . . . . . . : Saturday, 18 June 2011 5:28:22 PM

    Section Name . . . . . . . . . : BCM1701HMGBEPAD_NT61

    Hardware ID . . . . . . . . . . : pci\ven_14e4&dev_4727&subsys_00121028

    Instance Status Flags . . . . . : 0x180200a

    Device Manager Status Code . . : 0

    IfType . . . . . . . . . . . . : 71

    Physical Media Type . . . . . . : 9

    Diagnostics Information (Wireless Connectivity)
    Details about wireless connectivity diagnosis:

    Information for connection being diagnosed

    Interface GUID: d1c2a7f0-7d48-4739-9586-9229ccfe7924

    Interface name: Dell Wireless 1701 802.11b/g/n

    Interface type: Native WiFi

    Connection incident diagnosed

    Auto Configuration ID: 11

    Connection ID: 9

    Connection status summary

    Connection started at: 2012-02-02 20:20:44-122

    Profile match: Success

    Pre-Association: Success

    Association: Success

    Security and Authentication: Success

    List of visible access point(s): 3 item(s) total, 3 item(s) displayed

    BSSID BSS Type PHY Signal(dB) Chnl/freq SSID

    ————————————————————————-

    84-A8-E4-B1-1B-45 Infra -39 3 pocketwifi-1b45

    C0-3F-0E-17-0B-3E Infra -91 6 Shrek Castle

    00-24-17-C2-7F-A7 Infra g -79 11 BigPond816F72

    Connection History

    Information for Auto Configuration ID 11

    List of visible networks: 3 item(s) total, 3 item(s) displayed

    BSS Type PHY Security Signal(RSSI) Compatible SSID

    ——————————————————————————

    Infra Yes 93 Yes pocketwifi-1b45

    Infra Yes 0 Yes Shrek Castle

    Infra g Yes 22 Yes BigPond816F72

    List of preferred networks: 2 item(s)

    Profile: pocketwifi-1b45

    SSID: pocketwifi-1b45

    SSID length: 15

    Connection mode: Infra

    Security: Yes

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: Yes

    Information for Connection ID 9

    Connection started at: 2012-02-02 20:20:44-122

    Auto Configuration ID: 11

    Profile: pocketwifi-1b45

    SSID: pocketwifi-1b45

    SSID length: 15

    Connection mode: Infra

    Security: Yes

    Pre-Association and Association

    Connectivity settings provided by hardware manufacturer (IHV): No

    Security settings provided by hardware manufacturer (IHV): No

    Profile matches network requirements: Success

    Pre-association status: Success

    Association status: Success

    Last AP: 84-a8-e4-b1-1b-45

    Security and Authentication

    Configured security type: WPA-PSK

    Configured encryption type: CCMP(AES)

    802.1X protocol: No

    Key exchange initiated: Yes

    Unicast key received: Yes

    Multicast key received: Yes

    Number of security packets received: 3

    Number of security packets sent: 3

    Security attempt status: Success

    Connectivity

    Packet statistics

    Ndis Rx: 438

    Ndis Tx: 1117

    Unicast decrypt success: 8

    Multicast decrypt success: 0

    Unicast decrypt failure: 0

    Multicast decrypt failure: 0

    Rx success: 564

    Rx failure: 0

    Tx success: 126

    Tx failure: 0

    Tx retry: 6

    Tx multiple retry: 3

    Tx max lifetime exceeded: 0

    Tx ACK failure: 9

    Roaming history: 0 item(s)

