Vodafone Infinite plans explained

But before I go on, I need to let you know, I can’t possibly talk about every plan so for this post, so I’m only going to be talking about Vodafone’s new Infinite plans which we released late last year.

If you have any questions regarding your plan or service, start a conversation on our Vodafone Community forum

What is Vodafone Infinite plans all about?

The plans start from $45 a month (excluding mobile phone repayments) and with it you get:

Infinite to any standard numbers in Australia and Customer Care – for example, calling your mates on 3, Telstra, Optus, Virgin and any other telco.
Infinite to any personal mobiles^ here and overseas – that means standard personal TXT/PXT® sent to individuals from within Australia, which means no premium texting, re-routes and competition text entries. This also means you can send a text message to your mates if they happen to be overseas as well!
Infinite to these social networks⁺ – Facebook, Twitter, LinkedIn, Foursquare and MySpace. – this also includes official apps for these social networking sites

The $100 Vodafone Infinite also gives you Infinite amount of calls to:

Voicemail
13 & 18 numbers

In addition, the $100 Vodafone Infinite plan allows you to use $100 towards

Re-routed calls
National & International directory calls
International voice & video calls

Who are these Vodafone Infinite plans for?

To be honest anyone that’s on a $49 Vodafone Cap or above.
People on something equivalent on another telco
Mostly make calls domestically voice calls (i.e. not calling your cousin in America weekly).
Constantly on social networking sites (i.e. Facebook and Twitter)
SMSs and MMSs (PXT®) to people here and overseas constantly everyday
Uses the internet on their mobile phone (i.e. downloading apps, uploading photos and videos)
People that want to avoid bill shock (industry term, basically ridiculously high bill)
Don’t want to think about who your calling or how long

I can go on, but I think you get the gist of what I’m saying.

As Christmas is coming round the corner, you’re probably out there thinking – what should I buy? In the case of mobile phones, you’re probably also wondering – what is the best plan for me?

What about Data?

Yes, data is included in the Vodafone Infinite plans. They start from 500MB included each month~ to 4GB a month~ to use. How cool is that? Imagine the apps you can download!

What else to do you get?

So this is where it kind of becomes tricky and also where you’ll need to carefully read.

$45 Vodafone Infinite plan allows you to use $45 towards:

Voicemail
13 & 18 numbers
Re-routed calls
National & International directory calls

What if I make heaps of international calls?

If you make a lot of international calls on your mobile phone, we have an international talk pack you can add on to your plan.

The pack gives you heaps of minutes to call to places like United Kingdom, China, Hong Kong, United States, New Zealand and more.

For more details, check out – Vodafone Talk International Packs page

$65 Vodafone Infinite plan allows you to use $65 towards

Voicemail
13 & 18 numbers
Re-routed calls
National & International directory calls

But also

International voice & video calls

$85 Vodafone Infinite plan allows you to use $85 towards

Voicemail
13 & 18 numbers
Re-routed calls
National & International directory calls

But also

International voice & video calls

Conclusion

So In plain English the difference between the Vodafone Infinite plans is the amount of:

Data you get per month
The amount of included credit you can use
International voice & video calls (Vodafone Infinite $65 and above plans)
Unlimited voicemail (Vodafone Infinite $100 plan)
Unlimited 13 & 18 numbers (Vodafone Infinite $100 plan)

Hope this helps to explain our Infinite plans in an easier way for you. If you have any more questions, feel free to start a thread at our Vodafone Community forum or leave a comment below.

You may be interested in

^Offer applies to standard personal TXT/PXT® sent to individuals from within Australia. Excludes premium and re-routed TXT/PXT®.Offer cannot be used for commercial purposes or for resale purposes.
~Additional data usage rate is $0.25/MB (min 50KB session). Included voice value cannot be used for data. Services subject to device capabilities, network limitations & customer location
+Unlimited access applies if accessed via the mobile web sites (m.facebook.com), (m.foursquare.com), (m.twitter.com), (m.linkedin.com) or (m.myspace.com), Vodafone Live!/Central or official applications for compatible handsets from those sites using the Vodafone Live access point (APN). Standard data charges will apply for any external links accessed via the Sites. Subject to handset capability. Facebook is a trademark of Facebook Inc.

