Vodafone & 3 Mobile network update – Queensland & Victoria

Check this page regularly for updates relating to the flooding in Queensland and Victoria. For specific outage enquiries please refer to our network outage page for the most up to date information. http://www.vodafone.com.au/networkstatus

Thursday, 20 January, 2011, 5.00pm ADST:

Vodafone and 3 coverage in Victoria

There are no known outages in the flood affected areas of Victoria.

Vodafone coverage in Queensland

In some areas of Brisbane (including Baldhills, Caxton Street, Jay Park, Morayfield, Bellbowrie West, Southbank Promenade and Taringa East) Vodafone customers may be experiencing intermittent disruptions to their 3G data services due to the floods.

Voice services for Vodafone mobile customers throughout Queensland remain fully operational. We are working hard to restore these data service disruptions as soon as possible.

3 Mobile coverage in Queensland

Some 3 mobile customers in parts of Brisbane (including Archerfield North, Bald Hills North, Bundamba, Chelmer, Coopers Plains West, Fairfield, QUT North, Riverhills Moggill, Taringa, Vulture Street, West End and Yerongpilly) may be experiencing intermittent disruptions to their 3G data services due to the floods.

Voice services for 3 mobile customers throughout Queensland remain fully operational. We are working hard to restore these data service disruptions as soon as possible.

UPDATE: Friday, 14 January, 2011, 3.00pm ADST:
Vodafone coverage in Queensland

In total, there are now less than a dozen Vodafone base stations in disparate rural locations throughout Queensland that are currently impacted by the floods and this number continues to reduce.

Vodafone is working to restore full mobile phone services as soon as possible.

In Brisbane, there are a small number of locations, including 3 sites in the CBD, that we are currently unable to access because of road closures and flooding.

Vodafone will begin work to restore these sites as soon as we can gain access to these areas.

Vodafone was able to restore mobile phone services in an around Toowoomba at approximately 1.30pm on Thursday, 13 January, 2011. Severe flooding had impacted sites in the area from Monday, 10 January.

3 Mobile coverage in Queensland
Vodafone Hutchison Australia has confirmed that its efforts to protect a data centre in Eagle Street, Brisbane, from flood waters and power outages have been successful, and the company has confirmed that its 3 Mobile network is providing normal services to customers in Queensland.

VHA installed back-up generators on the roof of the building to ensure that its mobile services remained operational during the mains power outage that has affected the Brisbane CBD.

UPDATE: Thursday, 13 January, 2011, 2.30pm ADST:

Vodafone Hutchison Australia (VHA) engineers throughout Queensland have been working around the clock to ensure Vodafone and 3 mobile phone services throughout the state remain operational despite the adverse weather and flash flooding.

VHA has been using helicopters to fly in back-up generators and diesel fuel to network areas that have lost power in an effort to maintain mobile network services.

Sites that are currently at risk from flooding, are being closely monitored, and we are doing everything possible, including building sandbag barriers and deploying submersible pumps to prevent these sites from flooding.

Vodafone coverage in Queensland

Vodafone was able to restore mobile phone services in an around Toowoomba at approximately 1.30pm on Thursday, 13 January, 2011.

Severe flooding had impacted sites in the area from Monday, 10 January.

In total, there are now less than a dozen Vodafone base stations, in disparate locations throughout Queensland, that are currently impacted by the floods.

Vodafone is working to restore full mobile phone services as soon as possible.

3 Mobile coverage in Queensland

As a result of flooding in Eagle Street Brisbane, 3G data services have been temporarily disrupted across parts of the 3 Mobile network in Queensland. Voice services for 3 customers throughout Queensland remain fully operational. VHA expects to restore 3G data services for 3 Mobile customers by around 3pm today.

UPDATE: Thursday, 13 January, 2011, 12pm ADST:

VHA has been using helicopters to fly in back-up generators and diesel fuel to network areas that have lost power in an effort to maintain mobile network services.

Vodafone coverage: Brisbane

Power outages in Brisbane, combined with flood-waters that are preventing the deployment of back-up generators, has resulted in a temporary loss of 2G voice services at 11 Vodafone base stations in some Brisbane suburbs.

Vodafone 3G services in these areas remain operational. The affected sites are located at Corinda, Ellen Grove, Inala West, Heathwood, Seventeen Mile Rocks, Gailes, Acacia Ridge, St Lucia South, Coorparoo, Dutton Park and Teneriffe.

Vodafone coverage: Toowoomba

Flash flooding in the Toowomba area on Monday 10 January, 2011, has affected two of Vodafone’s transmission facilities in Grantham and Withcott resulting in service outages in the following areas: Minden, Withcott, Chinchilla, Mount Mowbullan, Centenary Heights, Roma, Toowoomba, Kingaroy, Toowoomba West, Miles, Dalby, Oakey, Grantham and Mount England.

Vodafone is hoping to access to the sites today to enable engineers to begin work on restoring normal mobile network services in the area. Vodafone estimates that its mobile services will be restored in the area late this afternoon.

3 Mobile coverage in Queensland:

As a result of flooding in Eagle Street Brisbane, 3G data services have been temporarily disrupted across parts of the 3 Mobile network in Queensland. Voice services for 3 customers throughout Queensland remain fully operational. VHA expects to restore 3G data services for 3 Mobile customers by around 3pm today.

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