    Information for Auto Configuration ID 10

    List of visible networks: 1 item(s) total, 1 item(s) displayed

    BSS Type PHY Security Signal(RSSI) Compatible SSID

    ——————————————————————————

    Infra g Yes 16 Yes BigPond816F72

    Information for Connection ID 8

    Connection started at: 2012-02-02 20:19:41-254

    Auto Configuration ID: 10

    Profile: pocketwifi-1b45

    SSID: pocketwifi-1b45

    SSID length: 15

    Connection mode: Infra

    Security: Yes

    Pre-Association and Association

    Connectivity settings provided by hardware manufacturer (IHV): No

    Security settings provided by hardware manufacturer (IHV): No

    Profile matches network requirements: Success

    Pre-association status: Success

    Association status: Fail 0×00038002

    Association reason code: 0×00000002

    Information for Auto Configuration ID 9

    List of visible networks: 2 item(s) total, 2 item(s) displayed

    BSS Type PHY Security Signal(RSSI) Compatible SSID

    ——————————————————————————

    Infra Yes 100 Yes pocketwifi-1b45

    Infra g Yes 38 Yes BigPond816F72

    List of preferred networks: 2 item(s)

    Profile: pocketwifi-1b45

    SSID: pocketwifi-1b45

    SSID length: 15

    Connection mode: Infra

    Security: Yes

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: No

    Reason: 0×00028001

    Information for Connection ID 7

    Connection started at: 2012-02-02 19:44:04-928

    Auto Configuration ID: 9

    Profile: pocketwifi-1b45

    SSID: pocketwifi-1b45

    SSID length: 15

    Connection mode: Infra

    Security: Yes

    Pre-Association and Association

    Connectivity settings provided by hardware manufacturer (IHV): No

    Security settings provided by hardware manufacturer (IHV): No

    Profile matches network requirements: Success

    Pre-association status: Success

    Association status: Success

    Last AP: 84-a8-e4-b1-1b-45

    Security and Authentication

    Configured security type: WPA-PSK

    Configured encryption type: CCMP(AES)

    802.1X protocol: No

    Key exchange initiated: Yes

    Unicast key received: Yes

    Multicast key received: Yes

    Number of security packets received: 3

    Number of security packets sent: 3

    Security attempt status: Success

    Connectivity

    Packet statistics

    Ndis Rx: 0

    Ndis Tx: 0

    Unicast decrypt success: 302

    Multicast decrypt success: 0

    Unicast decrypt failure: 0

    Multicast decrypt failure: 0

    Rx success: 2796

    Rx failure: 84

    Tx success: 537

    Tx failure: 0

    Tx retry: 0

    Tx multiple retry: 0

    Tx max lifetime exceeded: 0

    Tx ACK failure: 0

    Roaming history: 1 item(s)

    Times: 2012-02-02 20:00:59-234

    Roamed from BSSID: 00-00-00-00-00-00

    Reason: 0×00000007

    Disconnected from BSSID: 00-00-00-00-00-00 Reason: 0×00000101

    Diagnostics Information (Wireless Connectivity)
    Details about wireless connectivity diagnosis:

    For complete information about this session see the wireless connectivity information event.

    Helper Class: Auto Configuration

    Initialize status: Success

    Information for connection being diagnosed

    Interface GUID: d1c2a7f0-7d48-4739-9586-9229ccfe7924

    Interface name: Dell Wireless 1701 802.11b/g/n

    Interface type: Native WiFi

    Result of diagnosis: There may be problem

    Diagnostics Information (Wireless Network Adapter)
    Details about wireless network adapter diagnosis:

    For complete information about this session see the wireless connectivity information event.

    Helper Class: Native WiFi MSM

    Initialize status: Success

    Information for connection being diagnosed

    Interface GUID: d1c2a7f0-7d48-4739-9586-9229ccfe7924

    Interface name: Dell Wireless 1701 802.11b/g/n

    Interface type: Native WiFi

    Profile: pocketwifi-1b45

    SSID: pocketwifi-1b45

    SSID length: 15

    Connection mode: Infra

    Security: Yes

    Connect even if network is not broadcasting: Yes

    Result of diagnosis: There may be problem

    Reply
    Friday, February 10, 2012 at 8:15 am
    • Vodafone Australia says:

      Hi William,

      That is certainly a comprehensive report that you’ve posted.