Recent Comments

43 Responses to “ Vodafone Infinite plans explained ”

Bob says:

Yeah signed up to the $45 plan because I was told by VF Tasmania that my nokia 6220c was not compatable(lie), so within 1 day I received my 1st bill for $48($45 plan?), within 1 week my data had been reduced from 1gb to 500mb and to make things even worse I am having data deducted from my $45 spend amount even though I have over 480mb left. What a scam, oh and the network is so slow I couldn’t use it all if I tried, even more VF are rounding up there bills even though they are not receiving cash payment..
Also have had nothing but lies from every one at VF, just one after another. severly pissed that one of your Tas people got me to upgrade my contract and then she said she could not do what she promised. So I am now in a worse situation then before, have spent $65 out of my own pocket she said she would reimburse and what do you know she takes of on holidays and does not honour one thing she said she would do.. Yer no one at VF can be believed! Yep and the phone I upgraded to is also not compatable even though I was told it is. Do not know how you can brag on here when things are just so bad and getting worse!
Reply
Friday, June 3, 2011 at 3:05 pm
- Bob says:
  
  Maybe VF personal should actually do some work instead of being on twitter and facebook all day!
  Reply
  Saturday, June 4, 2011 at 6:35 pm
Zoe says:

Hello… I was just wondering how long it takes for postage of a mobile when buying it online on an infinite plan?
Reply
Wednesday, June 15, 2011 at 8:10 pm
- Andrew Tran says:
  
  Hi Zoe,
  
  Normally it can take upto 5 working days when you receive your order confirmation
  
  Cheers
  
  AT
  Reply
  Thursday, June 16, 2011 at 11:15 am
Chris says:

Yes, I’ve been duped by Vodafone. $45 “infinite” doesn’t mean that it seems. So now I see the fine print that says “13 / 1800 not included”. Although it seems some are, some aren’t – from the look of my bill.

The thing that makes me furious is the 13 number calls I’ve been charged for are predominately to Centrelink. Vodafone charges it’s customers to call Australia’s welfare system. I think it’s a moral obligation of Vodafone to allow free calls to Centrelink for people who are obviously on low incomes.

I’ve just tried calling Vodafone several times to quiz them about it. call wait times long or just ringing out. Voice recognition software all over the place. Stupid system.

Optus have just been fined for their deceptive advertising…..it looks like Vodfone will be next.
Reply
Friday, July 15, 2011 at 10:53 am
chris says:

on an apple iphone 4 is facetime free in australia?
Reply
Sunday, August 21, 2011 at 10:52 am
Caz says:

I’m on the $45 Infinite plan and just received my bill. I’m being charged for national data but shouldn’t I have 500mb free data??? What is it and how do I avoid it? Cause I’ve only being using FB and dling apps from android market?
Reply
Tuesday, September 13, 2011 at 9:06 pm
- Andrew Tran says:
  
  Hi Caz,
  
  Sorry for your experience, if you pop in your question on our Vodafone community channel http://community.vodafone.com.au/t5/Contract/bd-p/postpaidbilling our team can assist you further
  
  Cheers
  
  AT
  Reply
  Wednesday, September 14, 2011 at 8:53 am
amelia vanhoogstraten says:

what will happen if i go over my $45 plan
Reply
Friday, September 23, 2011 at 5:20 pm
Shariq says:

Hey i just got the infinite plane for the 4s is the facetime included or do you get charged extra for using it
Reply
Friday, October 14, 2011 at 2:06 pm
Ingrid says:

Hi, I just got the $45 infinite plan as well and I got a samsung galaxy s2 and I went to the store got them to explain how to download or start with facebook and the girl explained quickly and I wanted to do it there but she said sorry but we dont have much coverage here and the way I see things is that Today people dont want to work just get paid. At least help the customers how they deserve and hello, if they dont like the retail or sales industry just quit it because they are not suitable.
Reply
Tuesday, October 18, 2011 at 12:15 pm
- Bart says:
  
  Hi Ingrid,
  
  Certainly doesn’t sound like a great experience. We’re definitely happy to help wherever we can; if you like to discuss more about apps on your new Android device you can head to our Vodafone Community
  here.
  