      The best place for us to look into this would be on our Community Forum where the Help and Support team can look into this and if necessary they can chat to our technical guys as well. To start with it would be best to post what type of mobile broadband device,area and what problems you’ve been experiencing, if necessary we’ll get you to email in your diagnostic report.

      Cheers,
      DA.

      Reply
      Friday, February 10, 2012 at 1:10 pm
  82. Ron says:

    Still waiting for more than rare and sporadic reception in Bullaburra (2784) despite full indoor coverage indication on your map and iron-clad guarantees that local tower upgrades would ensure coverage by the end of October 2011, then the end of November 2011.
    Telstra has full indoor reception here. Over the last 18 months I have traveled the 50+ km to the nearest Vodafone store and replaced the sim as requested. And yes, I have tried several different phones, all of which work perfectly with a Telstra sim.
    Getting woken at 2.30AM with a TXT that was sent during the previous day, or message bank informing me of a missed call from 14 hours previously is about as much fun as walking up the road in the rain to try to find the ever varying location that might just let me use the phone for half a call. Or the phone will ring but drop out immediately. I have been with Vodafone since you first went to digital and hate the thought of having to transfer all my phones to the evil empire.

    Reply
    Wednesday, February 15, 2012 at 2:10 pm
    • Vodafone Australia says:

      Hi Ron,

      We’d be happy to look into this for you, and the best place for us to do this is on our Community Forum and the Help and Support Team will be able to investigate.

      It would definitely be a shame to lose you as customer so we will do everything we can to help.

      Cheers,
      DA.

      Reply
      Thursday, February 16, 2012 at 8:48 am
      • Ron says:

        Thank you for the reply DA. I would like someone a little bit higher up the food chain to take control of this. I am thoroughly sick of paying for a service that has been promised and doesn’t deliver

        Reply
        Thursday, February 16, 2012 at 9:52 am
  83. wayne styles says:

    shocking coverage in canberra near old and new parliamennt houses+anz stadium homebush (sydney)+where i live in ashfield 2131 especially for downloads!!!

    Reply
    Monday, February 20, 2012 at 10:05 pm
    • Vodafone Australia says:

      Hi Wayne,

      We can look into this for you and resolve any issues that you are having with coverage in those areas that you have identified.

      The best place for us to this is on our Community Forum and one of the Help and support team will be able to assist you.

      Cheers,
      DA.

      Reply
      Tuesday, February 21, 2012 at 1:05 pm
  84. Robert More says:

    All high-tech but no service! They have spent millions building an administrative and technical maintenance system, but they cannot provide the infrastructure necessary to service their client base.

    Like any “customer service focused organisation” (CSFO) Vodaphone has worked themselves into a corner, where (they think) they are providing a quality service to their customers, but in reality all they are providing is a minimum service backed up by a massive technical support operation (MSTO).

    The MSTO increases proportionally to the size of the Client Base, as the problems in the Customers levels of service increase, so does the MSTO.

    As the MSTO increases the level of CSFO decreases, and eventually the whole organisation is trying to maintain an MSTO that is totally ineffective.

    Shame, really – opposition to the other providers could have been, and would have been, wonderful, but an organisation that is going totally overboard is not an effective organisation, and is certainly NOT providing an effective level of Quality of Service, and Customer Focused Service.

    Reply
    Wednesday, February 22, 2012 at 8:42 am
    • Vodafone Australia says:

      Hi Robert,

      Thanks for your comments, we do appreciate everyone’s input.

      Vodafone are committed to providing customer focussed service, which we can provide through a number of channels. Not only do we have our 1555 Customer Care line but we also support the major Social Media channels. You will find us available on Facebook, via Twitter and on our own Community Forum. If you have any questions at all the Help and Support team will be happy to discuss them.

      Cheers,
      DA.

      Reply
      Wednesday, February 22, 2012 at 3:21 pm
  85. robbo from lockyer valley qld says:

    Is vodafone finally going to have signal in plainland qld (4341) in march 2012? or is this another lie like when vodafone claims it will be running by dec 2011?
    its still hard to believe that vodafone has ignored the lockyer valley considering a major highway from brisbane to toowoomba (warrego hwy) goes thru here and is the major route between brisbane and melbourne.
    i get customers trying to ring me from plainland travel centre or the woolworths shopping centre and have trouble reaching me. lucky im on a hill and get very weak vodafone signal. first thing i ask my customers is ” you must be with vodafone?” the answer is always yes.
    vodafone dont make promises you cant keep!

    Reply
    Friday, March 2, 2012 at 4:05 pm
    • Vodafone Australia says:

      Hi robbo,

      At this stage our network status and updates page has the upgrades going ahead in March 2012 for the Plainlands area, there may be factors that could delay this due to landlord approvals and site access issues.

      Each week we also release a Weekly update report that will let you know of any sites that are due to go online or are up and running in your location.

      If you have any questions then the Help and Support guys on the Community Forum will be able to assist you.

      Cheers,
      DA.

      Reply
      Monday, March 5, 2012 at 9:19 am
  86. michelle says:

    I think this is a load of nonsence !!! i have been with Vodafone for many years ( thorugh my own stupidity ) and it never gets better it seems to get worse!! I can now not use my phone at home – in my street or at a family members house which is 3 min down the road!

    Reply
    Wednesday, March 7, 2012 at 2:24 pm
    • Vodafone Australia says:

      Hi Michelle,

      It definitely sounds like you are not getting the connection that you should be and I am sure that we will be able to help you out. We have some great troubleshooting steps outlined here in our Community. If these steps do not improve your experience on the network it would be great if you could post on our Community so we may investigate for you. You may notice that Part III of the troubleshooting thread contains a series of questions – feel free to include your responses to these questions in your post.

      Thanks
      MV

      Reply
      Thursday, March 8, 2012 at 1:56 pm
  87. Liam says:

    Peter,

    I struggle to understand how a “network upgrade” would take at least a week to complete, resulting in me not being able to a. Make or receive any calls or text messages while at home. b. Not view any data on my phone while at home. While the signal strays from full bar and 3g to no signal at all.

    As you would appreciate this is rendering my phone useless. I did call your support line to be told that there was a “upgrade” being performed in my area although there seemed to be an issue and my phone would be offline untill at least Wednesday this means my phone has been useless for 6 days.

    I live in the 2136 postcode area. No calls, no messages, your organisations terrible service has cost me business, money and untold stress. I would love to say call me but I would not like to speak to an offshore outsourced 3rd party, whats more they would not be able to get through anyway.

    All this after I was promised that everything would be fine in my area at time of sign up as the “upgrades” had been completed.

    It is terrible the way you are treating your customer’s. I like many others I know just want to leave your organisation as a provider.

    Reply
    Monday, March 12, 2012 at 7:03 am
    • Liam says:

      THIS REPLY WAS LEFT AFTER MY INITIAL POST OUTLINING THE ISSUES I HAVE ENDURED ON THIS FORUM. IT IS AN AUTOMATED RESPONSE FROM LAST DECEMBER !!. IT DOES NOT SOLVE MY ISSUE, OFFER A RESOLUTION, OR ANSWER MY QUESTION AT ALL. IT IS DATED 4 MONTHS AGO AND EVEN GET’S MY NAME WRONG !! IALL I WANT IS THE SERVICE THAT I HAVE BEEN PAYING FOR TO WORK. WHEN WILL THIS HAPPEN ?. I WOULD LIKE PETER RYAN TO CORRECT THIS AND MAKE CONTACT WITH ME ( SOMEHOW) PERSONALLY, THIS IS JUST NOT GOOD ENOUGH

      “Hi Ed,

      Thanks for such a thorough post of the speeds you have been receiving. The NOC is monitoring the situation and as the upgrades have just been recently completed there may be some tweaking going on in the background that won’t be reported on the public outage page.