  Cheers, Bart.
  Reply
  Wednesday, November 23, 2011 at 8:47 am
Balwant says:

I want get any type of home with the good services.
Is that possible at [personal detail removed], somervile, victoriab-3912 Australia.
Telstra have service here but I want vodafhon
Reply
Monday, October 31, 2011 at 11:52 am
- Dana says:
  
  Hi Balwant,
  
  You can check your coverage with Vodafone on the coverage checker. You can find the link here. All you need to do is pop in what type of phone (if any) and your suburb and postcode and the coverage checker will do the rest.
  
  Cheers,
  Dana.
  Reply
  Friday, December 2, 2011 at 9:21 am
Immy says:

I am currently overseas. I was just wondering if the infinite social networking included when you are travelling overseas? Or should I avoid it so as not to go majorly over my plan?
Reply
Sunday, December 11, 2011 at 9:52 pm
- Andrew Tran says:
  
  Hi Immy,
  
  Thanks for your comment. Unfortunately the unlimited social networking included with Infinite Plans are only applicable in Australia.
  
  Cheers
  
  AT
  Reply
  Tuesday, December 13, 2011 at 8:19 am
chameli says:

i got 45 infinite plan in vodafone but only sim now i want to grab samsung galaxy s2 in 45 infinite plan. is it possible ???? if possible what i have to do?????????
Reply
Tuesday, January 10, 2012 at 8:17 am
- Vodafone Australia says:
  
  Hi chameli,
  
  If you’re on a SIM only plan right now and want to upgrade to a contract service with a new handset, all you have to do is give our Upgrades team a call on 1555 from your Vodafone service.
  
  If you’re currently not on contract, you can upgrade your service anytime.
  
  Cheers,
  
  BF
  Reply
  Tuesday, January 10, 2012 at 9:57 am
Megan says:

Im on the $45 infinite plan and thought it was great, the guy in the store when I upgraded told me only exclusions were overs seas calls/txt or something like that, which is fine as i don’t need that. and voicemail limited to cap amount, so $45. I have just received a bill for $200 for premium txt?!?! When I upgraded I repetitively asked if there was anything else t(other than voice mail and overseas services) hat could make me go over my plan and was told no, more than 5 times…. So I swapped to VF to have a worry free plan and a couple of months in and already no good.
Reply
Wednesday, February 29, 2012 at 9:06 pm
- Vodafone Australia says:
  
  Hi Megan,
  
  The Help and Support team on the Community Forum will be happy to look into this if you would like to post your question there.
  
  You can also find the inclusions and exclusions of your $45 Infinite plan here. Once you have reached the page just click on the details tab underneath the $45 Infinite plan and you will see all the inclusions and extra services that are charged on top of your plan.
  
  Cheers,
  DA.
  Reply
  Friday, March 2, 2012 at 10:50 am
Eloise says:

I already have a $45 unlimited plan in my name, is it possible to get another one? I still have 11 months left on this current cap, but I want to get a second one for separate calls and communication, is this possible?
Reply
Friday, March 2, 2012 at 6:50 pm
- Vodafone Australia says:
  
  Hi Eloise,
  
  There is a possibility of you obtaining a second service from us but it does depend on vary factors such as your credit history. The best way to find out is to apply for the second service which you can do instore, online or through our sales team by calling 1300 300 404.
  
  Vodafone have recently changed our plans and you can see these here.
  
  If you would like to some more information or have any questions at all then the team on the Community Forum will be able to help you further.
  
  Cheers,
  DA.
  Reply
  Monday, March 5, 2012 at 9:32 am
anonymous says:

What’s going on with Vodafone? Just spoke to international operators for over an hour and after being a loyal customer for years never thought they would try and rip me off and be so miss leading…. Get English speaking operators!
Reply
Tuesday, March 13, 2012 at 11:59 am
- Vodafone Australia says:
  
  Hi anonymous,
  
  Although our Customer Service Centre is the main form of communication for most of our customers, Vodafone also has the alternative contact options of Facebook, the Community Forum and via our Twitter Channel.
  
  You are more than welcome to contact us via those methods, the team will gladly help with any questions or issues you may be experiencing.
  
  Cheers,
  DA.
  Reply
  Wednesday, March 14, 2012 at 11:38 am
Kate says:

i recieved a bill of nearly 400. Im on the $65 cap plan – infinete text, calls and social networking. My question is, what on earth is “national data”? as ive been charged almost $300 for this – but i have no idea what it is???? I’ve never gone over my bill and i havent changed anything or done anythign different (cept the new blue iphone messages coming out – imessage) After an Explanation. Not Happy
Reply
Wednesday, July 18, 2012 at 1:19 pm
- Andrew Tran says:
  
  Hi Kate,
  
  That certainly isn’t a good experience. Our Help and Support team on our Community Forum would love to help you out. if you can post your question there, our representatives can assist you further.
  
  Cheers
  
  AT
  Reply
  Wednesday, July 18, 2012 at 1:33 pm
Gerry Long says:

Is it possible to get a $45 Infinite plan with a 500MB cap? Rather than then getting a 25c/MB charge overuse? This data overuse is the killer, and is what can cause frightening bills, and so I steer clear of any plan that has overuse charge rather than a cap.
Reply
Thursday, August 23, 2012 at 8:16 pm
- Vodafone Australia says:
  
  Hi Gerry,
  
  I’m afraid the $45 infinite plan is no longer available, but we do have a new range of plans here.
  
  We don’t have capped plans, so if you exceed your usage you will be charged extra for this. If you want to avoid large data overage charges, have a look out our data packs online. If you exceed your data allocation whilst having one of these packs on your account, you’ll be charged much less for overage. You can check out the packs here.
  
  If you have any further questions about the plans and packs available, please post on our Vodafone Community so our help and support team can help you out. You can access the Community by clicking here.
  
  Thanks,
  Sarah.
  Reply
  Friday, August 24, 2012 at 9:04 am
Bee says:

Hi,

I’m currently on the $45 infinte cap (the one that is outline in this article). Just wondering if when you say

“Infinite to any personal mobiles^ here and overseas – that means standard personal TXT/PXT® sent to individuals from within Australia, which means no premium texting, re-routes and competition text entries. This also means you can send a text message to your mates if they happen to be overseas as well! ”

whether this includes texts to international numbers? or does it have to be a Australian number?
Reply
Tuesday, September 4, 2012 at 11:58 pm
- Vodafone Australia says:
  
  Hi Bee,
  
  The $45 Infinte Plan definitely does include txt messages to standard overseas numbers! It’s a great deal. If you have any other questions about your plan, the Help and Support Team will love to assist – just post over on our Vodafone Community.
  
  Thanks!
  Kirsty.
  Reply
  Wednesday, September 5, 2012 at 8:54 am
Ashwani says:

what latest infinite plan is availble on vodofone as on today
Reply
Saturday, September 8, 2012 at 5:31 pm
Carla says:

You know what I don’t understand, how it isn’t explained when signing on for the plan that even though all national calls are free this doesn’t exclude 13 numbers. Good one Vodafone, you must be so proud of the way you consistently amnage to rip off your customers.. And since when have all your staff been so incompetant? And why can a person no longer go into a shop and get any proper customer service? Is it to hard to teach your idiotic staff how to actually help a customer?
Reply
Tuesday, October 16, 2012 at 5:52 pm
- Vodafone Australia says:
  
  Hi Carla,
  
  Being advised of all the inclusions and exclusions on your plan when you sign up, whether it be in store, online and over the phone. If you have access to MyVodafone you can see this information once you log in and click on plan details, the plan information will pop up in a new window.
  
  You are more than welcome to contact us on any of our Social Media channels for any questions you may have, the guys on the Community Forum can assist you with anything. Just pop a post over here and one of the team will help as soon as possible.
  
  Cheers,
  DA
  Reply
  Friday, October 19, 2012 at 7:57 am
Lizzy says:

Does is it cost extra to make national video calls on the $45 infinite plan?
Reply
Wednesday, October 17, 2012 at 10:05 am
- Vodafone Australia says:
  
  Hi Lizzy,
  
  You will be charged for making International voice and video calls, as they are only free on the Vodafone Infinite $65 plan and above. If you have any further questions or concerns, please post your query in the most suitable category in the Community here:
  
  Here you’ll receive assistance from another participant, or our help and support staff if needed.
  