      If you have anything that you would like us to look into for you then, you are more than welcome to post on our Community Forum and the Help and Support guys will gladly assist.

      Cheers,
      DA.

      Reply
      Friday, December 30, 2011 at 2:50 pm

      Surely this could not be for me ? A generic re

      Reply
      Monday, March 12, 2012 at 11:19 am
  88. Luisa Zibellini says:

    I LIVE IN THE HEART OF HORNSBY NSW 2077 – [Personal Details Removed]
    NEVER ENDING PROBLEM WITH WI FI MODEM COVERAGE NOT WORTH GOING ON THE INTERNET TAKES TO LONG
    AND NOW PURCHASED A POCKET WI FI
    AND THE PROBLEM STILL PERSISTS
    HAVE BEEN A CUSTOMER FOR OVER 5 YEARS AS IS MY FAMILY WILL CHANGE IN THE NEXT WEEK IF PROBLEM IS NOT SOLVED.
    ONCE LOVED VODAFONE BUT EVEN CUSTOMER CARE WAS APPALLING AND ONLY MADE MY PROBLEM WORSE NOT HELPFUL, DISGUSTED LEAD TO ME HAVING TO TAKE MY NEW POCKET WI FI FOR REPAIRS BECAUSE OF BAD INSTRUCTIONS ON YOUR CUSTOMER CARE AGENT.
    NOT IMPRESSED JUST GETS WORSE
    AGAIN WILL CHANGE MY PHONE ETC TO TELSTRA IF VODAFONE CANNOT DEAL WITH THIS
    LUISA ZIBELLINI
    PLEASE REPLY ASAP

    Reply
    Thursday, March 15, 2012 at 9:12 pm
    • Vodafone Australia says:

      Hi Luisa,

      Sounds like you’re having a bit of a hard time getting this sorted out. The best people to speak to are our Help and Support Team through our Community Forum. They’ll be able to work through the issue with you and find a resolution suitable for you. Don’t forget to let them know where you are having these issues, so they can get this sorted out for you as quickly as possible.

      Thanks,
      NS

      Reply
      Friday, March 16, 2012 at 12:57 pm
  89. Santino says:

    Can’t be. If “Any degradation or interruption to your service is immediately identified by the engineers working at the NOC” was true, there would be engineers sitting outside my workplace in Roseville NSW and my home in Marsfiled NSW several times a day.

    Called India call centre – useless.

    Where to from here Vodafone – I cannot stand it any longer.

    Reply
    Friday, March 23, 2012 at 8:53 pm
    • Vodafone Australia says:

      Hey Santino,

      Have you spoken with our Help & Support team on the Vodafone Community.
      They are best placed to help you with any enquiries you have relating to your service.

      Hope to see you over there

      Jess

      Reply
      Monday, March 26, 2012 at 8:44 am
  90. Andrew S says:

    Vodafone no coverage showed on map for Kadina & Moonta SA.

    The coverage map displays no coverage for these areas, where previously it showed 2g coverage for these areas – so is it a fault with the coverage checker map or if possible they have switched off 2g coverage in these areas (doubt that being the case).

    Also Network Status page shows a upgrade to Strathalbyn with new site launched 2g 3g850/2100 but map shows no sign of the updated coverage for this area with the network coverage checker page.

    So is Vodafone swithching on new sites or just slow in the way it updates its Coverage Checker page

    Reply
    Wednesday, March 28, 2012 at 2:22 pm
    • Vodafone Australia says:

      Hi Andrew,

      Can you please post this on our Vodafone Community? This will allow our help and support team will be able to look in to the coverage in your area.

      Thanks,
      Sarah.

      Reply
      Monday, April 2, 2012 at 8:31 am
  91. A Ng says:

    Hi,

    I live in Berowra Heights NSW 2082. I recently had to stop using Pocketwifi 2 and switch back to Pocketwifi 1 because the Internet response time was so bad that I managed to get around 27 MB of data only after 6 hours of Internet usage. Pocketwifi 1 continues to deliver respectable response time up to this date.

    I had been in contact with the Vodafone Network Team. Their last email to me states that They had found the problem but cannot tell me when the problem can be fixed.

    Is this problem caused by Berowra not having 850 MHz yet since Pocketwifi 2 is supposed to work in 850 MHz? In what MHz does Pocketwifi 1 work?

    Reply
    Friday, March 30, 2012 at 5:21 pm
    • Vodafone Australia says:

      Hi A Ng,

      Our help and support team can investigate this for you. So they can look in to this for you, please post on our Vodafone Community.

      Thanks,
      Sarah.

      Reply
      Monday, April 2, 2012 at 8:46 am
      • A Ng says:

        I had posted on the vodafone community. As mentioned previously, their last reply to me was they cannot tell me when the problem will be fixed.

        Vodafone Management, please rethink your company’s policy of making customers with technical problems which are often times urgent to go to a community forum. We needed our technical problems as soon as possible, not to chat online and be passed from one project team to another.

        Reply
        Tuesday, April 3, 2012 at 10:06 pm
  92. Pete says:

    This is all BS from a company that says they spent a billion dollars on upgrades yet they cant even fix a disruption in 24hrs. Tamworth NSW 2340 service went down 10.36am 01/04 and its still down. Wheres the NOC here? The customer care team in mumbai have said theres no ETA as the NOC havent filled them in on what to say to customers. Vodafone, give it a up. World Class Customer Service you say, more like Third World.

    Reply
    Monday, April 2, 2012 at 4:58 pm
    • Vodafone Australia says:

      Hey Pete,

      It’s disappointing to hear that you’re unhappy with our service. Our help and support team can look in to the issues you’re facing on our Vodafone Community.

      Thanks,
      Sarah.

      Reply
      Tuesday, April 3, 2012 at 9:09 am
  93. Tony says:

    Newtown VIC (3220) upgrade will be completed when exactly ? This is important to me as coverage in my location is currently pretty ordinary (1/no bars inside, 2 bars outside).

    Also, I’m currently still using 3 mobile broadband and would like to know when I won’t be able to use Telstra’s network anymore, I currently get (have always had) excellent connectivity/data speeds due to the sharing arrangement 3 has in place with Telstra. I’m concerned that when the switchover to using Voda’s network only occurs my mobile broadband will be close to unusable.

    Thanks

    Reply
    Monday, April 9, 2012 at 8:58 pm
  94. jenny says:

    im moving to shark bay WA is there any vodafone coverage? What is the point of me being on a plan when vodafone can offer me no coverage

    Reply
    Sunday, May 13, 2012 at 6:45 pm
    • Vodafone Australia says:

      Hi jenny,

      There are things we can look into for you and the best place for us to do this is on the Community Forum. The Help and Support team can investigate the coverage in Shark Bay and come up with suggestions for you service.

      Cheers,
      DA

      Reply
      Monday, May 14, 2012 at 4:58 pm
  95. Andrew says:

    I have been a long term Vodafone customer, but will be switching to Telstra when my contract ends in a few months time. I have experienced regular call drop-outs and calls going straight to voice mail and never ringing. The data rate for internet on the phone is just slow, and became essentially unusable for tethering my PC, So I bought a Telstra mobile WiFi modem and have used it all over the eastern States (including regional area) and whilst not blazingly fast was always usable. There really is no point in having a modern smart phone without a good data service and as I also use my phone for work the extra cost for Telstra will be worth it.