  Cheers,
  MW
  Reply
  Monday, October 22, 2012 at 7:18 am
jacksonp says:

I am on a $45 infinite plan with free facebook. I have just recieved a $300 bill for national data. I only used facebook – I think this is a mistake can someone assist me
Reply
Thursday, October 25, 2012 at 3:07 pm
- Vodafone Australia says:
  
  Hi Jacksonp,
  
  I’d love to look into this for you! The best place for us to do this is via our Community forum. We’ll then be able to have a chat about what’s happened and work together to find out what’s used your data. Here is the link to our Community: ” rel=”nofollow”>Community Forum
  
  Hope to hear from you on the Community soon.
  
  ^CC
  Reply
  Friday, October 26, 2012 at 7:21 am
monica says:

I’m with the 45$ plan. Normally my bill around 80 but today I received $429 (this month bill).
And customer service said because my internet usage.. Doesn’t make any sense..
Really upset and unfair!! I google it and seems not me alone who experience this.
Better not using my phone anymore I guess..
Reply
Friday, November 23, 2012 at 10:19 pm
- Vodafone Australia says:
  
  Hey Monica,
  
  I can understand how receiving a high bill can be quite the shock and this is certainly something that we can look into for you.
  
  So that I can investigate further with you, can you please jump onto your Community Forum and create a new thread. A member of our Social Media Team will be along to assist you.
  
  Thanks,
  Brad
  Reply
  Sunday, November 25, 2012 at 9:07 am
- Jason Monroe and Family says:
  
  Monica the place to do this is through legal channels not with someone in a public forum.
  Reply
  Thursday, January 10, 2013 at 11:23 am
Beau says:

I am amazed at this crowd operating a telecommunications company. I have a phone on a plan started in October 2012 that was to have an in finite social media package attached to it. A $40 plan with 500mg data included. 1st bill $63. 2nd bill $276! Went in to enquire why… Infinite social media not attached. “Sorry we’ll sort that for you”.
3rd bill $60. 4th bill $266!
Now facebook is only free if you actually get on to facebook through safari not the facebook app!!!! SINCE WHEN????? Bull crap!!
I was told in store if my bill had ‘livevodafone.com” in the national data usage it was a glitch in the billing system and that it would be credited to my account. On the phone to bill investigations at vodafone, not the case!!!
I am so over this crowd and their conflicting information and por quality customer service. Maybe if they employed some people we could understand on the phone in CUSTOMER SERVICE the frustration may be allieviated somewhat!
Who do I contact to have these bills investigated?? In my world ‘infinite’ means limitless!!
Reply
Thursday, March 14, 2013 at 4:11 pm
Leanne says:

I am amazed at this crowd operating a telecommunications company. I have a phone on a plan started in October 2012 that was to have an in finite social media package attached to it. A $40 plan with 500mg data included. 1st bill $63. 2nd bill $276! Went in to enquire why… Infinite social media not attached. “Sorry we’ll sort that for you”.
3rd bill $60. 4th bill $266!
Now facebook is only free if you actually get on to facebook through safari not the facebook app!!!! SINCE WHEN????? Bull crap!!
I was told in store if my bill had ‘livevodafone.com” in the national data usage it was a glitch in the billing system and that it would be credited to my account. On the phone to bill investigations at vodafone, not the case!!!
I am so over this crowd and their conflicting information and por quality customer service. Maybe if they employed some people we could understand on the phone in CUSTOMER SERVICE the frustration may be allieviated somewhat!
Who do I contact to have these bills investigated?? In my world ‘infinite’ means limitless!!
Reply
Thursday, March 14, 2013 at 4:14 pm
- Vodafone Australia says:
  
  Your world sounds pretty reasonable to me, Leanne. If you could please head on over to our Vodafone Community and fill us in, we can get this sorted out once and for all for you.
  
  Cheers,
  Donna
  Reply
  Thursday, March 14, 2013 at 5:11 pm

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