    Reply
    Friday, June 8, 2012 at 7:04 am
    • Andrew says:

      One more point, Vodafone is rolling out a new 850MHz 3g network which is unsupported by most of the existing phones. So the service is not going to improve for most people until their 2 year contract cycle is complete and they get a new phone. Given that Vodafone’s Sales and Operations Planning process (their matching of capacity to demand) is so faulty, what hope do we have that the new network won’t be similarly congested as soon as its built. Like all new roads built in NSW!

      Reply
      Friday, June 8, 2012 at 7:13 am
    • Vodafone Australia says:

      Hi Andrew,

      You raise some good questions and I will be happy to answer them for you.

      Vodafone are currently building a new 850Mhz network, which is an ongoing process that even when concluded, we will be looking at further opportunities to expand the network. The 850Mhz network sits along side our existing frequencies being the 2100 and 900Mhz range and is in place to assist those with 850Mhz devices to access that spectrum therefore freeing up bandwidth on the 2100Mhz range for those that don’t have handsets that can use that network.

      In relation to your current Vodafone service this is something that our Help and Support team on the Community Forum can help you with. The guys will help diagnose how to get you up and running with the service and with some troubleshooting I’m sure that we can assist you.

      Cheers,
      DA

      Reply
      Friday, June 8, 2012 at 8:13 am
  96. Margaret Collins says:

    Hello,

    I am in Yanchep WA. I call to Penrith NSW Vodafone to Vodafone, used to be clear as a bell. but in the past two months, fades in and out, to the point I have to call via a landline so I can have a conversation. seems to be ok at the Penrith end.
    I call regulary vodafone to vodafone in Perth with no trouble.
    Are there any issues with the service here in Yanchep?

    Thanks

    Reply
    Tuesday, August 7, 2012 at 4:00 pm
    • Vodafone Australia says:

      Hi Margaret,

      It is a little unusual that you can call other Vodafone numbers with no troubles but when calling to Penrith you are having call quality issues.

      The best people to have a chat to about this would be our Help and Support team on the Community Forum. The guys will be able to check things out further for you and find out why there may be a problem now when there wasn’t before.

      Cheers,
      DA.

      Reply
      Wednesday, August 8, 2012 at 9:07 am
  97. 3 customer says:

    will the 3 usb modem work on your WiFi dock ?? am getting confusing answers from yr customer service to yr shop sales people … wish you had uniformity and not confusion

    Reply
    Thursday, August 16, 2012 at 9:26 pm
    • Vodafone Australia says:

      Good morning!

      Our help and support team will definitely be able to answer this for you. They may need to ask you a few additional questions, so please post your question on our Vodafone Community.

      Thanks,
      Sarah.

      Reply
      Friday, August 17, 2012 at 8:07 am
  98. Vodafone Australia says:

    Hi Ed,

    Thanks for such a thorough post of the speeds you have been receiving. The NOC is monitoring the situation and as the upgrades have just been recently completed there may be some tweaking going on in the background that won’t be reported on the public outage page.

    If you have anything that you would like us to look into for you then, you are more than welcome to post on our Community Forum and the Help and Support guys will gladly assist.

    Cheers,
    DA.

    Reply
    Friday, December 30, 2011 at 2:50 pm
  99. Liam says:

    This reply was left in response to my earlier post. IT IS AN AUTOMATED RESPONSE THAT IS 4 MONTHS OLD, DOES NOT ADDRESS MY ISSUE, OFFER A REPLY, NOR DOES IT GET MY NAME RIGHT. I look forward to Peter Ryan ( trying ) to make contact with me personally to apologise

    “Hi Ed,
    Thanks for such a thorough post of the speeds you have been receiving. The NOC is monitoring the situation and as the upgrades have just been recently completed there may be some tweaking going on in the background that won’t be reported on the public outage page.
    If you have anything that you would like us to look into for you then, you are more than welcome to post on our Community Forum and the Help and Support guys will gladly assist.”
    Cheers,
    DA.

    Reply
    Monday, March 12, 2012 at 11:23 am